An Empirical Study of Customers’ Behavioral Intention to Use Ridepooling Services – An Extension of the Technology Acceptance Model

Shared mobility services for passenger transportation become increasingly popular all over the world. As services like carsharing are already well-established and well-accepted, ride pooling services are at their early stage and currently within first implementations. The most critical success factor of such services is the customer acceptance. We investigate the acceptance of 115 German questionnaire respondents using and extending the Technology Acceptance Model. Results indicate that the success factors of the developed model serve as useful predictors of the behavioral intention to use ridepooling services. Perceived compatibility was identified to have the strongest impact whereas perceived ease of use and perceived safety are not relevant for accepting ridepooling services. Based on these findings, our paper provides management implications and recommendations to improve acceptance and success of ridepooling services in Germany

Contributions to digital transformation and mobile application development

This cumulative dissertation presents and discusses research on digital trans-formation in several business areas. It discusses the chances and challenges businesses face when introducing technologies, e.g., mobile applications. Also, the usage of new technology-accelerated business models is investigated from a technology acceptance perspective. With a specific look at technical solutions, this dissertation examines challenges in mobile application development and their processes and presents implications. This dissertation enriches the body of knowledge of mobile app development and the phenomenon of digital transfor-mation, both on a business and individual level. Based on the limitations of the contained paper, a research agenda is derived that lays the foundation for fur-ther tailored investigations in the field of digital transformation as well as mobile application development. Researchers can use this agenda for their further re-search projects.In dieser kumulativen Dissertation werden Forschungsarbeiten zur digitalen Transformation in verschiedenen Geschäftsbereichen vorgestellt und diskutiert. Sie erörtert die Chancen und Herausforderungen, denen sich Unternehmen bei der Einführung von Technologien, z. B. mobilen Anwendungen, gegenüberste-hen. Zusätzlich wird die Nutzung neuartiger Geschäftsmodelle aus der Perspek-tive der Technologieakzeptanz untersucht. Mit einem spezifischen Blick auf tech-nische Lösungen werden in dieser Dissertation Probleme bei der Entwicklung mobiler Anwendungen und deren Prozesse untersucht und Implikationen aufge-zeigt. Diese Dissertation bereichert den Wissensstand zur mobilen Applikations-Entwicklung und zum Phänomen des digitalen Wandels auf Unternehmens- und Individualebene. Basierend auf den Limitationen der enthaltenen Artikel wird eine Forschungsagenda abgeleitet, die die Grundlage für weitere Untersuchungen im Bereich der digitalen Transformation sowie der mobilen Anwendungsentwicklung bildet. Wissenschaftler können diese Agenda für ihre zukünftigen Forschungs-projekte nutzen

Contributions to sustainable urban transport : decision support for alternative mobility and logistics concepts

Increasing transport activities in cities are a substantial driver for congestion and pollution, influencing urban populations’ health and quality of life. These effects are consequences of ongoing urbanization in combination with rising individual demand for mobility, goods, and services. With the goal of increased environmental sustainability in urban areas, city authorities and politics aim for reduced traffic and minimized transport emissions. To support more efficient and sustainable urban transport, this cumulative dissertation focuses on alternative transport concepts. For this purpose, scientific methods and models of the interdisciplinary information systems domain combined with elements of operations research, transportation, and logistics are developed and investigated in multiple research contributions. Different transport concepts are examined in terms of optimization and acceptance to provide decision support for relevant stakeholders. In more detail, the overarching topic of urban transport in this dissertation is divided into the complexes urban mobility (part A) in terms of passenger transport and urban logistics (part B) with a focus on the delivery of goods and services. Within part A, approaches to carsharing optimization are presented at various planning levels. Furthermore, the user acceptance of ridepooling is investigated. Part B outlines several optimization models for alternative urban parcel and e-grocery delivery concepts by proposing different network structures and transport vehicles. Conducted surveys on intentional use of urban logistics concepts give valuable hints to providers and decision makers. The introduced approaches with their corresponding results provide target-oriented support to facilitate decision making based on quantitative data. Due to the continuous growth of urban transport, the relevance of decision support in this regard, but also the understanding of the key drivers for people to use certain services will further increase in the future. By providing decision support for urban mobility as well as urban logistics concepts, this dissertation contributes to enhanced economic, social, and environmental sustainability in urban areas

