Measuring Satisfaction and Behavioral Intention of Students in Art Majors on the Use of Graduation Management System in China

Purpose: This research determines to measure factors impacting the satisfaction and behavioral intention of students in art majors who graduated in 2020 using the graduation management system in China. The conceptual framework was developed based on perceived ease of use, perceived usefulness, system quality, trust, attitude, satisfaction, and behavioral intention. Research design, data, and methodology: The study applied the quantitative method and collected the data (n=500) using judgmental, stratified random, and convenience sampling. The questionnaire was used as a tool to collect the data. Before the data collection, The Item-Objective Congruence (IOC) and pilot test (n=50) of Cronbach’s Alpha were approved. The data were analyzed with confirmatory factor analysis and structural equation modeling. Results: All hypotheses are supported. Perceived ease of use has a significant impact on perceived usefulness and satisfaction. Perceived usefulness strongly impacts satisfaction, followed by behavioral intention. System quality significantly impacts satisfaction. In addition, behavioral intention is significantly impacted by trust, attitude, and satisfaction. Conclusion: This study provides the necessary knowledge and reliable results for universities and system developers to improve and upgrade the graduation management system. Therefore, students’ behavioral intention and satisfaction can be valid indicators to enhance the performance of the graduation management system

The Investigation on Satisfaction and Behavioral Intention to Use Graduation Management System: A Case of Chinese Art Students

Purpose: This study assesses factors impacting the satisfaction and behavioral intention of students in art majors who graduated in 2022 and have been experiencing the use of the graduation management system in China. The conceptual framework was based on perceived ease of use, usefulness, system quality, trust, attitude, satisfaction, and behavioral intention. Research design, data, and methodology: The target population is 500 participants, applying the quantitative approach to distribute the questionnaire. The sampling techniques are judgmental, stratified random, and convenience sampling. Before the data collection, the Item-Objective Congruence (IOC) and pilot test (n=50) of Cronbach’s Alpha were confirmed. The data analysis was implanted by confirmatory factor analysis to evaluate factor loadings, validities, and reliabilities. Furthermore, structural equation modeling was used to test a significant relationship and hypotheses. Results: All hypotheses are supported. Perceived ease of use has a significant impact on perceived usefulness and satisfaction. Perceived usefulness strongly impacts satisfaction, followed by behavioral intention. System quality significantly impacts satisfaction. In addition, behavioral intention is significantly impacted by trust, attitude, and satisfaction. Conclusion: The use of graduation management systems in colleges and universities in China provided a more effective development theory and foundation for the system developers to improve and upgrade the graduation management system

Mobile Information Systems: An Empirical Analysis of the Determinants of Mobile Commerce Acceptance in Jordan

Although mobile commerce have been used and widely researched in developed nations, there is a low usage in the Arab world. Also, there is a limited empirical research on mobile commerce in Jordan despite the high penetration of mobile phone subscribers in 2009. Among the aims of this quantitative research is to empirically investigate the determinants of mobile commerce adoption in a collectivist culture such as Jordan where social norms are valued and individual actions are influenced greatly by important reference groups. The Technology Acceptance Model (TAM) is extended to include four factors (facilitating conditions, cost, personal innovativeness in IT (PIIT) and subjective norms). Furthermore, in order to understand subjective norms in collectivist culture; subjective norms were decomposed into different levels (personal and societal injunctive and descriptive norms). The research framework consists of twelve latent variables (seven exogenous and five endogenous). Using self-administered survey, 40 items with 7-point Likert scale is used to collect data. Out of the 500 samples, 448 responses (89.6 % response rate) were collected; eventually 401 responses were usable. Structural Equation Modeling is applied to analyze the data. The findings of this study revealed that facilitating conditions, cost, PIIT, attitude and perceived usefulness are significant determinants of behavioral intention in Jordan. In addition, subjective norms, facilitating conditions, cost and perceived ease of use are significant antecedents of attitude which in turn influencing behavioral intention. Moreover, the empirical evidence indicated that personal injunctive norm, personal descriptive norm and societal injunctive norm are indeed antecedents of subjective norms. It can be concluded that extended TAM successfully enriched the model and increased the exploratory power to 53% in explaining behavioral intention variance

Integrating Mobile Technology Quality Service, Trust and Cultural Factors Into Technology Acceptance of Mobile Learning: A Case of the Jordan Higher Education Institution

