A mobile CRM development for real estate

Real estate (RE) agents are professionals who need up-to-date and accurate information about their clients in order to maintain profitable and long-lasting relationships with each of them to prosper in such a competitive industry. The research focuses on one problem: unexistance of mobile solution, adapted to the needs of RE agents, that integrates only their needed features. The creation of this allows them to improve their performance and optimize their results, making it possible to invest more time in building relationships and less in secretarial tasks. The importance of solving this problem is related to the importance of optimizing work and resources in a highly abundant information industry. Through this service digitalization, the productivity and performance of RE agents can be improved. The research consists in the development of a Costumer Relationship Management (CRM) for mobile devices capable of managing information about the customers and business partners of each user, which provides agenda services and also a visual information system capable of showing the progress of the agent and other statistical analysis. All functionalities implemented were collected through 15 face-to-face interviews and validated with seven videoconference interviews. All of them were made using different specialists. For the development and evaluation of this artifact was followed the DSR methodology corresponding to each interview made to an iteration of this model. It was verified that the mobile CRM solution is an added value in terms of customer portfolio management, enhancing the development of their relationships, and in monitoring the performance of professionals.Os agentes imobiliários são profissionais que necessitam de informação atualizada e precisa sobre os seus clientes para conseguirem manter relações profícuas e duradouras com cada um deles, a fim de prosperarem numa indústria tão competitiva. A dissertação concentra-se num problema: não existe uma solução mobile, criada à medida das necessidades dos agentes imobiliários, capaz de melhorar o seu desempenho e otimizar os seus resultados, tornando possível investir mais tempo no trabalho da relação com o cliente e menos com tarefas de secretaria. A importância da resolução deste problema está relacionada com a importância de otimizar trabalho e recursos numa indústria altamente abundante de informação. Através da digitalização destes serviços a produtividade e performance dos agentes imobiliários podem ser melhoradas. A pesquisa consiste no desenvolvimento de um Costumer Relationship Management (CRM) para dispositivos móveis capaz de gerir informação sobre os clientes e parceiros de negócio de cada utilizador, que forneça serviços de agenda e ainda um sistema de informação visual capaz de mostrar os progressos do agente e outras análises estatísticas. Todas as funcionalidades implementadas foram recolhidas através de 15 entrevistas presenciais e validadas com sete entrevistas por vídeo-conferencia. Para esta validação do artefacto seguiu-se a metodologia DSR correspondendo cada entrevista feita a uma iteração deste modelo. Verificou-se que a solução mobile de CRM é uma mais-valia ao nível da gestão da carteira de clientes potenciando o desenvolvimento das suas relações, e ao nível da monitorização da performance dos agentes imobiliários

Mobile CRM development for real estate agents

Purpose – Real estate agents are professionals who need up-to-date and accurate information about their clients in order to maintain profitable and long-lasting relationships with each of them. A satisfied customer can be very valuable and profitable in the long term. This research focuses on solving the problem of the lack of a mobile Customer Relationship Management (CRM) adapted to the needs of professionals. The importance of solving this problem is related to the importance of optimizing work and resources in a highly abundant information industry. Design/methodology/approach – It was developed of a CRM for mobile devices capable of managing information about the customers and business partners of each user, which provides a set of features well defined by the professionals. These features were collected through 15 face-to-face interviews and validated with six video conference interviews with industry specialists. For the development and evaluation of this artefact was followed the DSR methodology, corresponding each interview to an iteration of this model. Findings – From this research resulted a selection of functionalities considered essential to the real estate agent’s work. These features were successfully implemented in a mobile application that real estate agents appreciate for its simplicity and that they feel adds real value to their daily lives. Using this service, the productivity and performance of real estate agents might be improved. Originality/value – It was verified that the mobile CRM solution developed is a desired solution by real estate agents in terms of customer portfolio management, enhancing the evolution of their relationships and monitoring professional’s performance.info:eu-repo/semantics/acceptedVersio

VIDEO PORTERO USANDO TARJETAS RASPBERRY PI 3 (VIDEO INTERCOM USING RASPBERRY PI 3 CARDS)

Se presenta el desarrollo de un video portero para edificios de oficinas integrado por un módulo maestro y tres módulos esclavos. El módulo maestro, instalado en la puerta del edificio, está compuesto por: una tarjeta Raspberry Pi, una cámara de video, una pantalla táctil, un micrófono USB y una bocina. Los módulos esclavos, instalados en las oficinas del edificio, están compuestos por: una tarjeta Raspberry Pi, una pantalla táctil, un micrófono USB y una bocina. Las funciones del video portero son: anunciar al visitante con un tono de timbre y comunicarlo con el residente a través de transmisión de audio y video en tiempo real, abrir la puerta y permitir al visitante registrar un mensaje. Se logró un alcance de 45 metros con línea de vista en la comunicación WiFi entre los módulos y el punto de acceso y un retraso máximo de la señal de video de 50 ms.The development of a video intercom for office buildings is presented, composed of a master module and three slave modules. The master module, installed in the door of the building, is composed of: a Raspberry Pi card, a video camera, a touch screen, a USB microphone and a speaker. The slave modules, installed in the offices of the building, are composed of: a Raspberry Pi card, a touch screen, a USB microphone and a speaker. The functions of the video intercom are: announce the visitor with a ring tone and communicate it with the resident through audio and video transmission in real time, open the door and allow the visitor to register a message. A range of 45 meters was achieved with line of sight in the WiFi communication between the modules and the access point and a maximum delay of the 50 ms video signal