Ethical Considerations of Online Identities

In the United States, the personal information of private citizens can end up online many times without permission. This personal information can become publicly available via the internet, where algorithmic driven internet search engines serve as a type of aggregation and retrieval system. Personal information from internet search engines can be compiled and used by frontline practitioners within organizations to form a profile i.e. an online identity about private citizens; where the online identity can be used for making decisions which may cause undue harm. It is not clear if organizations and private citizens are aware of the implications of this phenomenon. This paper discusses emerging concerns regarding the use of internet search engines to form online identities for decision-making and provides an ethical framework in the form of a series of questions to help guide the use of internet search engines and online identities in the day-to-day decision-making processes of frontline practitioners within organizations

"Hey, Can You Add Captions?": The Critical Infrastructuring Practices of Neurodiverse People on TikTok

Accessibility efforts, how we can make the world usable and useful to as many people as possible, have explicitly focused on how we can support and allow for the autonomy and independence of people with disabilities, neurotypes, chronic conditions, and older adults. Despite these efforts, not all technology is designed or implemented to support everyone's needs. Recently, a community-organized push by creators and general users of TikTok urged the platform to add accessibility features, such as closed captioning to user-generated content, allowing more people to use the platform with greater ease. Our work focuses on an understudied population -- people with ADHD and those who experience similar challenges -- exploring the creative practices people from this community engage in, focusing on the kinds of accessibility they create through their creative work. Through an interview study exploring the experiences of creatives on TikTok, we find that creatives engage in critical infrastructuring -- a process of bottom-up (re)design -- to make the platform more accessible despite the challenges the platform presents to them as creators. We present these critical infrastructuring practices through the themes of: creating and augmenting video editing infrastructures and creating and augmenting video captioning infrastructures. We reflect on the introduction of a top-down infrastructure - the implementation of an auto-captioning feature - shifts the critical infrastructure practices of content creators. Through their infrastructuring, creatives revised sociotechnical capabilities of TikTok to support their own needs as well as the broader needs of the TikTok community. We discuss how the routine of infrastructuring accessibility is actually best conceptualized as incidental care work. We further highlight how accessibility is an evolving sociotechnical construct, and forward the concept of contextual accessibility.Comment: To be published in: Proc. ACM Hum.-Comput. Interact. CSCW '2

Accessible online content creation by end users

Like most online content, user-generated content (UGC) poses accessibility barriers to users with disabilities. However, the accessibility difficulties pervasive in UGC warrant discussion and analysis distinct from other kinds of online content. Content authors, community culture, and the authoring tool itself all affect UGC accessibility. The choices, resources available, and strategies in use to ensure accessibility are different than for other types of online content. We contribute case studies of two UGC communities with accessible content: Wikipedia, where authors focus on access to visual materials and navigation, and an online health support forum where users moderate the cognitive accessibility of posts. Our data demonstrate real world moderation strategies and illuminate factors affecting success, such as community culture. We conclude with recommended strategies for creating a culture of accessibility around UGC

Accesibilidad en entornos web interactivos: superación de las barreras digitales

A diario, millones de personas sin conocimientos técnicos publican contenido en la web en blogs, wikis, redes sociales, etc. A pesar de existir recomendaciones de accesibilidad, como las pautas WCAG y ATAG de la W3C y que estas se han convertido en normativas (la norma ISO/IEC 40500:2012, la norma UNE 139803:2012 en España, o la Sección 508 en Estados Unidos) e incluso leyes de obligado cumplimiento, la accesibilidad de la web es todavía una característica raramente implementada hoy en día. Los usuarios, inconscientemente, siguen publicando contenido que presenta barreras a las personas con discapacidad y que afectan sus derechos civiles. Esta tesis doctoral explora esta problemática y, con la intención de solucionarla, pone el foco en la comunicación de las barreras de accesibilidad a las personas que publican contenido en la web sin conocimientos técnicos. La hipótesis que fundamenta la tesis es que «reduciendo la complejidad de la información relacionada con la accesibilidad, se propiciaría la aplicación de criterios de autoría accesibles, aumentando la calidad general del contenido web». A partir de técnicas relacionadas con el DCU y la Ingeniería Semiótica (IngSem) se hace una propuesta de comunicación de las barreras de accesibilidad, que se demuestra en una prueba de concepto, el sistema Emphatic Editor for Accessibility (EE4A).Diàriament, milions de persones sense coneixements tècnics publiquen contingut a la web a blogs, wikis, xarxes socials, etc. Tot i que existeixen recomanacions d’accessibilitat, com les pautes WCAG i ATAG de la W3A i que aquestes s’han convertit en normativa (la norma ISO/IEC 40500:2012, la norma UNE 139803:2012 a Espanya, o la Secció 508 als Estats Units) i a més hi ha lleis d’obligat compliment, l’accessibilitat de la web és encara una característica rarament implementada avui en dia. Els usuaris, inconscientment, segueixen publicant continguts que presenten barreres per a les persones amb discapacitat i que afecta als seus drets civils. Aquesta tesi doctoral explora aquest problemàtica i, amb la intenció de solucionar-la, posa el focus en la comunicació de les barreres d’accessibilitat a les persones que publiquen contingut a la web sense coneixement tècnics. La hipòtesis que fonamenta la tesi és que « reduint la complexitat de la informació relacionada amb l’accessibilitat, es propiciaria l’aplicació de criteris d’autoria accessibles, augmentant la qualitat general del contingut web». A partir de tècniques relacionades amb el DCU i l’Enginyeria Semiòtica (IngSem) es fa una proposta de comunicació de les barreres d’accessibilitat, que es demostra en una prova de concepte, el sistema Emphatic Editor for Accessibility (EE4A).Every day, thousands of users with non-technical knowledge publish web content on blogs, wikis, social networks, etc. Although there are accessibility recommendations, such as WCAG and ATAG W3C guidelines, and that they have become standards (ISO/IEC 40500: 2012, UNE 139803: 2012 in Spain, or Section 508 in United States) and even mandatory laws, web accessibility is still a feature rarely implemented today. Users, unconscious of accessibility requirements, keep on publishing content which presents barriers to people with disabilities, and which impact their civil rights. This PhD explores this issue, aiming at find a solution, and puts the focus on the communication of accessibility barriers to people who publish web content without technical knowledge. The hypothesis underlying the thesis is that «reducing the complexity of the information related with accessibility would help the application of accessible criteria in authoring, and would increase the overall quality of web content». With techniques related with DCU and Semiotics Engineering (IngSem), the PhD thesis makes a proposal of communication of accessibility barriers, demonstrated through a proof of concept, the Emphatic Editor for Accessibility (EE4A)