The success of mobile learning system in higher education depends a lot on the students‟ acceptance of the technology. From an early investigation, students at Jordanian higher educational institutions however are still unwilling to use mobile learning applications and services. The students‟ acceptance should be a key concern for the management of a university in considering the implementation of mobile learning system. The objective of this study is to identify the factors that influence the acceptance of mobile learning system based on the Technology Acceptance Model (TAM). A total of 500 questionnaires were distributed to five universities in Jordan, out of which 398 question-naires were returned, representing 79% response rate. Statistical techniques including bivariate correlation analyses, multiple linear and stepwise regression analyses, T-tests, and One-Way ANOVA were used. The results showed three core determinants: Culture, Trust, and Technology Service Quality as significantly influenced Perceived Usefulness and Perceived Ease of Use. Perceived Usefulness and Perceived Ease of Use moreover have significantly determined Attitude, while Perceived Usefulness and Attitude, have significantly determined users‟ Behavioral Intention. Among the five variables of culture, the study found Power Distance to be the most contributive variable, and Trust in University as the most contributive variable under the Trust factor. Meanwhile, the most contributive variable in Technology Service Quality factor is Accessibility. For the Demographic factors, the study proved that gender, mobile learning experience, and mobile internet experience have significantly influenced students‟ acceptance. Based on the results obtained, the study proposes a model of mobile learning acceptance based on TAM. A comprehensive understanding of this model will assist decision makers to enhance the acceptance of the mobile learning system among students in Jordanian higher educational institutions in the future

An extended information system success model for mobile learning usage in Saudi Arabia universities

The emergence of 4G networks allows m-learning to be attractive for educational systems. Mobile devices have the potential to enhance accessibility and efficiency distribution of educational materials and information. Developing countries, especially in the Middle East, lag behind as they face difficulties in the adoption and use of m-learning. Previous researches stated that the studies in the success of m-learning are still insufficient in developing countries, particularly in Saudi Arabia where the number of students involved in m-learning also constitutes low percentages. Nine factors that influence the success of m-learning are incorporated and evaluated into a research model. A quantitative approach was used, where questionnaires were sent to three universities in KSA. The contributing factors and the relationships between them were evaluated using a Structural Equation Modelling technique. The research revealed that information quality, user satisfaction (US), trust in technology, attitude, organisation support, trust in organisation, and the net benefits of m-learning positively influence m-learning usage. In addition, the results confirmed that user satisfaction is positively affected by system quality (SEQ), service quality (SQ), and net benefits (NB) of using (U) the system. The results also showed that there is a significant relationship between NB and US for m-learning technology. This study extends the previous research by providing a conceptual model for the successful execution of m-learning services in universities. This mediating effect of US explains the impact of independent variables (IQ, SEQ, SQ) on U. It also examined the mediating effect of U in explaining the influence of US on the NB using m-learning services. The findings of this study are valuable as input for the Ministry of Higher Education and practitioners concerned with successful m-learning services. This study constructed a new model to enhance the mobile learning usage among students in universities

The Impact of Information and Communication Technology on Company Income Tax Collection in Nigeria

The Nigerian economy is heavily dependent on oil as 80% of its revenue currently comes from this sector. However, tax revenue has never played a strong role in the country's management of fiscal policy and this is an issue of fundamental importance for development. Tax revenue is a predictable and sustainable source of income particularly given the high number of corporations operating in the country, some of which are multinational. Company Income Tax (CIT) can be a good source of government revenue, while also promoting economic growth, investment and the creation of job opportunities. Nigeria, like many developing countries, lacks an efficient tax collection system leaving a high proportion of company income tax uncollected as a result of avoidable leakages and corruption. The efficiency and effectiveness of company income tax collection depend on the medium of collection, and could be enhanced using Information and Communications Technology (ICT) as a driver, as is currently the case in developed countries. Within the context of ICT integration in the public sector (e-government), this thesis identifies the impact of ICT on the collection of company income tax in Nigeria. Using the Technology Acceptance Model and the Theory of Planned Behaviour as the study’s underpinning frameworks, this research adopted a mixed method approach and collected data through 230 returned questionnairesand 4 in-depth semi-structured interviews. The data was entered and analysed in the Statistical Package for Social Scientists (SPSS) programme (version 21) using non-linear Regression (correlation) for Propositions 1- 4 and multinomial regression for proposition 5. The study found that the level of effectiveness of revenue collection realized increased as a result of use of ICT in company income tax collection. This is due to the elimination of leakages and human error, and protection of revenue by transferring all payments to the Central Bank of Nigeria. The study also found that company income tax revenue increased in 2007 from N332billion to N846.6billion in 2012, and that the Federal Inland Revenue Service surpassed its 2014 target by N400 billion or 9.32 per cent, generating about N4.69 trillion. Of this, N1.18 trillion was collected from company income tax in 2014, compared to the N1.03trillion in 2013, based on a quarterly revenue report released in Abuja and reported by Customs Today on 31 January 2015. It found that the use of ICT in CIT collection has improved transparency; taxpayers pay into the designated banks online and obtain a receipt immediately. The Federal Inland Revenue Service’s software monitors the entire process and traces payments to ensure accuracy; the banks then transfer the money to the Central Bank of Nigeria. The e-tax payment system was found to give the federal government a real time, almost minute by minute, report on taxes paid by taxpayers and receipted by the Federal Inland Revenue Service. The findings revealed that ICT also has the potential to improve interactions between the tax authority and taxpayers, fostering transparency and accountability in the administration of company income tax collections. This study also found that information disseminates from the tax authority to company income taxpayers through radio and websites, publication and information requests submitted by the taxpayers and queries answered by tax officials. The results obtained indicated that using ICT facilitates the CIT collection process and predicted potential contribution to the effectiveness and efficiency in CIT collection in terms of the skills, opportunities and resources required. This study has contributed to the limited body of work in this area and employed an extended version of the much studied Technology Acceptance Model (TAM) in order to produce insights into the impact of ICT on company income tax collection in Nigeria. The study model postulates that the adoption of ICT in CIT collection is determined by perceived usefulness and perceived ease of use, attitude, intention to use and accessibility in terms of affordability and infrastructure. There are obvious restrictions of time and inadequate funds as with other doctoral research works. This study was limited to the impact of ICT on company income tax collection, but other directions for future research are the impact of ICT on collection of other taxes such as petroleum profit tax collection in Nigeria