Gestaltung nachhaltiger Logistik-Konzepte im urbanen Wirtschaftsverkehr : Entscheidungsunterstützung mit Optimierungsmodellen

Die vorliegende kumulative Dissertation stellt die Zusammenfassung von zehn wissenschaftlichen Artikeln im Bereich des urbanen Wirtschaftsverkehrs dar. Dabei geht es grundsätzlich um die Untersuchung neuer Logistik-Konzepte als Lösungsansatz für eine gleichzeitige Berücksichtigung ökonomischer und ökologischer Ziele bei der Ausübung von Transportaktivitäten in urbanen Räumen. Dazu werden mathematische Optimierungsmodelle und Entscheidungsunterstützungssysteme präsentiert, welche den Zielkonflikt zwischen einer Kosten- und einer Emissionsminimierung adressieren. Diese sind durch die Anwendung von Methoden des Operations Research und der Informationssystem-Forschung entstanden. Darüber hinaus erfolgt die kritische Reflektion über die behandelten Themen, die genutzten Forschungsmethoden und die entwickelten Lösungsansätze. Drei Themen werden in der Dissertation ausführlich dargestellt: (1) Nachhaltige urbane Paketzustellung: Es wird ein Optimierungsmodell präsentiert, welches in ein Entscheidungsunterstützungssystem eingebettet ist und die bestmögliche Gestaltung eines alternativen Logistik-Konzepts für die Zustellung von Paketen in Städten ermöglicht. Dabei geht es um die Bestimmung der Positionen von Mikro-Depots als Orte der Zwischenlagerung sowie der dazugehörigen Fahrzeugflotte. (2) Nachhaltige e-Grocery Zustellung: Für die Lieferung von online bestellten Verbrauchsgütern wie Lebensmitteln oder Haushaltsartikeln wird ein neues Logistik-Konzept entworfen. Hierbei erfolgt eine Verkürzung der letzten Meile durch den Einsatz von temperierten Umschlagspunkten sowie eine Integration von Lastenfahrrädern und Kunden-Selbstabholungen. Ein dreistufiger Lösungsansatz ermöglicht die Optimierung der Standorte der Umschlagspunkten sowie der Fahrzeugrouten. (3) Individuelle Routenoptimierung: Es wird ein Entscheidungsunterstützungssystem zur Modellierung sowie Lösung von individualisierbaren Tourenplanungsproblemen präsentiert. Das flexible Tool ermöglicht die Abbildung von benutzerspezifischen Problemcharakteristika und die Umwandlung in ein entsprechendes Optimierungsmodell, sodass diverse Branchen bei der Routenplanung unterstützt werden können

What influences people to choose ridesharing? An overview of the literature

Ridesharing is a shared mobility service in which passengers and drivers with similar origins and destinations are matched to travel in the same vehicle. This service utilises unused seats in vehicles and multi-passenger rides to reduce the cost of travel. To promote ridesharing, both service providers and policymakers should carefully analyse passenger adoption behaviour to support future decision-making and planning. In this paper, 80 studies on passenger ridesharing behaviour published since 2004 are reviewed. The motivating factors and barriers are analysed and classified in terms of demographic factors, psychological factors, and situational factors, and boundary conditions are included. The work provides a corresponding research framework on ridesharing behaviour. Finally, the current literature gaps are summarised and research recommendations are provided. This study provides a comprehensive and systematic research basis for ridesharing studies, and presents important theoretical and practical contributions to guide sustainable ridesharing behaviour

Flexible Public Transport - Analysis of User Requirements on Mobility-on-Demand Systems

