Exploring sociotechnical gaps in an intercultural, multidisciplinary design project

This paper highlights the need for the creation of artefacts that make\ud visible the gap between social requirements and the technical affordances of\ud technology. Augmenting the visibility of this gap can lead to a better integration\ud of the process and product of interaction design in intercultural and\ud multidisciplinary projects. Sociotechnical matrices are presented as artefacts that\ud can help to explore this gap. This is illustrated with a case study of the design of\ud interactive systems for farmers in rural Kenya. We discuss experiences in the use\ud of these matrices and new challenges that have emerged in using them

Reflecting on the usability of research on culture in designing interaction

The concept of culture has been attractive to producers of interactive\ud systems who are willing to design useful and relevant solutions to users\ud increasingly located in culturally diverse contexts. Despite a substantial body of\ud research on culture and technology, interaction designers have not always been\ud able to apply these research outputs to effectively define requirements for\ud culturally diverse users. This paper frames this issue as one of understanding of\ud the different paradigms underpinning the cultural models being applied to\ud interface development and research. Drawing on different social science theories,\ud the authors discuss top-down and bottom-up perspectives in the study of users‟\ud cultural differences and discuss the extent to which each provides usable design\ud knowledge. The case is made for combining bottom-up and top-down perspectives\ud into a sociotechnical approach that can produce knowledge useful and usable by\ud interaction designers. This is illustrated with a case study about the design of\ud interactive systems for farmers in rural Kenya

The Impact of User Interface Design on Idea Integration in Electronic Brainstorming: An Attention-Based View

This paper introduces an attention-based view of idea integration that underscores the importance of IS user interface design. The assumption is that presenting ideas via user interface plays a key role in enabling and motivating idea integration in electronic brainstorming (EBS), and thus advances productivity. Building upon Cognitive Network Model of Creativity and ability-motivation framework, our attention-based theory focuses on two major attributes of user interface: visibility and prioritization. While visibility enables idea integration via directing attention to a limited set of ideas, prioritization enhances the motivation for idea integration by providing individuals with a relevant and legitimate proxy for value of the shared ideas. The theory developed in this paper is distinct from previous research on EBS in at least two ways: (1) this theory exclusively focuses on idea integration as the desired outcome and studies it in the context of IS user interface; and (2) rather than debating whether or not EBS universally outperforms verbal brainstorming, the proposed theory revisits the links between user interface and idea integration as an attention-intensive process that contributes to EBS productivity. Idea integration by individuals within a group is an essential process for organizational creativity and thus for establishing knowledge-based capabilities. Lack of such integration significantly reduces the value of idea sharing, which has been a predominant focus of the EBS literature in the past. The current theory posits that the ability of electronic brain-storming to outperform nominal or verbal brainstorming depends on its ability to leverage information system (IS) artifact capabilities for enhancing idea integration to create a key pattern of productivity. The developed theory provides a foundation for new approaches to EBS research and design, which use visibility and prioritization, and also identify new user interface features for fostering idea integration. By emphasizing idea integration, designers and managers are provided with practical, cognition-based criteria for choosing interface features, which can improve EBS productivity. This theory also has implications for both the practice and research of knowledge management, especially for the attention-based view of the organization.

Culture and e-commerce: An exploration of the perceptions and attitudes of Egyptian internet users

This paper examines the perceptions and attitudes that Egyptian users hold towards electronic shopping sites. Internet sites are globally available, opening up huge potential markets for online retailers. However, it remains unclear whether sites designed for the US or European markets will be acceptable in other cultures. This paper describes an exploratory card sorting study conducted with Egyptian consumers. The study was designed to examine the e-commerce interface features that are most salient to this user group and to explore how these relate to user intentions to engage in internet shopping. The results support the role of site familiarity in predicting purchase intentions within this cultural setting

Digital learning resources and ubiquitous technologies in education

This research explores the educators' attitudes and perceptions about their utilisation of digital learning technologies. The methodology integrates measures from ‘the pace of technological innovativeness’ and the ‘technology acceptance model’ to understand the rationale for further ICT investment in compulsory education. A quantitative study was carried out amongst two hundred forty-one educators in Malta. It has investigated the costs and benefits of using digital learning resources in schools from the educator’s perspective. Principal component analysis has indicated that the educators were committed to using digital technologies. In addition, a step-wise regression analysis has shown that the younger teachers were increasingly engaging in digital learning resources. Following this study’s empirical findings educational stakeholders are better informed about how innovative technologies can support our students. In conclusion, this paper puts forward key implications and recommendations for regulatory authorities and policy makers for better curricula and educational outcomes.peer-reviewe

The politics of co-configuration in participatory design: a technological frame perspective

An argument for the use of the concept of Technological Frame by Bijker to understand the constructionist and semiotic power dynamics of different groups in participatory design is presented. This is illustrated with case study of design in rural Kenya. It is shown how dominant groups' frames can construct meanings of design decisions in terms of whether they are appropriate or not. The political leverage of the scripts embedded in artefacts used in the process of design is also explained from a semiotic perspective

What Drives Volunteers to Accept a Digital Platform That Supports NGO Projects?

