Lessons learnt from the broadband diffusion in South Korea and the UK: Implications for future government intervention in technology diffusion

Governments around the globe are rapidly introducing e-government initiatives with the role of the internet being regarded as pertinent. Information and Communication Technologies (ICTs) offer the capacity to an improved internet. Broadband technology is a form of ICT that is currently being adopted and diffused in many countries. In this paper, we outline how the role of the government can sustain broadband adoption. We use a framework developed by King et al. regarding institutional actions related to IT diffusion and examine the institutional actions taken by the South Korean government (hereafter referred as Korea) and we compare them with relevant policies pursued in Britain (hereafter referred as UK). We demonstrate that a comparison between the IT policies of the two countries allows research to extract the 'success factors' in government intervention in supporting technology diffusion, in order to render favourable results if applied elsewhere

The impact of national culture on e-government implementation: A comparison case study

Over the past decade there has been increasing interest in the IS research literature on the impact of cultural differences on the development and use of information and communications technologies (Ives & Jarvenpaa, 1991; Shore & Venkatachalam, 1995; Tractinsky & Jarvenpaa, 1995, Myers and Tan, 2002, Ali and Brooks, 2008). In this paper the authors explore the influence of national culture on eGov implementation. The authors have conducted a comparative case study in two different countries the UK as a developed country and Sari Lanka as a developing country. The research findings highlight the potential influence of cultural differences on eGov implementation

E-Government Implementation Challenges at Local Level: A Citizens\u27 Centric Perspective

Majority of the studies reported in e-government literature identify the challenges involved in any e-government implementation from technical or project implementation perspective. In contrast, in this study, we take the citizen centric perspective to identify the factors and issues that influence the success of e-government implementation at local level. In this paper, we report the findings of a case study of e-government implementation undertaken recently at a local government authority in the UK. We conducted the study in two phases. During the first phase, we interviewed operational and managerial staff members at a local government authority in the UK who were involved with the e-government implementation. In the second phase, we interviewed 88 citizens to understand the issues and perceptions about e-government services available to them. We use the design-reality gap analysis framework based on seven \u27ITPOSMO\u27 dimensions proposed by Heeks to compare and contrast the issues from citizens‟ perspective and those from government perspective. Our findings indicate that the success of e-government at local level requires a strong partnership between local government and citizens. The study results point to lack of clear strategy at local authorities‟ level for changing the way the government interacts with citizens. This paper contributes to our understanding of issues involved in implementing e-government at local level both from citizens‟ perspective and government perspective

Development of System Dynamic Models for Improving E-Governments Performance Local Governments in Lampung Province

Abstract:  The development of communication and information technology requires the adaptation of all elements of society, including Government of Indonesia. Referring to the various dynamics of e-government problems, it is deemed necessary to develop dynamic system model to improve the e-government performance of local governments, especially in Lampung Province. The research is aimed at developing a model that can be simulated for improving e-Government performance by measuring the qualitative contribution of each component, both the ICT component and the social component that will be produced in this study, which can be useful for every local government in Lampung Province in accelerating and developing e -government. The research’s model is done using VENSIM application for modeling and simulating complex systems in a variety of variables to improve the local government performance. This research finds that there are five main variables that constructed the improvement of e-government of local government performance: (1) e-government policies, HR, infrastructure, and management; (2) service, (3) performance, (4) community/user, and (5) quality of community life. The dynamic model can be further seen in the appendix

Implementing electronic government in Iran

Considering the importance of utilizing the information, and communication technologies, the progress toward implementation of electronic government in Iran has received the attention of the policy makers and authorities. To implement e-government in Iran, a number of major projects have been initiated such as memorandum of understanding between Judiciary and Ministry of ICT, E-Judgment infrastructure and connecting Regional Courts at country-wide to secure Network. For successful implementation of electronic government different factors must be brought into consideration. This paper aims to review different approach toward electronic government and its implementation and highlight factors influencing electronic readiness in Iranian society and based on these factors and their weights, e-government readiness in Iran is discussed. Also discussion on ICT National Agenda is followed by important technical issues of information and communication technologies and social structures around them

Performance Impacts of E-Government: An International Perspective

Though policy makers and governments are interested in understanding the impacts of e- Government on national performance, there are relatively few empirical studies that analyze this aspect. Using secondary data from 99 countries and the IT impact literature as the guiding theoretical perspective, we first examine the impact of e-Government on first order government efficiency parameters (resource allocation and internal operations efficiency) and subsequently the impact of these first order outcomes on the two second order dimensions of national performance (social welfare and business competitiveness). Our initial analysis reveals a significant relationship between e-government development and resource allocation efficiency and also between e-Government development and internal operations efficiency. For the second order model, we find that the relationship between internal operations efficiency and social welfare competitiveness is not significant. We conducted a post-hoc analysis which revealed that the relationship between internal operational efficiency and social welfare competitiveness is fully mediated through national business competitiveness. Hence, business competitiveness emerges as an important aspect for realizing the social welfare benefits of e-Government. Through this research, we make some important contributions and implications for researchers, practitioners and policy makers

E-Government Maturity, Corruption, And Eco-Efficiency

There is growing interest in the role and contribution of e-government to the level of corruption and the eco-efficiency in terms of economic prosperity and environmental degradation of nation states. In this paper, we use publicly available archival data to explore the relationships among e-government maturity, corruption, and eco-efficiency (defined in terms of economic prosperity and environmental degradation). Results substantiate a significant relationship between e-government maturity and corruption, and e-government maturity and eco-efficiency through the mediating effects of corruption. The findings suggest that while e-government maturity did not contribute to eco-efficiency, its value could be realized indirectly via its impacts on corruption, which in turn influences eco-efficiency. Our findings contribute to the theoretical discourse on e-government impact by identifying the role of e-government in a country and provide indications to practice on enhancing its eco-efficiency by managing the level of corruption

Towards design of citizen centric e-government projects in developing country context: the design-reality gap in Uganda

E-government projects should be at the heart of service delivery in developing countries if the lives of citizens, especially the socially and economically marginalized, are to be improved. However, quite often in developing country contexts, citizens have been treated as recipients of technology projects through a top-down approach from central governments. Such a paradigm of implementation usually results in the non-use of the deployed technologies and their associated e-services. A consequence of non-use of e-services results in a wastage of the public fiscus. The extant literature points to a number of underlying causes of the problem. One such problem which has been highlighted is called the “Design-Reality gap”. This paper investigates the nature of the gap. It presents findings from policy analysis and in-depth face-to-face interviews with e-government policy makers and implementers. In addition, it reports on findings from focus group discussions with potential e-government users in a health sector setting. The results which are based on a participatory action research methodology reveal that there exists a glaring design-reality gap between egovernment policy planners and citizens’ aspirations. We argue that co-creation could be a feasible approach for the design of e-government application services towards efforts to bridge the design-reality gap