Harnessing Technology in Schools Survey 2007: technical report

This technical report provides a detailed review of the methods used and the data gathered for this survey. The report also provides copies of the research instruments used in this survey

Issues in Evaluating Health Department Web-Based Data Query Systems: Working Papers

Compiles papers on conceptual and methodological topics to consider in evaluating state health department systems that provide aggregate data online, such as taxonomy, logic models, indicators, and design. Includes surveys and examples of evaluations

Advances in Teaching & Learning Day Abstracts 2004

Proceedings of the Advances in Teaching & Learning Day Regional Conference held at The University of Texas Health Science Center at Houston in 2004

A case study of MMO2's Madic: A framework for creating mobile internet systems

Mobile Internet applications on ubiquitous mobile networks allows real-time, anywhere, anytime connectivity to services. Due to its scalability and potential cost savings, mobile communication is being increasingly applied in the business and consumer communities to create innovative data and voice application, which run over the Internet infrastructure. This paper reports on a case study at an organisation that created an innovative approach to developing mobile applications developed by third party independent developers. A conceptual wireless reference model is presented that was used to define the various system components required to create effective mobile applications

Exploring service quality among online sharing economy platforms from an online media perspective

The sharing economy has become a new socioeconomic activity that allows the co-creation, production, distribution and consumption of goods and services between individuals, driven by Web 2.0 and e-word of mouth. How these online platforms communicate their content is critical. This paper seeks to develop a scale for measuring the perceived quality of websites that offer information about sharing economy services focused on online peer-to-peer accommodation. The resulting model is validated by means of structural equations and is composed of four dimensions (efficiency; reliability, privacy/security; and communication). The influence that perceived quality exerts on satisfaction and loyalty is then explored from an online media perspective. A scale resulting from the combination of these two areas of knowledge (online media and e-service quality) may take advantage of the more beneficial features they have to offer and provide us with as balanced and convergent a model as possible. The results of the study show that all of the initial hypotheses are confirmed except one. Efficiency, reliability and privacy/security positively influence the perceived quality of a collaborative accommodation portal, whereas communication does notFunding: This research was funded by MINISTERIO DE ECONOMÍA, INDUSTRIA Y COMPETITIVIDAD, grant id. TURCOLAB ECO2017-88984-R. Acknowledgments: The authors acknowledge the support of the Catalan Government for the accreditation as Consolidated Research Group TURESCO (2017 SGR 49)

The consumer engagement-interactivity link : an e-retailing perspective

An increasingly turbulent and unpredictable consumer landscape is posing unprecedented challenges for the modern marketer. Faced with a highly fragmented and cynical consumer base, aggressive competitive strategies, a constantly evolving digital and cyber world, and economic volatility characterising the modern macro environment, marketers are under increasing pressure to align their strategic positioning with “consumer hearts and minds”. Compounding this rise in consumer complexity is the development and salience of dual and multiple consumer identities, largely as a result of the growth in online and social media communities. Against this backdrop the Marketing Science Institute (MSI), the global voice and agenda setting body for marketing research priorities, has proposed placing consumer engagement (CE) at the forefront of marketing strategy, identifying the need to understand how to engage through innovation and design.Whilst academics and practitioners alike have acknowledged the importance of consumer engagement, describing it as the ‘holy grail’ for unlocking consumer behaviour, there is still a lack of consensus as to its conceptualisation and therefore its relationship with other marketing constructs. The salience of the online and digital consumer further compounds the difficulty in formulating a CE framework that is integrative and cross contextual. For instance, the construct of interactivity has considerable overlap with CE when applied to the online and digital domain.This study therefore moves away from the predominantly adopted exploratory approach to CE investigation, to provide empirical research into consumer engagement’s conceptualisation online and clarify the nature of the relationship between CE and interactivity. A post-positivist critical realist ontology was used to guide the research process, with the initial qualitative stage conducting twenty-eight semi-structured interviews - nine with consumers, eight with academics and eleven with marketing and communications practitioners, possessing online and digital expertise. The subsequent main quantitative phase then surveyed 600 online UK consumers, yielding 496 usable responses. Interview data suggested the centricity of emotional, cognitive and behavioural dimensions in consumer engagement’s structure; highlighted the antecedent nature of interactivity in developing CE online; and identified potential moderators to the CE-interactivity relationship. The framework developed for quantitative validation was therefore based on these initial findings. The survey data was subject to exploratory and confirmatory factor analysis, structural equation modelling, satisfaction of goodness of fit indices, reliability and validity testing, and rival model comparison.The most pertinent finding of this research is establishing the CE-interactivity link; with the interactivity constructs of customisation, communication, control and speed of response all being found to be antecedents of CE, in order of influence. The findings also confirm consumer engagement’s multi-dimensionality; highlighting the online CE facets to be emotional CE (emotion and experience) and cognitive & behavioural CE (learning & insight and co-creation). Gender, satisfaction & trust and tolerance are also identified as moderating factors in the CE-interactivity relationship. Contributions are made through investigation of consumer engagement in the e-retailing context; providing further insight into CE’s relationship within a nomological network of already established relationship marketing constructs; large scale quantitative validation of the proposed CE-interactivity framework; and through a multi-stakeholder approach to data collection, helping to bridge the academic-practitioner divide (Gambetti et al., 2012). The investigation concludes with an in-depth discussion about the managerial implications, as well as providing an overview of the studies key limitations, contributions and recommendations for future research

Supplement to MTI Study on Selective Passenger Screening in the Mass Transit Rail Environment, MTI Report 09-05

This supplement updates and adds to MTIs 2007 report on Selective Screening of Rail Passengers (Jenkins and Butterworth MTI 07-06: Selective Screening of Rail Passengers). The report reviews current screening programs implemented (or planned) by nine transit agencies, identifying best practices. The authors also discuss why three other transit agencies decided not to implement passenger screening at this time. The supplement reconfirms earlier conclusions that selective screening is a viable security option, but that effective screening must be based on clear policies and carefully managed to avoid perceptions of racial or ethnic profiling, and that screening must have public support. The supplement also addresses new developments, such as vapor-wake detection canines, continuing challenges, and areas of debate. Those interested should also read MTI S-09-01 Rail Passenger Selective Screening Summit