134,897 research outputs found
Ethical Challenges in Data-Driven Dialogue Systems
The use of dialogue systems as a medium for human-machine interaction is an
increasingly prevalent paradigm. A growing number of dialogue systems use
conversation strategies that are learned from large datasets. There are well
documented instances where interactions with these system have resulted in
biased or even offensive conversations due to the data-driven training process.
Here, we highlight potential ethical issues that arise in dialogue systems
research, including: implicit biases in data-driven systems, the rise of
adversarial examples, potential sources of privacy violations, safety concerns,
special considerations for reinforcement learning systems, and reproducibility
concerns. We also suggest areas stemming from these issues that deserve further
investigation. Through this initial survey, we hope to spur research leading to
robust, safe, and ethically sound dialogue systems.Comment: In Submission to the AAAI/ACM conference on Artificial Intelligence,
Ethics, and Societ
Interpreting Human Responses in Dialogue Systems using Fuzzy Semantic Similarity Measures
Dialogue systems are automated systems that interact with humans using natural language. Much work has been done on dialogue management and learning using a range of computational intelligence based approaches, however the complexity of human dialogue in different contexts still presents many challenges. The key impact of work presented in this paper is to use fuzzy semantic similarity measures embedded within a dialogue system to allow a machine to semantically comprehend human utterances in a given context and thus communicate more effectively with a human in a specific domain using natural language. To achieve this, perception based words should be understood by a machine in context of the dialogue. In this work, a simple question and answer dialogue system is implemented for a café customer satisfaction feedback survey. Both fuzzy and crisp semantic similarity measures are used within the dialogue engine to assess the accuracy and robustness of rule firing. Results from a 32 participant study, show that the fuzzy measure improves rule matching within the dialogue system by 21.88% compared with the crisp measure known as STASIS, thus providing a more natural and fluid dialogue exchange
Survey on Evaluation Methods for Dialogue Systems
In this paper we survey the methods and concepts developed for the evaluation
of dialogue systems. Evaluation is a crucial part during the development
process. Often, dialogue systems are evaluated by means of human evaluations
and questionnaires. However, this tends to be very cost and time intensive.
Thus, much work has been put into finding methods, which allow to reduce the
involvement of human labour. In this survey, we present the main concepts and
methods. For this, we differentiate between the various classes of dialogue
systems (task-oriented dialogue systems, conversational dialogue systems, and
question-answering dialogue systems). We cover each class by introducing the
main technologies developed for the dialogue systems and then by presenting the
evaluation methods regarding this class
Towards an Automatic Turing Test: Learning to Evaluate Dialogue Responses
Automatically evaluating the quality of dialogue responses for unstructured
domains is a challenging problem. Unfortunately, existing automatic evaluation
metrics are biased and correlate very poorly with human judgements of response
quality. Yet having an accurate automatic evaluation procedure is crucial for
dialogue research, as it allows rapid prototyping and testing of new models
with fewer expensive human evaluations. In response to this challenge, we
formulate automatic dialogue evaluation as a learning problem. We present an
evaluation model (ADEM) that learns to predict human-like scores to input
responses, using a new dataset of human response scores. We show that the ADEM
model's predictions correlate significantly, and at a level much higher than
word-overlap metrics such as BLEU, with human judgements at both the utterance
and system-level. We also show that ADEM can generalize to evaluating dialogue
models unseen during training, an important step for automatic dialogue
evaluation.Comment: ACL 201
Towards Understanding Egyptian Arabic Dialogues
Labelling of user's utterances to understanding his attends which called
Dialogue Act (DA) classification, it is considered the key player for dialogue
language understanding layer in automatic dialogue systems. In this paper, we
proposed a novel approach to user's utterances labeling for Egyptian
spontaneous dialogues and Instant Messages using Machine Learning (ML) approach
without relying on any special lexicons, cues, or rules. Due to the lack of
Egyptian dialect dialogue corpus, the system evaluated by multi-genre corpus
includes 4725 utterances for three domains, which are collected and annotated
manually from Egyptian call-centers. The system achieves F1 scores of 70. 36%
overall domains.Comment: arXiv admin note: substantial text overlap with arXiv:1505.0308
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