Multi-agent knowledge integration mechanism using particle swarm optimization

This is the post-print version of the final paper published in Technological Forecasting and Social Change. The published article is available from the link below. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. Copyright @ 2011 Elsevier B.V.Unstructured group decision-making is burdened with several central difficulties: unifying the knowledge of multiple experts in an unbiased manner and computational inefficiencies. In addition, a proper means of storing such unified knowledge for later use has not yet been established. Storage difficulties stem from of the integration of the logic underlying multiple experts' decision-making processes and the structured quantification of the impact of each opinion on the final product. To address these difficulties, this paper proposes a novel approach called the multiple agent-based knowledge integration mechanism (MAKIM), in which a fuzzy cognitive map (FCM) is used as a knowledge representation and storage vehicle. In this approach, we use particle swarm optimization (PSO) to adjust causal relationships and causality coefficients from the perspective of global optimization. Once an optimized FCM is constructed an agent based model (ABM) is applied to the inference of the FCM to solve real world problem. The final aggregate knowledge is stored in FCM form and is used to produce proper inference results for other target problems. To test the validity of our approach, we applied MAKIM to a real-world group decision-making problem, an IT project risk assessment, and found MAKIM to be statistically robust.Ministry of Education, Science and Technology (Korea

An agent-based fuzzy cognitive map approach to the strategic marketing planning for industrial firms

This is the post-print version of the final paper published in Industrial Marketing Management. The published article is available from the link below. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. Copyright @ 2013 Elsevier B.V.Industrial marketing planning is a typical example of an unstructured decision making problem due to the large number of variables to consider and the uncertainty imposed on those variables. Although abundant studies identified barriers and facilitators of effective industrial marketing planning in practice, the literature still lacks practical tools and methods that marketing managers can use for the task. This paper applies fuzzy cognitive maps (FCM) to industrial marketing planning. In particular, agent based inference method is proposed to overcome dynamic relationships, time lags, and reusability issues of FCM evaluation. MACOM simulator also is developed to help marketing managers conduct what-if scenarios to see the impacts of possible changes on the variables defined in an FCM that represents industrial marketing planning problem. The simulator is applied to an industrial marketing planning problem for a global software service company in South Korea. This study has practical implication as it supports marketing managers for industrial marketing planning that has large number of variables and their cause–effect relationships. It also contributes to FCM theory by providing an agent based method for the inference of FCM. Finally, MACOM also provides academics in the industrial marketing management discipline with a tool for developing and pre-verifying a conceptual model based on qualitative knowledge of marketing practitioners.Ministry of Education, Science and Technology (Korea

Knowledge dependencies in fuzzy information systems evaluation

Experience and research within the field of Information Systems Evaluation (ISE), has traditionally centered on providing tools and techniques for investment justification and appraisal, based upon explicit knowledge which encodes financial and other direct situational factors (such as accounting, costing and risk metrics). However, such approaches tend not to include additional causal interdependencies that are based upon tacit knowledge and are inherent within such a decision-making task. The authors show the results of applying a cognitive mapping approach, in the guise of a Fuzzy Cognitive Mapping (FCM) simulation, i.e. Fuzzy Information Systems Evaluation (F-ISE), in order to highlight the usefulness of applying such a technique. The authors highlight those contingent and necessary knowledge dependencies, in an exploratory sense, which relate to the investment appraisal decision-making task, in terms of the interplay between tacit and explicit knowledge, in this regard

Exploring fuzzy cognitive mapping for IS evaluation: A research note

Existing IS Evaluation (ISE) techniques tend to focus on modeling individuals, teams, organization, or systems, in relation to process and environmental boundaries. Whilst such approaches are noteworthy and of merit, they do not necessarily provide insights into those causal interdependencies that are inherent within decision-making task. As has been noted by the extant literature in the field, the ISE task is dependent upon many factors – the resulting outputs of which may be tangible or intangible. The implicit level of uncertainty associated with modeling such decision-making tasks and behaviors, are therefore difficult to comprehend and impart via wholly Quantitative and / or Qualitative analyses. The authors therefore present and propose supporting and on-going research into the application of Fuzzy Logic, in the guise of Fuzzy Cognitive Mapping (FCM) simulations, as a means to model tangible/intangible aspects of the ISE decision-making task. Such a Fuzzy Information Systems Evaluation (F-ISE) is shown via the application of the FCM technique, in terms of three models of investment appraisal that are aligned to an ISE task within a UK manufacturing organization. In doing so, it is anticipated that such a technique may be a useful addition to the plethora of ISE techniques available to both researcher and practitioner alike

