DESIGN AND DELIVERY OF ELECTRONIC SERVICES: IMPLICATIONS FOR CUSTOMER VALUE IN ELECTRONIC FOOD RETAILING

Electronic food retailers can satisfy their customers more effectively if they understand how this particular market works. As in other service segments, the emergence of electronic business-to-customer services in the retail food industry poses questions for managers about the design of new food retailing services and the redesign of existing services for delivery through electronic channels. Important topics include characteristics of electronic service offerings, the typical operational configurations used to deliver electronic services, and the ways in which they relate to the effectiveness of electronic service delivery. We address this issue by developing a product-process matrix for understanding and analyzing electronic retailing services in general. We tailor the matrix to food retailing in particular. The product-process matrix allows electronic food retailers to determine in advance what features they need in a web site to serve their chosen market effectively.Consumer/Household Economics, Marketing, Research and Development/Tech Change/Emerging Technologies,

Engineering an Open Web Syndication Interchange with Discovery and Recommender Capabilities

Web syndication has become a popular means of delivering relevant information to people online but the complexity of standards, algorithms and applications pose considerable challenges to engineers.  This paper describes the design and development of a novel Web-based syndication intermediary called InterSynd and a simple Web client as a proof of concept. We developed format-neutral middleware that sits between content sources and the user. Additional objectives were to add feed discovery and recommendation components to the intermediary. A search-based feed discovery module helps users find relevant feed sources. Implicit collaborative recommendations of new feeds are also made to the user. The syndication software built uses open standard XML technologies and the free open source libraries. Extensibility and re-configurability were explicit goals. The experience shows that a modular architecture can combine open source modules to build state-of-the-art syndication middleware and applications. The data produced by software metrics indicate the high degree of modularity retained

An MPEG-7 scheme for semantic content modelling and filtering of digital video

Abstract Part 5 of the MPEG-7 standard specifies Multimedia Description Schemes (MDS); that is, the format multimedia content models should conform to in order to ensure interoperability across multiple platforms and applications. However, the standard does not specify how the content or the associated model may be filtered. This paper proposes an MPEG-7 scheme which can be deployed for digital video content modelling and filtering. The proposed scheme, COSMOS-7, produces rich and multi-faceted semantic content models and supports a content-based filtering approach that only analyses content relating directly to the preferred content requirements of the user. We present details of the scheme, front-end systems used for content modelling and filtering and experiences with a number of users

Multimedia Vocabularies on the Semantic Web

This document gives an overview on the state-of-the-art of multimedia metadata formats. Initially, practical relevant vocabularies for developers of Semantic Web applications are listed according to their modality scope. In the second part of this document, the focus is set on the integration of the multimedia vocabularies into the Semantic Web, that is to say, formal representations of the vocabularies are discussed

Blogs, Wikis and Official Statistics: New Perspectives on the Use of Web 2.0 by Statistical Offices

This paper explains the roles that blogs, wikis and social networking play in the provision and dissemination of official statistics.Official statistics, internet, web

Validation and Evaluation

In this technical report, we present prototypical implementations of innovative tools and methods for personalized and contextualized (multimedia) search, collaborative ontology evolution, ontology evaluation and cost models, and dynamic access and trends in distributed (semantic) knowledge, developed according to the working plan outlined in Technical Report TR-B-12-04. The prototypes complete the next milestone on the path to an integral Corporate Semantic Web architecture based on the three pillars Corporate Ontology Engineering, Corporate Semantic Collaboration, and Corporate Semantic Search, as envisioned in TR-B-08-09

Effect of Values and Technology Use on Exercise: Implications for Personalized Behavior Change Interventions

Technology has recently been recruited in the war against the ongoing obesity crisis; however, the adoption of Health & Fitness applications for regular exercise is a struggle. In this study, we present a unique demographically representative dataset of 15k US residents that combines technology use logs with surveys on moral views, human values, and emotional contagion. Combining these data, we provide a holistic view of individuals to model their physical exercise behavior. First, we show which values determine the adoption of Health & Fitness mobile applications, finding that users who prioritize the value of purity and de-emphasize values of conformity, hedonism, and security are more likely to use such apps. Further, we achieve a weighted AUROC of .673 in predicting whether individual exercises, and we also show that the application usage data allows for substantially better classification performance (.608) compared to using basic demographics (.513) or internet browsing data (.546). We also find a strong link of exercise to respondent socioeconomic status, as well as the value of happiness. Using these insights, we propose actionable design guidelines for persuasive technologies targeting health behavior modification