Contemporary society faces the challenge of mitigating the negative effects of motorized individual transport, which includes greenhouse gas emissions, noise, accidents and traffic congestion. App-based mobility-on-demand systems (MODS) promise a transformation towards a more sustainable mobility by offering a flexible public transport as an alternative to private motorized transport. As new MODS flourish and spread quickly, it is important to understand how they affect individual travel patterns and transportation systems. The service concept of MODS is to a large extent very different from conventional scheduled transport. As an example, the adaptability of routes, times and sudden divergence from planned routes, to pick-up and drop-off passengers, are characteristics inherent of MODS that are in contrast to the service quality aspect of reliability of conventional public transport. Scientific literature gives insufficient information on the issue of how users perceive and assess these new services. From a scientific perspective, the novelty of MODS requires the adaption of established behavioural models and theories to study the flexibility of the system. The aim of this dissertation is to contribute to the understanding of the users’ requirements, as well as drivers and barriers for using MODS. This dissertation aims to fill the research gap that opens up with regard to users’ perception and assessment of MODS, especially their flexible service concept. This dissertation thereby aims to contribute to the development of theories based on empirical studies. This dissertation comprises four empirical studies to investigate the factors that affect the perception and assessment of MODS. In Study 1, a choice modelling approach based on a discrete choice experiment was used to identify which service characteristics affect travellers’ appraisal of MODS. Study 2 builds upon Study 1 by using the results of the preference modelling for imparting the service concept of MODS and the service characteristics to the users. For this purpose, the serious game B.u.S. was developed and used to improve players’ knowledge, attitude and willingness to use MODS. The effectiveness of the serious game to impart knowledge about the service concept of MODS and to raise awareness about the usefulness of the service was assessed in an evaluation study. Study 3 focused on the impact of a specific service characteristic, the ridesharing concept on travellers’ willingness to use MODS. The purpose of Study 3 was to examine the effects of a flexible travel time and a variable detour factor as the specific service characteristics of MODS on the willingness to share rides in autonomous MODS. Study 4 complemented the findings of Study 3 by a sociopsychological perspective on the ridesharing concept in autonomous MODS. In more detail, Study 4 investigated the effects of information provision about fellow travellers’ characteristics, such as name or gender, on individuals’ compensation demands for sharing rides. Altogether, the four independent, yet closely related studies of the dissertation shed light on the user’s perception of MODS by using and developing theories and models of behavioural science based on flexible MODS. The results of each of the four studies will be analysed jointly to understand the potential user requirements on MODS and thereby expand the state of research. Looking at the results of each study separately, Study 1 revealed the importance of the six service attributes of travelling time, walking distance, information provision, time of booking, shift of departure time, and fare on the respondents’ appraisal of the service concept. The calculation of the willingness to pay gave an indication of the respondents’ wish for an improvement in the quality of the service offered, for example a shorter walking distance to the pick-up point. The evaluation study of the serious game in Study 2 found clear indications of beneficial effects of the serious game on individuals’ conceptual comprehension and understanding of MODS. Study 3 verified and expanded the findings of Study 1 by showing that the willingness to share rides in autonomous MODS depends on specific characteristics of each trip (travel time and detour factor) as well as personal characteristics (age, gender and income). Study 4 supplemented the findings of Study 3 by revealing a beneficial effect of detailed information about fellow travellers on traveller’s willingness to share rides in autonomous MODS. Accordingly, full profile information involving a picture, the name and a rating of the fellow traveller was found to reduce the compensation demands for sharing rides. The overall goal of this dissertation is to start filling the gap in the academic literature concerning the perception and appraisal of MODS and users’ willingness to adopt them and thereby to complement behavioural theories. Based on the findings of the four studies, a research model to approach individual’s assessment of the flexibility of public transport systems is derived. This model adds to existing models such as the Theory of Planned Behaviour (Ajzen, 1991) and the Technology Acceptance Model (Davis, 1985) to include understanding of the flexibility dimension of MODS. Based on the findings of the four studies, implications for the user-centred research on flexible mobility are derived in the form of hypotheses that can guide further research

ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI NIAT PERILAKU MASYARAKAT UNTUK MENGGUNAKAN MOBILE BANKING DI MASA PANDEMI COVID-19