Exploring the relationship between knowledge management and organizational learning via fuzzy cognitive mapping

The normative literature within the field of Knowledge Management has tended to concentrate on techniques and methodologies for codifying knowledge. Similarly, the literature on organizational learning, focuses on aspects of those knowledge that are pertinent at the macro-organizational level (i.e. the overall business). There remains little published literature on how knowledge management and organizational learning are interrelated within business scenarios. In addressing this relative void, the authors of this paper present a model that highlights the factors for such an inter-relationship, which are extrapolated from a manufacturing organisation using a qualitative case study research strategy, supplanted by a cognitive mapping technique: Fuzzy Cognitive Mapping (FCM). The paper looks at the Information Systems Evaluation (ISE) process within a manufacturing organisation, the authors subsequently presenting a model that not only defines a relationship between KM and OL, but highlights factors that could lead a firm to develop itself towards a learning organisation

Mapping knowledge management and organizational learning in support of organizational memory

The normative literature within the field of Knowledge Management has concentrated on techniques and methodologies for allowing knowledge to be codified and made available to individuals and groups within organizations. The literature on Organizational Learning however, has tended to focus on aspects of knowledge that are pertinent at the macro-organizational level (i.e. the overall business). The authors attempt in this paper to address a relative void in the literature, aiming to demonstrate the inter-locking factors within an enterprise information system that relate knowledge management and organizational learning, via a model that highlights key factors within such an inter-relationship. This is achieved by extrapolating data from a manufacturing organization using a case study, with these data then modeled using a cognitive mapping technique (Fuzzy Cognitive Mapping, FCM). The empirical enquiry explores an interpretivist view of knowledge, within an Information Systems Evaluation (ISE) process, through the associated classification of structural, interpretive and evaluative knowledge. This is achieved by visualizng inter-relationships within the ISE decision-making approach in the case organization. A number of decision paths within the cognitive map are then identified such that a greater understanding of ISE can be sought. The authors therefore present a model that defines a relationship between Knowledge Management (KM) and Organisational Learning (OL), and highlights factors that can lead a firm to develop itself towards a learning organization

Application of fuzzy simulation for evaluating enterprise application integration in healthcare organisations

Healthcare organisations have focused on the latest technological innovations to overcome their organisational and clinical problems. The information systems were not developed in a cordinated way but evolved as autonomous and hetrogeneous systems. Thus, the integration of these systems represents one of the most urgent priorities of healthcare organisations that allow the whole organisation to meet the increasing clinical, organisational and managerial needs. Recently, technological developments have emerged in the area of integration technology such as Enterprise Application Integration (EAI). This provides significant benefits to organisations to overcome the integration problem. This work therefore evaluates the adoption of EAI in healthcare organisations. In doing so, Fuzzy Cognitive Mapping (FCM) simulation is used to demonstrate the causal inter-relationships between the EAI adoption factors. FCM simulation provides insights into better understanding about interdependencies of the factors that influence EAI adoption in healthcare organisations

Participatory Ecosystem Management Planning at Tuzla Lake (Turkey) Using Fuzzy Cognitive Mapping

A participatory environmental management plan was prepared for Tuzla Lake, Turkey. Fuzzy cognitive mapping approach was used to obtain stakeholder views and desires. Cognitive maps were prepared with 44 stakeholders (villagers, local decisionmakers, government and non-government organization (NGO) officials). Graph theory indices, statistical methods and "What-if" simulations were used in the analysis. The most mentioned variables were livelihood, agriculture and animal husbandry. The most central variable was agriculture for local people (villagers and local decisionmakers) and education for NGO & Government officials. All the stakeholders agreed that livelihood was increased by agriculture and animal husbandry while hunting decreased birds and wildlife. Although local people focused on their livelihoods, NGO & Government officials focused on conservation of Tuzla Lake and education of local people. Stakeholders indicated that the conservation status of Tuzla Lake should be strengthened to conserve the ecosystem and biodiversity, which may be negatively impacted by agriculture and irrigation. Stakeholders mentioned salt extraction, ecotourism, and carpet weaving as alternative economic activities. Cognitive mapping provided an effective tool for the inclusion of the stakeholders' views and ensured initial participation in environmental planning and policy making.Comment: 43 pages, 4 figure