Analisis Kriteria Pengembangan Penganggaran Elektronik Menggunakan Software Quality Function Deployment (SQFD) dari Sudut Pandang Pengguna

Pesatnya perkembangan sistem informasi menjadi pemicu dalam pengembangan aplikasi pendukung operasional organisasi. Tak terkecuali pemerintah Indonesia. Sebagai organisasi yang besar, pemerintah Indonesia memandang perlu adanya perbaikan layanan kepada masyarakat. Hal tersebut dilakukan dengan menetapkan penerapan e-government. E-government merupakan salah satu alat yang digunakan dalam perbaikan birokrasi dan tata kelola pemerintahan. Pusat Penelitian X sebagai lembaga pemerintahan melakukan perbaikan terus menerus untuk meningkatkan tata kelola organisasi. Dari beberapa area yang akan menjadi objek pengembangan e-government, pihak manajemen Pusat Penelitian X memutuskan untuk memprioritaskan perbaikan pada proses keuangan, khususnya proses penganggaran. Dalam rangka perbaikan proses anggaran tersebut, perlu kajian terkait pengembangan penganggaran elektronik. Berdasarkan hal tersebut penelitian ini bertujuan untuk pengembangan penganggaran elektronik di Pusat Penelitian X. Pengembangan dilakukan dengan menggunakan Software Quality Function Deployment (SQFD) yang merupakan pengembangan Quality Function Deployment (QFD) tradisional yang umum digunakan pada pengembangan produk manufaktur. Dari penelitian ini diperoleh hasil bahwa dalam pengembangan penganggaran elektronik di Pusat Penelitian X, programmer perlu memperhatikan delapan kriteria prioritas yang menurut pengguna perlu ada di dalam penganggaran elektronik. Dimana delapan kriteria prioritas tersebut dapat digunakan sebagai dasar pengetesan sistem untuk finalisasi pengembangan penganggaran elektronik.*****The rapid development of information system is the trigger for the developing of organization operational support applications. This is also the case of Indonesian government. As a big organization, Indonesian government sees the need of improving public services. Those can be conducted by implementing e-government, as a tool to improve the bureaucracy and governance effectively and efficiently. X Research Center as a government institution continues to improve the organization arrangement system. From many areas that will be the objects of e-government developing, the management of X Research Center decided to prioritize the improvement of financial process, especially budgeting process. On the improving of the budgeting process, the study of e-budgeting development is implemented. This study used Software Quality Function Deployment (SQFD) which is a development of Quality Function Deployment (QFD) commonly used in the traditional manufacturing product development. From this paper, we can conclude that in the development of e-budgeting in X Research Center, programmers need to pay attention to the eight priority criteria according to user requirement. Eight priority criteria can be used as a basic for system testing to finalize the development of electronics budgeting

Improving project management planning and control in service operations environment.

Projects have evidently become the core activity in most companies and organisations where they are investing significant amount of resources in different types of projects as building new services, process improvement, etc. This research has focused on service sector in attempt to improve project management planning and control activities. The research is concerned with improving the planning and control of software development projects. Existing software development models are analysed and their best practices identified and these have been used to build the proposed model in this research. The research extended the existing planning and control approaches by considering uncertainty in customer requirements, resource flexibility and risks level variability. In considering these issues, the research has adopted lean principles for planning and control software development projects. A novel approach introduced within this research through the integration of simulation modelling techniques with Taguchi analysis to investigate ‗what if‘ project scenarios. Such scenarios reflect the different combinations of the factors affecting project completion time and deliverables. In addition, the research has adopted the concept of Quality Function Deployment (QFD) to develop an automated Operations Project Management Deployment (OPMD) model. The model acts as an iterative manner uses ‗what if‘ scenario performance outputs to identify constraints that may affect the completion of a certain task or phase. Any changes made during the project phases will then automatically update the performance metrics for each software development phases. In addition, optimisation routines have been developed that can be used to provide management response and to react to the different levels of uncertainty. Therefore, this research has looked at providing a comprehensive and visual overview of important project tasks i.e. progress, scheduled work, different resources, deliverables and completion that will make it easier for project members to communicate with each other to reach consensus on goals, status and required changes. Risk is important aspect that has been included in the model as well to avoid failure. The research emphasised on customer involvement, top management involvement as well as team members to be among the operational factors that escalate variability levels 3 and effect project completion time and deliverables. Therefore, commitment from everyone can improve chances of success. Although the role of different project management techniques to implement projects successfully has been widely established in areas such as the planning and control of time, cost and quality; still, the distinction between the project and project management is less than precise and a little was done in investigating different levels of uncertainty and risk levels that may occur during different project phase.United Arab Emirates Governmen

