A Knowledge Management System Architecture for Clusters: a Thai ceramic cluster case study

International audienceKnowledge-based economy forces Small and Medium Enterprises (SMEs) in the same industry to group together as the industry cluster in order to maintain their competitiveness in the global competition. These companies gain advantages, knowledge and opportunities from being a member of cluster. However, many industry clusters have failed to achieve their goal in developing phase. The two internal key success factors for the industry cluster to maintain their competitiveness are collaboration and knowledge sharing among the members. Thus, this study is aimed at assisting the industry cluster to improve collaboration and knowledge sharing by adopting the concept of knowledge management. Knowledge Management System (KMS) architecture was implemented for improving the knowledge exchange activities in the cluster. In order to design the knowledge system to suit our case study, the CommonKADS methodology was used as the knowledge elicitation and modeling technique. Then, the main knowledge activities i.e. knowledge creation, sharing and reuse which are considered as the core of the system architecture were depicted. The application of the knowledge system to Thai ceramic cluster proved that the knowledge system is able to improve the competitiveness of the industry cluster.l'économie basée sur la connaissance oblige les entreprises, situées à l'intersection de différentes chaînes logistiques, à se regrouper en « clusters » (groupement d'entreprises) pour maintenir leur compétitivité dans un contexte économique de plus en plus concurrentiel. Dans le cadre de ces travaux de recherche, nous allons proposer un système de gestion des connaissances pour soutenir les activités collaboratives dans le cadre de ces groupements d'entreprises. Les principaux facteurs clés de succès de ces types d'organisation sont le partage d'information et de connaissances et la collaboration entre les acteurs. L'objectif principal de cet article est donc de présenter une méthodologie pour l'analyse des principaux processus du cluster, l'extraction et la formalisation des connaissances liées à ces processus, ainsi que la définition de l'architecture du système de gestion de ces connaissances (KMS) associée. L'approche proposée a été validée sur le cas d'un cluster industriel en Thaïlande, cluster qui regroupe un certain nombre de PME artisanales du secteur de la production céramique. Abstract-Knowledge-based economy forces Small and Medium Enterprises (SMEs) in the same industry to group together as the industry cluster in order to maintain their competitiveness in the global competition. These companies gain advantages, knowledge and opportunities from being a member of cluster. However, many industry clusters have failed to achieve their goal in developing phase. The two internal key success factors for the industry cluster to maintain their competitiveness are collaboration and knowledge sharing among the members. Thus, this study is aimed at assisting the industry cluster to improve collaboration and knowledge sharing by adopting the concept of knowledge management. Knowledge Management System (KMS) architecture was implemented for improving the knowledge exchange activities in the cluster. In order to design the knowledge system to suit our case study, the CommonKADS methodology was used as the knowledge elicitation and modeling technique. Then, the main knowledge activities i.e. knowledge creation, sharing and reuse which are considered as the core of the system architecture were depicted. The application of the knowledge system to Thai ceramic cluster proved that the knowledge system is able to improve the competitiveness of the industry cluster. Mots clés-Gestion des connaissances, cluster et réseaux d'entreprises, architecture d'échange de connaissance

Designing Digital Work

Combining theory, methodology and tools, this open access book illustrates how to guide innovation in today’s digitized business environment. Highlighting the importance of human knowledge and experience in implementing business processes, the authors take a conceptual perspective to explore the challenges and issues currently facing organizations. Subsequent chapters put these concepts into practice, discussing instruments that can be used to support the articulation and alignment of knowledge within work processes. A timely and comprehensive set of tools and case studies, this book is essential reading for those researching innovation and digitization, organization and business strategy

Proceedings ICPW'07: 2nd International Conference on the Pragmatic Web, 22-23 Oct. 2007, Tilburg: NL

Proceedings ICPW'07: 2nd International Conference on the Pragmatic Web, 22-23 Oct. 2007, Tilburg: N

Procesos de composición de software: identificación de servicios y evaluación de calidad

Tomando como base conocimientos adquiridos en investigaciones anteriores, las presentes líneas de investigación abordan distintas temáticas en la mejora de procesos software, centrando el estudio en: (1) mejoras a procesos específicos (Especificación de Requisitos, Desarrollo Global de Software); (2) definición y validación de técnicas para evaluación de composiciones en dominios específicos (Sistemas de Información Geográficos, Gobierno Electrónico); y (3) evaluación de atributos de calidad específicos (Integrabilidad, Accesibilidad). Los resultados obtenidos a partir de las líneas citadas están siendo integrados en herramientas de software que faciliten las actividades de verificación de propiedades y búsqueda. Los objetivos continúan varias actividades de cooperación iniciadas en proyectos ya finalizados, entre ellos el proyecto CyTED Competisoft, http://alarcos.inf-cr.uclm.es/Competisoft/.Eje: ingeniería de softwareRed de Universidades con Carreras en Informática (RedUNCI

Do You Know What I Know?:Situational Awareness of Co-located Teams in Multidisplay Environments

Modern collaborative environments often provide an overwhelming amount of visual information on multiple displays. In complex project settings, the amount of visual information on multiple displays, and the multitude of personal and shared interaction devices in these environments can reduce the awareness of team members on ongoing activities, the understanding of shared visualisations, and the awareness of who is in control of shared artifacts. Research reported in this thesis addresses the situational awareness (SA) support of co-located teams working on team projects in multidisplay environments. Situational awareness becomes even more critical when the content of multiple displays changes rapidly, and when these provide large amounts of information. This work aims at getting insights into design and evaluation of shared display visualisations that afford situational awareness and group decision making. This thesis reports the results of three empirical user studies in three different domains: life science experimentation, decision making in brainstorming teams, and agile software development. The first and the second user studies evaluate the impact of the Highlighting-on-Demand and the Chain-of-Thoughts SA on the group decision-making and awareness. The third user study presents the design and evaluation of a shared awareness display for software teams. Providing supportive visualisations on a shared large display, we aimed at reducing the distraction from the primary task, enhancing the group decision-making process and the perceived task performance