Merged reality for everyone

This article addresses some interesting challenges and business opportunities within the promising merged reality ecosystem, which offers the vision of bringing together virtual, augmented and physical realities, seamlessly. The article also links the current status of this field with exploratory research and development work carried out by Altice Labs.Altice Labsinfo:eu-repo/semantics/publishedVersio

Information-based interactive services and support system

The fact that information-based interaction designed requires user involvement, Service Desk System (SDS) is necessary for collecting, tracking and processing requests for IT service support. The system can be dynamic, where many approaches can be used depending on the objective of the tasks at hand. Currently, Kulliyyah of Information and Communication Technology (KICT), International Islamic University Malaysia (IIUM) SDS do not cover a lot of evolving user's tasks. As a result, the main aim of this study is to propose interactive SDS for students and staffs at KICT, IIUM. The architectural framework of the system has been formulated to include all the necessary requirements that might have arisen over time. There are some drawbacks in the process of the current system which affects the whole management process of the organization. With the aid of the framework, a prototype has been implemented. This prototype is established using the Hypertext Markup Language (HTML), PHP with the support of Cascading Style Sheets (CSS3), Bootstrap and JavaScript along with MySQL as the database. The developed system is an online (web-based) system which allows users to request information in order for the administrator to respond promptly, which shows the efficiency and reliability of the syste

New perspectives on design and delivery: The context of service desk

This research has identified the trends apparent in service desk design and delivery literature. By doing archival analysis, this investigation has led to the development of a generic framework which has identified three themes in service desk design – User groups, Support models, and Technology types – and two themes in service desk delivery – Direction of delivery, and Executive support level. This research also aims to provide an understanding of service desk functions and the challenges faced by organisations in delivering those functions