Applying the ideas of Bernstein in the context of in-company management education

Ideas drawn from the sociology of education have had surprisingly little impact on debates on organizational learning. This article takes ideas drawn from the sociology of education and applies them to a subset of organizational learning, the rapidly growing in company management programmes supplied by higher education institutions. It is argued that such programmes are often populated by participants who traditionally might not have engaged in higher education, making the explanatory frameworks of Bourdieu and Bernstein (with their central focus on education and class) relevant. An application of the concepts of Bernstein points to a need to make the notion of `relevance' in education problematic and to reasons why some participants might find the realization of a competent performance difficult

Benchmarking Frameworks for Managing Quality Processes on Learning Management in Thailand

Universities now compete globally for student; hence quality is or paramount importance. Managing quality processes is critically important for higher education institutions generally, but especially for institutions involved in learning management (LM). In Thailand, IT managers in each faculty responsible for LM have identified two frameworks that potentially offer ways of conceiving of the application of quality processes which are the quality framework and the benchmarking framework. However, managers who have been considering applying one or other framework within their institutional contexts have had to face the issue of how they should choose between, or combine the use, of these frameworks. Part of their issues lies in distinguishing among the related functions of quality improvement, quality assurance, and benchmarking frameworks. This paper compares the frameworks in terms of scopes, official application, structures, and method of application, and considers what inferences the similarities and differences between the frameworks have for their use

A total quality service framework for private higher education in South Africa

The primary purpose of this study was to develop an industry-specific total quality service framework (as a potential basis for an established total quality service model) for private higher education institutions in South Africa. The framework (as a tool) will contribute to the need to manage service quality of these institutions on a holistic and strategic basis. Service quality is a challenge for any enterprise, especially for those in the service industry. It is of particular concern for private higher education institutions and one of their key challenges due to the increasingly competitive, marketing-oriented and highly regulated environment. In this environment, these institutions have to function, survive and compete, not only with one another, but also with public institutions of higher education. Competition is on the increase, and private higher education institutions need to find new ways to compete if they wish to survive in this dynamic service industry environment. The offering of excellent service quality could add to the long-term sustainability of private institutions and it could therefore also be the differentiating factor for success. The literature review for this study suggested that service quality can only be improved by identifying industry-specific service quality dimensions as a basis for the development of industry-specific frameworks and models. Using a mixed methods research approach (exploratory sequential mixed methods research design), this research was conducted on six private higher education institutes with 13 sites of delivery. Stage 1 of the study consisted of the qualitative exploration of total quality service dimensions from a top management perspective by means of semi-structured in-depth interviews following a conversational mode. A thematic analysis approach was applied during the data analysis. The validity and reliability of the data were tested via different strategies of trustworthiness. The instrument development stage was added as an intermediate stage of the research study. The developed instrument was informed and complemented by literature as well as the qualitative findings. Stage 2 of the research study consisted of the quantitative exploration of the importance of total quality service dimensions from the perspective of the internal (lecturers) and external (students) customers. The questionnaire was distributed via e-mail to all specified students and lecturers of selected private higher education institutions in the sampling frame. Data analysis included an exploratory factor analysis approach, which was followed by a confirmatory factor analysis. A conceptual measurement model was presented consisting of five 26 dimensions (variables) represented by five primary constructs. Both the internal and composite reliability scores were strong and the confirmatory factor analysis yielded a model with good fit. The modified conceptual model demonstrated evidence of unidimensionality and construct validity. The final step in the data analysis process represented thematic analysis of responses to the only open-ended question in the questionnaire, which yielded additional service quality dimensions. The application of the exploratory sequential mixed methods research design thus culminated in the final total quality service framework, which consists of selected top management perspectives (qualitative stage), the conceptual measurement model (quantitative stage) and the additional service quality dimensions identified from the open-ended question analysis. The current study was a pioneering effort that bridged a significant gap with the development of the first total quality service framework for private higher education institutions in South Africa. The framework provides the first building blocks towards a comprehensive total quality service model for measuring, managing and continuous improvement of total quality service in private higher education in South Africa.Business ManagementPh. D. (Management Studies