NABILLAH HASNA. Analisis Faktor-Faktor yang Mempengaruhi Niat Perilaku Masyarakat untuk Menggunakan Mobile Banking di Masa Pandemi Covid-19. Skripsi. Jakarta. Program Studi Pendidikan Bisnis. Fakultas Ekonomi. Universitas Negeri Jakarta. 2023. Penelitian ini bertujuan untuk menguji pengaruh social influence, perceived ease of use, attitude, perceived usefulness terhadap intention to use mobile banking dan menguji pengaruh perceived ease of use dan perceived usefulness terhadap attitude masyarakat DKI Jakarta selama pandemi covid-19. Sampel yang digunakan dalam penelitian ini adalah masyarakat yang telah berpenghasilan dan tinggal di DKI Jakarta yang memiliki rekening bank. Teknik yang digunakan dalam penelitian ini adalah non-probability sampling dengan teknik pengambilan sampel yang digunakan adalah teknik convenience sampling. Penelitian ini telah melibatkan 204 responden. Survei dilakukan dalam bentuk pertanyaan dan pilihan jawaban dengan skala Likert satu sampai dengan lima. Pengolahan data dalam penelitian ini menggunakan aplikasi SPSS versi 25 untuk menguji validitas dan reliabilitas. Analisis data dan hipotesis menggunakan aplikasi AMOS versi 26. Hasil pernelitian: 1) Social influence dapat mempengaruhi intention to use mobile banking selama pandemi covid-19 secara positif dan signifikan. 2) Perceived ease of use dapat mempengaruhi intention to use mobile banking selama pandemi covid- 19 secara positif dan signifikan. 3) Attitude dapat mempengaruhi intention to use mobile banking selama pandemi covid-19 secara positif dan signifikan. 4) Perceived usefulness tidak dapat mempengaruhi intention to use mobile banking selama pandemi covid-19 secara negatif dan signifikan. 5) Perceived ease of use dapat mempengaruhi attitude secara positif dan signifikan. 6) Perceived usefulness dapat mempengaruhi attitude secara positif dan signifikan. Kata Kunci: Social Influence, Perceived Ease of Use, Perceived Usefulness, Attitude, Intention to Use Mobile Banking, TAM, Covid-1

Human Practice. Digital Ecologies. Our Future. : 14. Internationale Tagung Wirtschaftsinformatik (WI 2019) : Tagungsband