Analisis Kriteria Pengembangan Penganggaran Elektronik Menggunakan Software Quality Function Deployment (SQFD) dari Sudut Pandang Pengguna [The Analysis of Electronic Budgeting Development Criteria Using SQSD from User Perspectives]

Pesatnya perkembangan sistem informasi menjadi pemicu dalam pengembangan aplikasi pendukung operasional organisasi. Tak terkecuali pemerintah Indonesia. Sebagai organisasi yang besar, pemerintah Indonesia memandang perlu adanya perbaikan layanan kepada masyarakat. Hal tersebut dilakukan dengan menetapkan penerapan e-government. E-government merupakan salah satu alat yang digunakan dalam perbaikan birokrasi dan tata kelola pemerintahan. Pusat Penelitian X sebagai lembaga pemerintahan melakukan perbaikan terus menerus untuk meningkatkan tata kelola organisasi. Dari beberapa area yang akan menjadi objek pengembangan e-government, pihak manajemen Pusat Penelitian X memutuskan untuk memprioritaskan perbaikan pada proses keuangan, khususnya proses penganggaran. Dalam rangka perbaikan proses anggaran tersebut, perlu kajian terkait pengembangan penganggaran elektronik. Berdasarkan hal tersebut penelitian ini bertujuan untuk pengembangan penganggaran elektronik di Pusat Penelitian X. Pengembangan dilakukan dengan menggunakan Software Quality Function Deployment (SQFD) yang merupakan pengembangan Quality Function Deployment (QFD) tradisional yang umum digunakan pada pengembangan produk manufaktur. Dari penelitian ini diperoleh hasil bahwa dalam pengembangan penganggaran elektronik di Pusat Penelitian X, programmer perlu memperhatikan delapan kriteria prioritas yang menurut pengguna perlu ada di dalam penganggaran elektronik. Dimana delapan kriteria prioritas tersebut dapat digunakan sebagai dasar pengetesan sistem untuk finalisasi pengembangan penganggaran elektronik.*****The rapid development of information system is the trigger for the developing of organization operational support applications. This is also the case of Indonesian government. As a big organization, Indonesian government sees the need of improving public services. Those can be conducted by implementing e-government, as a tool to improve the bureaucracy and governance effectively and efficiently. X Research Center as a government institution continues to improve the organization arrangement system. From many areas that will be the objects of e-government developing, the management of X Research Center decided to prioritize the improvement of financial process, especially budgeting process. On the improving of the budgeting process, the study of e-budgeting development is implemented. This study used Software Quality Function Deployment (SQFD) which is a development of Quality Function Deployment (QFD) commonly used in the traditional manufacturing product development. From this paper, we can conclude that in the development of e-budgeting in X Research Center, programmers need to pay attention to the eight priority criteria according to user requirement. Eight priority criteria can be used as a basic for system testing to finalize the development of electronics budgeting

Technical Target Setting in QFD for Web Service Systems using an Artificial Neural Network

There are at least two challenges with quality management of service-oriented architecture based web service systems: 1) how to link its technical capabilities with customer\u27s needs explicitly to satisfy customers\u27 functional and nonfunctional requirements; and 2) how to determine targets of web service design attributes. Currently, the first issue is not addressed and the second one is dealt with subjectively. Quality Function Deployment (QFD), a quality management system, has found its success in improving quality of complex products although it has not been used for developing web service systems. In this paper, we analyze requirements for web services and their design attributes, and apply the QFD for developing web service systems by linking quality of service requirements to web service design attributes. A new method for technical target setting in QFD, based on an artificial neural network, is also presented. Compared with the conventional methods for technical target setting in QFD, such as benchmarking and the linear regression method, which fail to incorporate nonlinear relationships between design attributes and quality of service requirements, it sets up technical targets consistent with relationships between quality of web service requirements and design attributes, no matter whether they are linear or nonlinear

Construction collaboration: a QFD approach

The UK Construction industry is a wide ranging complex environment with constantly evolving cultural, technical and organisational dynamics. Collaboration systems are used within that environment to store information and aid construction professionals in dealing, manipulating and completing information vital to projects. There are many collaboration systems available to the construction market, but most are based on versions used in other less similar industries. As a result though the software packages available to work at a level acceptable to the major construction contractors, they are not fully satisfying the customers need. The quality of the software available currently could be improved. Quality Function Deployment (QFD) is a Japanese product development tool developed in the 1960s. It is a quality system for strategic competitiveness; it maximises positive quality that adds value; it seeks out spoken and unspoken customer requirements, translates them into technical requirements, prioritises them and directs the process to optimise those features that will bring the greatest competitive advantage. QFD has been applied largely anonymously to software in the United States of America, and sparingly to construction within the UK. Blitz QFD is a form of QFD that focuses specifically on the essential quality items of the customer. This method could be implemented within the construction industry creating a fully auditable transfer of customer needs to essential software design features. Blitz QFD would be a valuable development methodology in a construction industry that demands faster, user focused project collaboration software where the user's needs are not currently being satisfied

