Facilitating the take-up of new HCI practices: a ‘diffusion of innovations’ perspective

The workshop Made for Sharing: HCI Stories of Transfer, Triumph & Tragedy focuses on collecting cases in which practitioners have used their HCI methods in new contexts. For analyzing the collected body of cases we propose to apply a framework inspired by the Diffusion of Innovations approach which focuses on what facilitates the adoption, re-invention and implementation of new practices in social systems

The assessment of usability of electronic shopping: A heuristic evaluation

Today there are thousands of electronic shops accessible via the Web. Some provide user-friendly features whilst others seem not to consider usability factors at all. Yet, it is critical that the electronic shopping interface is user-friendly so as to help users to obtain their desired results. This study applied heuristic evaluation to examine the usability of current electronic shopping. In particular, it focused on four UK-based supermarkets offering electronic services: including ASDA, Iceland, Sainsbury, and Tesco. The evaluation consists of two stages: a free-flow inspection and a task-based inspection. The results indicate that the most significant and common usability problems have been found to lie within the areas of ‘User Control and Freedom’ and ‘Help and Documentation’. The findings of this study are applied to develop a set of usability guidelines to support the future design of effective interfaces for electronic shopping

Finding and Resolving Security Misusability with Misusability Cases

Although widely used for both security and usability concerns, scenarios used in security design may not necessarily inform the design of usability, and vice- versa. One way of using scenarios to bridge security and usability involves explicitly describing how design deci- sions can lead to users inadvertently exploiting vulnera- bilities to carry out their production tasks. This paper describes how misusability cases, scenarios that describe how design decisions may lead to usability problems sub- sequently leading to system misuse, address this problem. We describe the related work upon which misusability cases are based before presenting the approach, and illus- trating its application using a case study example. Finally, we describe some findings from this approach that further inform the design of usable and secure systems

Modelling and visualizing sustainability assessment in urban environments

Major urban development projects extend over prolonged timescales (up to 25 years in the case of major regeneration projects), involve a large number of stakeholders, and necessitate complex decision making. Comprehensive assessment of critical information will involve a number of domains, such as social, economic and environmental, and input from a wide a range of stakeholders. This makes rigorous and holistic decision making, with respect to sustainability, exceptionally difficult without access to appropriate decision support tools. Assessing and communicating the key aspects of sustainability and often conflicting information remains a major hurdle to be overcome if sustainable development is to be achieved. We investigate the use of an integrated simulation and visualization engine and will test if it is effective in: 1) presenting a physical representation of the urban environment, 2) modelling sustainability of the urban development using a subset of indicators, here the modelling and the visualization need to be integrated seamlessly in order to achieve real time updates of the sustainability models in the 3D urban representation, 3) conveying the sustainability information to a range of stakeholders making the assessment of sustainability more accessible. In this paper we explore the first two objectives. The prototype interactive simulation and visualization platform (S-City VT) integrates and communicates complex multivariate information to diverse stakeholder groups. This platform uses the latest 3D graphical rendering techniques to generate a realistic urban development and novel visualization techniques to present sustainability data that emerge from the underlying computational model. The underlying computational model consists of two parts: traditional multicriteria evaluation methods and indicator models that represent the temporal changes of indicators. These models are informed from collected data and/or existing literature. The platform is interactive and allows real time movements of buildings and/or material properties and the sustainability assessment is updated immediately. This allows relative comparisons of contrasting planning and urban layouts. Preliminary usability results show that the tool provides a realistic representation of a real development and is effective at conveying the sustainability assessment information to a range of stakeholders. S-City VT is a novel tool for calculating and communicating sustainability assessment. It therefore begins to open up the decision making process to more stakeholders, reducing the reliance on expert decision makers

Participatory Scenario Generation: Communicating Usability Issues in Product Design through User Involvement in Scenario Generation\ud

Scenarios have proven to be a valuable tool in evaluating and communicating usability issues in consumer product design. Scenarios are explicit descriptions of hypothetical use situations. Realistic scenarios can serve as a valuable frame of reference to evaluate design solutions with regard to usability. To be able to achieve this required level of realism, involving users in scenario generation is essential. In this presentation we discuss how and where users can be involved in a scenario based product design process by means of examples of design projects that were executed by master students Industrial Design Engineering of the University of Twente. \ud \ud We distinguish direct and indirect scenario generation. In direct scenario generation the user is actively involved in a participatory scenario generation session: the scenarios are created together with users. Indirect scenario generation is an approach in which scenarios are created by designers based on common analysis techniques like observations and interviews. These scenarios are then offered to users for confirmation. Both types of user involvement in scenario generation can be aimed at either current use scenarios which describe the current situation or future use scenarios which include a new product design. \ud \ud The examples show that all strategies can be applied successfully to create realistic scenarios. Which strategy to choose depends among others upon risks and privacy issues, occurrence of infrequent events and availability of users. Furthermore, the variety of approaches shows that there is still a lot to explore with regard to benefits and limitations of the many techniques that can be applied in generating scenarios for consumer product design. We hope to contribute to this field by means of the research in our group and the work of students in the SBPD course\u

A method for identifying communication breakdowns in user-interfaces

Businesses are increasingly communicating with their customers via web-based interfaces. However, users are experiencing a lack of guidance and support in the communication of these often complex services. This paper proposes a method for identifying where and why there is a breakdown in communication between the interface and the user. In creating the method, the importance and value of having such a method are considered and discussed, particularly for communication rich interfaces. The method is developed based on the results from user trials with a mortgage application interface using the existing evaluation method. Although the results from piloting the method suggest that it is useful for identifying communication breakdowns within the user-interfaces, more work is required before a definitive method can be produced. As a result of this study it appears that communication breakdowns are related either to the information within an interface or to the process