Erschienen bei: universi - Universitätsverlag Siegen. - ISBN: 978-3-96182-063-4Aus dem Inhalt: Track 1: Produktion & Cyber-Physische Systeme Requirements and a Meta Model for Exchanging Additive Manufacturing Capacities Service Systems, Smart Service Systems and Cyber- Physical Systems—What’s the difference? Towards a Unified Terminology Developing an Industrial IoT Platform – Trade-off between Horizontal and Vertical Approaches Machine Learning und Complex Event Processing: Effiziente Echtzeitauswertung am Beispiel Smart Factory Sensor retrofit for a coffee machine as condition monitoring and predictive maintenance use case Stakeholder-Analyse zum Einsatz IIoT-basierter Frischeinformationen in der Lebensmittelindustrie Towards a Framework for Predictive Maintenance Strategies in Mechanical Engineering - A Method-Oriented Literature Analysis Development of a matching platform for the requirement-oriented selection of cyber physical systems for SMEs Track 2: Logistic Analytics An Empirical Study of Customers’ Behavioral Intention to Use Ridepooling Services – An Extension of the Technology Acceptance Model Modeling Delay Propagation and Transmission in Railway Networks What is the impact of company specific adjustments on the acceptance and diffusion of logistic standards? Robust Route Planning in Intermodal Urban Traffic Track 3: Unternehmensmodellierung & Informationssystemgestaltung (Enterprise Modelling & Information Systems Design) Work System Modeling Method with Different Levels of Specificity and Rigor for Different Stakeholder Purposes Resolving Inconsistencies in Declarative Process Models based on Culpability Measurement Strategic Analysis in the Realm of Enterprise Modeling – On the Example of Blockchain-Based Initiatives for the Electricity Sector Zwischenbetriebliche Integration in der Möbelbranche: Konfigurationen und Einflussfaktoren Novices’ Quality Perceptions and the Acceptance of Process Modeling Grammars Entwicklung einer Definition für Social Business Objects (SBO) zur Modellierung von Unternehmensinformationen Designing a Reference Model for Digital Product Configurators Terminology for Evolving Design Artifacts Business Role-Object Specification: A Language for Behavior-aware Structural Modeling of Business Objects Generating Smart Glasses-based Information Systems with BPMN4SGA: A BPMN Extension for Smart Glasses Applications Using Blockchain in Peer-to-Peer Carsharing to Build Trust in the Sharing Economy Testing in Big Data: An Architecture Pattern for a Development Environment for Innovative, Integrated and Robust Applications Track 4: Lern- und Wissensmanagement (e-Learning and Knowledge Management) eGovernment Competences revisited – A Literature Review on necessary Competences in a Digitalized Public Sector Say Hello to Your New Automated Tutor – A Structured Literature Review on Pedagogical Conversational Agents Teaching the Digital Transformation of Business Processes: Design of a Simulation Game for Information Systems Education Conceptualizing Immersion for Individual Learning in Virtual Reality Designing a Flipped Classroom Course – a Process Model The Influence of Risk-Taking on Knowledge Exchange and Combination Gamified Feedback durch Avatare im Mobile Learning Alexa, Can You Help Me Solve That Problem? - Understanding the Value of Smart Personal Assistants as Tutors for Complex Problem Tasks Track 5: Data Science & Business Analytics Matching with Bundle Preferences: Tradeoff between Fairness and Truthfulness Applied image recognition: guidelines for using deep learning models in practice Yield Prognosis for the Agrarian Management of Vineyards using Deep Learning for Object Counting Reading Between the Lines of Qualitative Data – How to Detect Hidden Structure Based on Codes Online Auctions with Dual-Threshold Algorithms: An Experimental Study and Practical Evaluation Design Features of Non-Financial Reward Programs for Online Reviews: Evaluation based on Google Maps Data Topic Embeddings – A New Approach to Classify Very Short Documents Based on Predefined Topics Leveraging Unstructured Image Data for Product Quality Improvement Decision Support for Real Estate Investors: Improving Real Estate Valuation with 3D City Models and Points of Interest Knowledge Discovery from CVs: A Topic Modeling Procedure Online Product Descriptions – Boost for your Sales? Entscheidungsunterstützung durch historienbasierte Dienstreihenfolgeplanung mit Pattern A Semi-Automated Approach for Generating Online Review Templates Machine Learning goes Measure Management: Leveraging Anomaly Detection and Parts Search to Improve Product-Cost Optimization Bedeutung von Predictive Analytics für den theoretischen Erkenntnisgewinn in der IS-Forschung Track 6: Digitale Transformation und Dienstleistungen Heuristic Theorizing in Software Development: Deriving Design Principles for Smart Glasses-based Systems Mirroring E-service for Brick and Mortar Retail: An Assessment and Survey Taxonomy of Digital Platforms: A Platform Architecture Perspective Value of Star Players in the Digital Age Local Shopping Platforms – Harnessing Locational Advantages for the Digital Transformation of Local Retail Outlets: A Content Analysis A Socio-Technical Approach to Manage Analytics-as-a-Service – Results of an Action Design Research Project Characterizing Approaches to Digital Transformation: Development of a Taxonomy of Digital Units Expectations vs. Reality – Benefits of Smart Services in the Field of Tension between Industry and Science Innovation Networks and Digital Innovation: How Organizations Use Innovation Networks in a Digitized Environment