Technology has become the driving force for both economic and social change. However, the recruitment of volunteers into the projects of non-profit-making organizations (NGO) does not usually make much use of information and communication technology (ICT). Organizations in this sector should incorporate and use digital platforms in order to attract the most well-prepared and motivated young volunteers. The main aim of this paper is to use an extended Technology Acceptance Model (TAM) to analyze the acceptance of a technological platform that provides a point of contact for non-profit-making organizations and potential volunteers. The TAM is used to find the impact that this new recruitment tool for volunteers can have on an ever-evolving industry. The TAM has been extended with the image and reputation and visual identity variables in order to measure the influence of these non-profit-making organizations on the establishment and implementation of a social network recruitment platform. The data analyzed are from a sample of potential volunteers from non-profit-making organizations in Spain. A structural equation approach using partial least squares was used to evaluate the acceptance model. The results provide an important contribution to the literature about communication in digital environments by non-profit-making organizations as well as strategies to improve their digital reputation

BIASES IN USEFULNESS ASSESSMENT: THE REALIZED VALUE OF GENERATIVE SUPPORT SYSTEMS

Research on information systems (IS) adoption and acceptance has frequently relied upon self-reported measures of system usefulness. In this study, we compare self-reported with computer-monitored measures of usefulness. In a series of group experiments, participants were asked to assess the usefulness of three applications—two Generativity Support applications and one Baseline application that served as a benchmark. With no exceptions, self-reported usefulness was consistently lower than computer-monitored usefulness. Although the two Generativity Support applications provided a significant added value to enhancing group performance—as demonstrated by computer-monitored measures of usefulness—groups rated these applications as less useful than the Baseline application. We explain this paradox using the Technological Frames theory to argue that the Baseline application was rated as more useful because it fitted better with the users’ existing technological frames. The Generativity Support applications, however, violated users’ existing technological frames and therefore were rated as less useful, despite their positive effect on group performance. These results demonstrate how anchoring can lead to misperception of usefulness that in turn may hinder the diffusion of innovation in spite of its technological advantage. Furthermore, our findings suggest that research on IS acceptance should adopt multiple measures of usefulness simultaneously and use self-reported measures with caution, in particular when evaluating new, unfamiliar systems

OntoEng: A design method for ontology engineering in information systems

This paper addresses the design problem relating to ontology engineering in the discipline of information systems. Ontology engineering is a realm that covers issues related to ontology development and use throughout its life span. Nowadays, ontology as a new innovation promises to improve the design, semantic integration, and utilization of information systems. Ontologies are the backbone of knowledge-based systems. In addition, they establish sharable and reusable common understanding of specific domains amongst people, information systems, and software agents. Notwithstanding, the ontology engineering literature does not provide adequate guidance on how to build, evaluate, and maintain ontologies. On the basis of the gathered experience during the development of V4 Telecoms Business Model Ontology as well as the conducted integration of the related literature from the design science paradigm, this paper introduces OntoEng and its application as a novel systematic design method for ontology engineering

Understanding the Role of Information Technology for Sustainable Development in Small Businesses and Micro-Enterprises

Small businesses, including micro-enterprises, represent the majority of all firms in the world. This study investigates how Information and Communications Technologies (ICTs) can impact the performance of small businesses, including micro-enterprises. This research introduces an updated Information Technology for Development (IT4D) framework to investigate the key factors that influence the adoption of technology in small businesses. Through structural equation modeling (SEM) and factor analysis of 118 microenterprises in China, facilitating conditions, attitude toward using technology, and anxiety is positively related to the behavior intention to use IT. Also, the usage of ICTs and human capital have a positive effect towards the development of small businesses. In order to understand why, in-depth case analysis of China and the United States based microenterprises was carried out using a qualitative research strategy. Case study data was gathered from 11 Chinese, Native American, African American, and Caucasian owned micro-enterprises and small businesses in the United States and China. In order to find out how the growth of those micro-enterprises varies, a comparative analysis was carried out. The results suggest that the characteristics of ICTs, the access to ICTs, and personal inequalities impact the process of economic development and empowerment of the small businesses. Contributions of the dissertation are as follows: the theoretical contribution of this dissertation is an updated framework for IT4D. The practical contribution is in the interventions that providing IT training opportunities are critical for the growth of small businesses. Finally, this research identifies gaps in the IT4D in small businesses and proposes a framework to guide future research