National standards for Higher Education programs in disaster management in Australia

Study/Objective: The aim of this project was to develop a framework for higher education programs in emergency and disaster management for Australia. Background: The development of such standards is of considerable value to Australia as it may contribute to national policy cohesion and also to capability development. The Generic Emergency and Disaster Management Standards define the scope and the domain in order to assist higher education institutions to develop programs that provide a relatively consistent and sound intellectual basis for the expertise required. Methods: The Generic Emergency and Disaster Management Standards were developed through a mixed qualitative research approach involving a systematic literature review, mapping of current course content, focus groups of experts and consultation with industry representatives. Results: The standards consist of three main domains. The knowledge domain included governance and policy frameworks, theoretical and conceptual basis for practice, and contemporary disaster management, skills and application. The skills domain included leadership, communication, and collaboration. Finally professional practice together with critical thinking is considered the means by which the knowledge and skills are applied. Conclusion: These standards are intended to provide a consistent and sound intellectual basis to assist higher education institutions to develop disaster and emergency management courses. While the focus is necessarily on the Australian context, it is recognized that University programs in Australia provide education to international students, and the methods used in developing these standards draw considerably from international sources, and thus they are likely to be of broader applicability. Additional mechanisms for the monitoring and ongoing development of these standards are required

Outcomes from collaborative provision audit: frameworks, guidance and formal agreements

The reports on Collaborative provision audits conducted between 2005 and 2007 indicate that, in general, the frameworks established by institutions for the management of quality and academic standards in their collaborative provision are sound and effective. Nevertheless, most reports provided advice on how particular aspects of the frameworks might be improved. The reports describe the various models or types of collaboration undertaken by institutions, and the relationships between these and the quality management arrangements employed. Recommendations in this context focused on the need for clarity in the use of terms and their procedural implications. Particular difficulties were associated with accreditation agreements in a number of institutions. The reports' consideration of formal agreements between awarding and partner institutions suggests several recurring themes, including: the relationship between types of collaboration and the contracted arrangements and responsibilities; the relationship between institutional and programme elements in agreements; arrangements for the review and renewal of agreements; and the need for ratification of agreements prior to the operation of programmes. The guidance provided on frameworks and processes for managing quality and standards in collaborative provision emerged as a widespread strength in awarding institutions and was linked with numerous features of good practice

Marketing in Higher Education: A Stage Model Concerning Where It\u27s Been and Where It\u27s Going

The ideas of Williford (1987) are used to propose a four-stage model describing the evolution of marketing in many colleges and universities. It elaborates on the thinking endemic to strategic marketing management and frameworks drawn from business marketing which will likely become more prominent in higher education. (Author/GLR

Accreditation and related regulatory matters in the UK

About the book: This volume presents a rich account of the development of accreditation and evaluation in 20 European countries. The authors are leaders in the field and they have cooperated in this effort by writing richly different, often deep and insightful analyses of the situation in their country. The two editors have added a synopsis detailing the main trends, and sketching commonalities as well as contrasts in the developments across Europe. The book shows how accreditation is becoming a main mechanism in the steering of higher education all over Europe. The book is unique in its analysis of forces driving towards the spread of different models of accreditation in the emerging European Higher Education area. Readers will obtain an up-to-date picture of the state of affairs of accreditation in the framework of evaluation activities in Europe. They will gain an understanding of why accreditation and evaluation systems have evolved the way they have, and subsequently, they will obtain more realistic views on potentialities for European comparability and cooperation in this area. This volume is of interest to researchers and policy-making staff in higher education, especially those involved at the level of national systems for quality assurance, accreditation, internationalization and the Bologna process. It is also of interest to Master/PhD students in (higher) education management