Characterising Social Reading Platforms— A Taxonomy-Based Approach to Structure the Field Less Complex than Expected – What Really Drives IT Consulting Value Modularity Canvas – A Framework for Visualizing Potentials of Service Modularity Towards a Conceptualization of Capabilities for Innovating Business Models in the Industrial Internet of Things A Taxonomy of Barriers to Digital Transformation Ambidexterity in Service Innovation Research: A Systematic Literature Review Design and success factors of an online solution for cross-pillar pension information Track 7: IT-Management und -Strategie A Frugal Support Structure for New Software Implementations in SMEs How to Structure a Company-wide Adoption of Big Data Analytics The Changing Roles of Innovation Actors and Organizational Antecedents in the Digital Age Bewertung des Kundennutzens von Chatbots für den Einsatz im Servicedesk Understanding the Benefits of Agile Software Development in Regulated Environments Are Employees Following the Rules? On the Effectiveness of IT Consumerization Policies Agile and Attached: The Impact of Agile Practices on Agile Team Members’ Affective Organisational Commitment The Complexity Trap – Limits of IT Flexibility for Supporting Organizational Agility in Decentralized Organizations Platform Openness: A Systematic Literature Review and Avenues for Future Research Competence, Fashion and the Case of Blockchain The Digital Platform Otto.de: A Case Study of Growth, Complexity, and Generativity Track 8: eHealth & alternde Gesellschaft Security and Privacy of Personal Health Records in Cloud Computing Environments – An Experimental Exploration of the Impact of Storage Solutions and Data Breaches Patientenintegration durch Pfadsysteme Digitalisierung in der Stressprävention – eine qualitative Interviewstudie zu Nutzenpotenzialen User Dynamics in Mental Health Forums – A Sentiment Analysis Perspective Intent and the Use of Wearables in the Workplace – A Model Development Understanding Patient Pathways in the Context of Integrated Health Care Services - Implications from a Scoping Review Understanding the Habitual Use of Wearable Activity Trackers On the Fit in Fitness Apps: Studying the Interaction of Motivational Affordances and Users’ Goal Orientations in Affecting the Benefits Gained Gamification in Health Behavior Change Support Systems - A Synthesis of Unintended Side Effects Investigating the Influence of Information Incongruity on Trust-Relations within Trilateral Healthcare Settings Track 9: Krisen- und Kontinuitätsmanagement Potentiale von IKT beim Ausfall kritischer Infrastrukturen: Erwartungen, Informationsgewinnung und Mediennutzung der Zivilbevölkerung in Deutschland Fake News Perception in Germany: A Representative Study of People’s Attitudes and Approaches to Counteract Disinformation Analyzing the Potential of Graphical Building Information for Fire Emergency Responses: Findings from a Controlled Experiment Track 10: Human-Computer Interaction Towards a Taxonomy of Platforms for Conversational Agent Design Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis Self-Tracking and Gamification: Analyzing the Interplay of Motivations, Usage and Motivation Fulfillment Erfolgsfaktoren von Augmented-Reality-Applikationen: Analyse von Nutzerrezensionen mit dem Review-Mining-Verfahren Designing Dynamic Decision Support for Electronic Requirements Negotiations Who is Stressed by Using ICTs? A Qualitative Comparison Analysis with the Big Five Personality Traits to Understand Technostress Walking the Middle Path: How Medium Trade-Off Exposure Leads to Higher Consumer Satisfaction in Recommender Agents Theory-Based Affordances of Utilitarian, Hedonic and Dual-Purposed Technologies: A Literature Review Eliciting Customer Preferences for Shopping Companion Apps: A Service Quality Approach The Role of Early User Participation in Discovering Software – A Case Study from the Context of Smart Glasses The Fluidity of the Self-Concept as a Framework to Explain the Motivation to Play Video Games Heart over Heels? An Empirical Analysis of the Relationship between Emotions and Review Helpfulness for Experience and Credence Goods Track 11: Information Security and Information Privacy Unfolding Concerns about Augmented Reality Technologies: A Qualitative Analysis of User Perceptions To (Psychologically) Own Data is to Protect Data: How Psychological Ownership Determines Protective Behavior in a Work and Private Context Understanding Data Protection Regulations from a Data Management Perspective: A Capability-Based Approach to EU-GDPR On the Difficulties of Incentivizing Online Privacy through Transparency: A Qualitative Survey of the German Health Insurance Market What is Your Selfie Worth? A Field Study on Individuals’ Valuation of Personal Data Justification of Mass Surveillance: A Quantitative Study An Exploratory Study of Risk Perception for Data Disclosure to a Network of Firms Track 12: Umweltinformatik und nachhaltiges Wirtschaften Kommunikationsfäden im Nadelöhr – Fachliche Prozessmodellierung der Nachhaltigkeitskommunikation am Kapitalmarkt Potentiale und Herausforderungen der Materialflusskostenrechnung Computing Incentives for User-Based Relocation in Carsharing Sustainability’s Coming Home: Preliminary Design Principles for the Sustainable Smart District Substitution of hazardous chemical substances using Deep Learning and t-SNE A Hierarchy of DSMLs in Support of Product Life-Cycle Assessment A Survey of Smart Energy Services for Private Households Door-to-Door Mobility Integrators as Keystone Organizations of Smart Ecosystems: Resources and Value Co-Creation – A