Using technology in service delivery to families, children and young people

This paper provides an overview of how the innovative use of technology can add value to service delivery in organisations working with families, children and young people.Key messages:Most Australians have access to the Internet and use mobile devices to connect from anywhere, at any time. Research suggests that even isolated and marginalised groups are using technology in their everyday lives.For some groups (e.g., young people), technology may be their preferred method of communication.There appears to be a difference between how people are using the Internet (regularly, from anywhere, connecting with social networks, investigating services) and how some organisations are engaging with it (infrequently, in one direction).Technology works best when used to augment or improve existing services for clients, or to offer innovative approaches to existing services.Technology can be used in diverse ways for organisational improvement (e.g., remote access, staff training, professional development) or client services (e.g., online counselling, SMS appointment reminders, access to resources).Using technology does not necessarily involve large monetary investments or reinventing the wheel in terms of policy and procedures. Often it is a matter of adapting and refining existing services and policies to better suit the online world.Incorporating technology into services takes time, and will need continued assessment and refinement to be successful

Mobile apps for cognitive restructuring: a review and comparative analysis

Cognitive restructuring is a central component of cognitive behavioral therapy (CBT) and thought records have for decades been a widely used method for helping clients to identify, evaluate, and modify dysfunctional thoughts. The widespread adoption of mobile technology along with changing habits and expectations of therapy clients have led to the development of numerous mobile apps aimed at replicating this core aspect of CBT. This review identifies, describes, and compares current CBT apps that include digitized versions of thought records. Searches of the Apple App Store, Android Google Play Store, published literature, and relevant websites yielded 19 apps that were reviewed and compared with respect to their representation and sequencing of common cognitive restructuring elements. The apps were also compared across a variety of variables of likely relevance to practicing clinicians, including cost, data security, empirical support, user reviews, provision of additional clinical tools, and the involvement of mental health professionals in their development. The review aims to be a resource for practicing clinicians interested in selecting a cognitive restructuring app that replicates paper-based thought records in digital form. Following a discussion of limitations of the current review, recommendations and future directions are described

Mobile application platform heterogeneity: Android vs Windows phone vs iOS vs Firefox OS

Modern smartphones have a rich spectrum of increasingly sophisticated features, opening opportunities for software-led innovation. Of the large number of platforms to develop new software on, in this paper we look closely at three platforms identified as market leaders for the smartphone market by Gartner Group in 2013 and one platform, Firefox OS, representing a new paradigm for operating systems based on web technologies. We compare the platforms in several different categories, such as software architecture, application development, platform capabilities and constraints, and, finally, developer support. Using the implementation of a mobile version of the tic-tac-toe game on all the four platforms, we seek to investigate strengths, weaknesses and challenges of mobile application development on these platforms. Big differences are highlighted when inspecting community environments, hardware abilities and platform maturity. These inevitably impact upon developer choices when deciding on mobile platform development strategies