Planning a User-centered Process Improvement for Academic Libraries: A Pathway of Satisfying Users’ Needs

The purpose of this study is to design a user-centered process improvement for academic libraries. The study proposes a theoretical framework to continuously improve the existing library service processes thus improving user satisfaction, loyalty and retention. The paper is based on a review of literature collected through the secondary sources such as books, research reports and journal articles. This paper attempts to gather and review the literatures on relevant topics and give a theoretical analysis as we try to draw up a conceptual foundation of user-centered process improvement methods and techniques for academic libraries. The proposed framework may provide librarians understanding about what their users’ needs and wants, identifying how they can best meet these needs, let them to know how to ensure quality across the library functions, strengthen users’ satisfaction and loyalty, and thus achieving the library’s goal

Developing a catalogue of errors and evaluating its impact on software development

The development of quality software is of paramount importance, yet this has been and continues to be an elusive goal for software engineers. Delivered software often fails due to errors that are injected during its development. Correcting these errors early in the development or preventing them altogether can, therefore, be considered as one way to improve software quality. In this thesis, the development of a Catalogue of Errors is described. Field studies with senior software engineering students are used to confirm that developers using the Catalogue of Errors commit fewer errors in their development artifacts. The impact of the Catalogue of Errors on productivity is also examined

Embedding requirements within the model driven architecture.

The Model Driven Architecture (MDA) is offered as one way forward in software systems modelling to connect software design with the business domain. The general focus of the MDA is the development of software systems by performing transformations between software design models, and the automatic generation of application code from those models. Software systems are provided by developers, whose experience and models are not always in line with those of other stakeholders, which presents a challenge for the community. From reviewing the available literature, it is found that whilst many models and notations are available, those that are significantly supported by the MDA may not be best for use by non technical stakeholders. In addition, the MDA does not explicitly consider requirements and specification. This research begins by investigating the adequacy of the MDA requirements phase and examining the feasibility of incorporating a requirements definition, specifically focusing upon model transformations. MDA artefacts were found to serve better the software community and requirements were not appropriately integrated within the MDA, with significant extension upstream being required in order to sufficiently accommodate the business user in terms of a requirements definition. Therefore, an extension to the MDA framework is offered that directly addresses Requirements Engineering (RE), including the distinction of analysis from design, highlighting the importance of specification. This extension is suggested to further the utility of the MDA by making it accessible to a wider audience upstream, enabling specification to be a direct output from business user involvement in the requirements phase of the MDA. To demonstrate applicability, this research illustrates the framework extension with the provision of a method and discusses the use of the approach in both academic and commercial settings. The results suggest that such an extension is academically viable in facilitating the move from analysis into the design of software systems, accessible for business use and beneficial in industry by allowing for the involvement of the client in producing models sufficient enough for use in the development of software systems using MDA tools and techniques