Literature Review Ein Entscheidungsunterstützungssystem zur ökonomischen Bewertung von Mieterstrom auf Basis der Clusteranalyse Discovering Blockchain for Sustainable Product-Service Systems to enhance the Circular Economy Digitale Rückverfolgbarkeit von Lebensmitteln: Eine verbraucherinformatische Studie Umweltbewusstsein durch audiovisuelles Content Marketing? Eine experimentelle Untersuchung zur Konsumentenbewertung nachhaltiger Smartphones Towards Predictive Energy Management in Information Systems: A Research Proposal A Web Browser-Based Application for Processing and Analyzing Material Flow Models using the MFCA Methodology Track 13: Digital Work - Social, mobile, smart On Conversational Agents in Information Systems Research: Analyzing the Past to Guide Future Work The Potential of Augmented Reality for Improving Occupational First Aid Prevent a Vicious Circle! The Role of Organizational IT-Capability in Attracting IT-affine Applicants Good, Bad, or Both? Conceptualization and Measurement of Ambivalent User Attitudes Towards AI A Case Study on Cross-Hierarchical Communication in Digital Work Environments ‘Show Me Your People Skills’ - Employing CEO Branding for Corporate Reputation Management in Social Media A Multiorganisational Study of the Drivers and Barriers of Enterprise Collaboration Systems-Enabled Change The More the Merrier? The Effect of Size of Core Team Subgroups on Success of Open Source Projects The Impact of Anthropomorphic and Functional Chatbot Design Features in Enterprise Collaboration Systems on User Acceptance Digital Feedback for Digital Work? Affordances and Constraints of a Feedback App at InsurCorp The Effect of Marker-less Augmented Reality on Task and Learning Performance Antecedents for Cyberloafing – A Literature Review Internal Crowd Work as a Source of Empowerment - An Empirical Analysis of the Perception of Employees in a Crowdtesting Project Track 14: Geschäftsmodelle und digitales Unternehmertum Dividing the ICO Jungle: Extracting and Evaluating Design Archetypes Capturing Value from Data: Exploring Factors Influencing Revenue Model Design for Data-Driven Services Understanding the Role of Data for Innovating Business Models: A System Dynamics Perspective Business Model Innovation and Stakeholder: Exploring Mechanisms and Outcomes of Value Creation and Destruction Business Models for Internet of Things Platforms: Empirical Development of a Taxonomy and Archetypes Revitalizing established Industrial Companies: State of the Art and Success Principles of Digital Corporate Incubators When 1+1 is Greater than 2: Concurrence of Additional Digital and Established Business Models within Companies Special Track 1: Student Track Investigating Personalized Price Discrimination of Textile-, Electronics- and General Stores in German Online Retail From Facets to a Universal Definition – An Analysis of IoT Usage in Retail Is the Technostress Creators Inventory Still an Up-To-Date Measurement Instrument? Results of a Large-Scale Interview Study Application of Media Synchronicity Theory to Creative Tasks in Virtual Teams Using the Example of Design Thinking TrustyTweet: An Indicator-based Browser-Plugin to Assist Users in Dealing with Fake News on Twitter Application of Process Mining Techniques to Support Maintenance-Related Objectives How Voice Can Change Customer Satisfaction: A Comparative Analysis between E-Commerce and Voice Commerce Business Process Compliance and Blockchain: How Does the Ethereum Blockchain Address Challenges of Business Process Compliance? Improving Business Model Configuration through a Question-based Approach The Influence of Situational Factors and Gamification on Intrinsic Motivation and Learning Evaluation von ITSM-Tools für Integration und Management von Cloud-Diensten am Beispiel von ServiceNow How Software Promotes the Integration of Sustainability in Business Process Management Criteria Catalog for Industrial IoT Platforms from the Perspective of the Machine Tool Industry Special Track 3: Demos & Prototyping Privacy-friendly User Location Tracking with Smart Devices: The BeaT Prototype Application-oriented robotics in nursing homes Augmented Reality for Set-up Processe Mixed Reality for supporting Remote-Meetings Gamification zur Motivationssteigerung von Werkern bei der Betriebsdatenerfassung Automatically Extracting and Analyzing Customer Needs from Twitter: A “Needmining” Prototype GaNEsHA: Opportunities for Sustainable Transportation in Smart Cities TUCANA: A platform for using local processing power of edge devices for building data-driven services Demonstrator zur Beschreibung und Visualisierung einer kritischen Infrastruktur Entwicklung einer alltagsnahen persuasiven App zur Bewegungsmotivation für ältere Nutzerinnen und Nutzer A browser-based modeling tool for studying the learning of conceptual modeling based on a multi-modal data collection approach Exergames & Dementia: An interactive System for People with Dementia and their Care-Network Workshops Workshop Ethics and Morality in Business Informatics (Workshop Ethik und Moral in der Wirtschaftsinformatik – EMoWI’19) Model-Based Compliance in Information Systems - Foundations, Case Description and Data Set of the MobIS-Challenge for Students and Doctoral Candidates Report of the Workshop on Concepts and Methods of Identifying Digital Potentials in Information Management Control of Systemic Risks in Global Networks - A Grand Challenge to Information Systems Research Die Mitarbeiter von morgen - Kompetenzen künftiger Mitarbeiter im Bereich Business Analytics Digitaler Konsum: Herausforderungen und Chancen der Verbraucherinformati