Rôle des croyances et des attentes dans l'acceptabilité des applications mobiles d'information voyageur

This thesis addresses the problem of information systems (IS) adoption, starting from the problem posed by the deficit in use of traveler information mobile applications, yet applications designed to help solve problems related to transport in modern societies. It attempts to answer the question of which factors may improve IS use in their potential audience. Given the supremacy of the system-centered approach giving priority to technological factor in identifying the determinants of IS use, this work defends the view that a psychosocial approach is better able to elicit the processes by which individuals come to use these systems. In this context, the first axis of this research examines the role of beliefs in adoption. The results obtained under this axis show that beliefs-based models predict quite well intention to use IS taken as an indicator of adoption. But they also show the limitations of these models in predicting initial use intention, at the acceptability stage, a strategic pre-adoptive stage when the threshold of the first experience of use is not yet crossed (study 1). This raises the need to go beyond beliefs to better understand the determinants of initial use intention. To this end, the second axis of this research questions the role of expectations in adoption. The results obtained under this axis show that expectations are powerful predictors of pre-adoptive beliefs, and, beyond, direct predictors of initial use intention (studies 2 and 3). These results are of great theoretical and empirical significance. They show that expectations are directly involved in the explanation of initial use intention at the pre-adoptive stage, when these have always been considered as operating only in the post-adoptive stage where their disconfirmation/confirmation after a first experience of use determines the degree of satisfaction and continued use intention. Overall, this thesis brings new light on how beliefs and expectations come into play along the adoption process, and weigh fully on decisions related to IS use.Cette thèse aborde la problématique de l’adoption des systèmes d’information (SI), partant du problème posé par le déficit d’utilisation des applications mobiles d’information voyageur, applications pourtant conçues pour aider à résoudre les difficultés liées aux transports dans les sociétés modernes. Elle tente de répondre à la question de savoir quels facteurs peuvent favoriser l’utilisation des SI par leur public potentiel. Face à la suprématie de l’approche centrée ‘système’, donnant priorité au facteur technologique dans l’identification des déterminants de l’utilisation des SI, ce travail défend le point de vue selon lequel une approche psychosociale est mieux à même de mettre à jour les processus par lesquels les individus en viennent à utiliser ces systèmes. Dans ce cadre, le premier axe de cette recherche interroge le rôle des croyances dans l’adoption. Les résultats obtenus sous cet axe montrent que les modèles basés sur les croyances prédisent assez bien l’intention d’utilisation des SI prise comme indicateur d’adoption. Mais, ils montrent aussi les limites de ces modèles dans la prédiction de l’intention d’utilisation initiale, à l’étape de l’acceptabilité, une étape pré-adoptive stratégique où le seuil de la première expérience d’utilisation n’est pas encore franchi (étude 1). Cela pose la nécessité d’aller au-delà des croyances pour mieux cerner les déterminants de l’intention d’utilisation initiale. A cet effet, le second axe de cette recherche interroge le rôle des attentes dans l’adoption. Les résultats obtenus sous cet axe montrent que les attentes sont des prédicteurs performants des croyances pré-adoptives, et, au-delà, des prédicteurs directs de l’intention d’utilisation initiale (études 2 et 3). Ces résultats sont d’une grande portée théorique et empirique. Ils montrent que les attentes entrent en jeu directement dans l’explication de l’intention d’utilisation initiale, à l’étape pré-adoptive, quand celles-ci ont toujours été considérées comme opérantes uniquement à l’étape post-adoptive où leur infirmation/confirmation à l’issue d’une première expérience d’utilisation détermine le degré de satisfaction et l’intention de continuer l’utilisation. Au total, cette thèse amène un éclairage nouveau sur la façon dont les croyances et les attentes se mettent en scène le long du processus d’adoption, et pèsent de tout leur poids sur les décisions relatives à l’utilisation des SI