Ponderación de requisitos de software usando técnicas cognitivas y orientación por objetivos

Este trabajo presenta una estrategia basada en la definición de un proceso de priorización de requisitos que clasifica preferencias de los stakeholders en forma semiautomática considerando sus perfiles cognitivos. Los procesos que forman parte de la estrategia están descriptos en base a la especificación de requisitos aplicada a un caso de estudio. Si bien la metodología de la estrategia puede ser utilizada en todo momento, en aplicaciones de gran envergadura se podría considerar utilizar sólo para aquellos requisitos en conflicto.Presentado en el Encuentro de Tesistas de PostgradoRed de Universidades con Carreras en Informática (RedUNCI

Ponderación de requisitos de software usando técnicas cognitivas y orientación por objetivos

Este trabajo presenta una estrategia basada en la definición de un proceso de priorización de requisitos que clasifica preferencias de los stakeholders en forma semiautomática considerando sus perfiles cognitivos. Los procesos que forman parte de la estrategia están descriptos en base a la especificación de requisitos aplicada a un caso de estudio. Si bien la metodología de la estrategia puede ser utilizada en todo momento, en aplicaciones de gran envergadura se podría considerar utilizar sólo para aquellos requisitos en conflicto.Presentado en el Encuentro de Tesistas de PostgradoRed de Universidades con Carreras en Informática (RedUNCI

Enterprise Business Alignment Using Quality Function Deployment, Multivariate Data Analysis And Business Modeling Tools

This dissertation proposes two novel ideas to enhance the business strategy alignment to customer needs. The proposed business alignment clock is a new illustration to the relationships between customer requirements, business strategies, capabilities and processes. To line up the clock and reach the needed alignment for the enterprise, a proposed clock mechanism is introduced. The mechanism integrates the Enterprise Business Architecture (EBA) with the House of Quality (HoQ). The relationship matrix inside the body of the house is defined using multivariate data analysis techniques to accurately measure the strength of the relationships rather than defining them subjectively. A statistical tool, multivariate data analysis, can be used to overcome the ambiguity in quantifying the relationships in the house of quality matrix. The framework is proposed in the basic conceptual model context of the EBA showing different levels of the enterprise architecture; the goals, the capabilities and the value stream architecture components. In the proposed framework, the goals and the capabilities are inputs to two houses of quality, in which the alignment between customer needs and business goals, and the alignment between business goals and capabilities are checked in the first house and the second house, respectively. The alignment between the business capabilities and the architecture components (workflows, events and environment) is checked in a third HoQ using the performance indicators of the value stream architecture components, which may result in infrastructure expansion, software development or process improvement to reach the needed alignment by the enterprise. The value of the model was demonstrated using the Accreditation Board of Engineering and Technology (ABET) process at the Industrial Engineering and Management Systems department at the University of Central Florida. The assessment of ABET criteria involves an evaluation of the extent to which the program outcomes are being achieved and results in decisions and actions to improve the Industrial Engineering program at the University of Central Florida. The proposed framework increases the accuracy of measuring the extent to which the program learning outcomes have been achieved at the department. The process of continuous alignment between the educational objectives and customer needs becomes more vital by the rapid change of customer requirements that are obtained from both internal and external constituents (students, faculty, alumni, and employers in the first place)

Construction collaboration : a QFD approach

The UK Construction industry is a wide ranging complex environment with constantly evolving cultural, technical and organisational dynamics. Collaboration systems are used within that environment to store information and aid construction professionals in dealing, manipulating and completing information vital to projects. There are many collaboration systems available to the construction market, but most are based on versions used in other less similar industries. As a result though the software packages available to work at a level acceptable to the major construction contractors, they are not fully satisfying the customers need. The quality of the software available currently could be improved. Quality Function Deployment (QFD) is a Japanese product development tool developed in the 1960s. It is a quality system for strategic competitiveness; it maximises positive quality that adds value; it seeks out spoken and unspoken customer requirements, translates them into technical requirements, prioritises them and directs the process to optimise those features that will bring the greatest competitive advantage. QFD has been applied largely anonymously to software in the United States of America, and sparingly to construction within the UK. Blitz QFD is a form of QFD that focuses specifically on the essential quality items of the customer. This method could be implemented within the construction industry creating a fully auditable transfer of customer needs to essential software design features. Blitz QFD would be a valuable development methodology in a construction industry that demands faster, user focused project collaboration software where the user's needs are not currently being satisfied.EThOS - Electronic Theses Online ServiceGBUnited Kingdo