Rôle des croyances et des attentes dans l'acceptabilité des applications mobiles d'information voyageur

This thesis addresses the problem of information systems (IS) adoption, starting from the problem posed by the deficit in use of traveler information mobile applications, yet applications designed to help solve problems related to transport in modern societies. It attempts to answer the question of which factors may improve IS use in their potential audience. Given the supremacy of the system-centered approach giving priority to technological factor in identifying the determinants of IS use, this work defends the view that a psychosocial approach is better able to elicit the processes by which individuals come to use these systems. In this context, the first axis of this research examines the role of beliefs in adoption. The results obtained under this axis show that beliefs-based models predict quite well intention to use IS taken as an indicator of adoption. But they also show the limitations of these models in predicting initial use intention, at the acceptability stage, a strategic pre-adoptive stage when the threshold of the first experience of use is not yet crossed (study 1). This raises the need to go beyond beliefs to better understand the determinants of initial use intention. To this end, the second axis of this research questions the role of expectations in adoption. The results obtained under this axis show that expectations are powerful predictors of pre-adoptive beliefs, and, beyond, direct predictors of initial use intention (studies 2 and 3). These results are of great theoretical and empirical significance. They show that expectations are directly involved in the explanation of initial use intention at the pre-adoptive stage, when these have always been considered as operating only in the post-adoptive stage where their disconfirmation/confirmation after a first experience of use determines the degree of satisfaction and continued use intention. Overall, this thesis brings new light on how beliefs and expectations come into play along the adoption process, and weigh fully on decisions related to IS use.Cette thèse aborde la problématique de l’adoption des systèmes d’information (SI), partant du problème posé par le déficit d’utilisation des applications mobiles d’information voyageur, applications pourtant conçues pour aider à résoudre les difficultés liées aux transports dans les sociétés modernes. Elle tente de répondre à la question de savoir quels facteurs peuvent favoriser l’utilisation des SI par leur public potentiel. Face à la suprématie de l’approche centrée ‘système’, donnant priorité au facteur technologique dans l’identification des déterminants de l’utilisation des SI, ce travail défend le point de vue selon lequel une approche psychosociale est mieux à même de mettre à jour les processus par lesquels les individus en viennent à utiliser ces systèmes. Dans ce cadre, le premier axe de cette recherche interroge le rôle des croyances dans l’adoption. Les résultats obtenus sous cet axe montrent que les modèles basés sur les croyances prédisent assez bien l’intention d’utilisation des SI prise comme indicateur d’adoption. Mais, ils montrent aussi les limites de ces modèles dans la prédiction de l’intention d’utilisation initiale, à l’étape de l’acceptabilité, une étape pré-adoptive stratégique où le seuil de la première expérience d’utilisation n’est pas encore franchi (étude 1). Cela pose la nécessité d’aller au-delà des croyances pour mieux cerner les déterminants de l’intention d’utilisation initiale. A cet effet, le second axe de cette recherche interroge le rôle des attentes dans l’adoption. Les résultats obtenus sous cet axe montrent que les attentes sont des prédicteurs performants des croyances pré-adoptives, et, au-delà, des prédicteurs directs de l’intention d’utilisation initiale (études 2 et 3). Ces résultats sont d’une grande portée théorique et empirique. Ils montrent que les attentes entrent en jeu directement dans l’explication de l’intention d’utilisation initiale, à l’étape pré-adoptive, quand celles-ci ont toujours été considérées comme opérantes uniquement à l’étape post-adoptive où leur infirmation/confirmation à l’issue d’une première expérience d’utilisation détermine le degré de satisfaction et l’intention de continuer l’utilisation. Au total, cette thèse amène un éclairage nouveau sur la façon dont les croyances et les attentes se mettent en scène le long du processus d’adoption, et pèsent de tout leur poids sur les décisions relatives à l’utilisation des SI