How online trust influence B2C e-Commerce adoption? An empirical study among Asian online shoppers

Though many previous studies has proved the importance of trust from various perspectives, the researches about online consumer’s trust are fragmented in nature and still it need more attention from academics. Lack of consumers trust in online systems is a critical impediment to the success of e-Commerce. Therefore it is important to explore the critical factors that affect the formation of user’s trust in online environments. The main objective of this paper is to analyze the effects of various antecedents of online trust and to predict the user’s intention to engage in online transaction based on their trust in the Information systems. This study is conducted among Asian online consumers and later the results were compared with those from Non-Asian regions. Another objective of this paper is to integrate De Lone and McLean model of IS Success and Technology Acceptance Model (TAM) for measuring the significance of online trust in e-Commerce adoption. The results of this study show that perceived security, perceived privacy, vendor familiarity, system quality and service quality are the significant antecedents of online trust in a B2C e-Commerce context

Technological Impediments to B2C Electronic Commerce: An Update

In 1999, Rose et al. identified six categories of technological impediments inhibiting the growth of electronic commerce: (1) download delays, (2) interface limitations, (3) search problems, (4) inadequate measures of Web application success, (5) security, and (6) a lack of Internet standards. This paper updates findings in the original paper by surveying the practitioner literature for the five-year period from June 1999 to June 2004. We identify how advances in technology both partially resolve concerns with the original technological impediments, and inhibit their full resolution. We find that, despite five years of technological progress, the six categories of technological impediments remain relevant. Furthermore, the maturation of e-Commerce increased the Internet\u27s complexity, making these impediments harder to address. Two kinds of complexity are especially relevant: evolutionary complexity, and skill complexity. Evolutionary complexity refers to the need to preserve the existing Internet and resolve impediments simultaneously. Unfortunately, because the Internet consists of multiple incompatible technologies, philosophies, and attitudes, additions to the Internet infrastructure are difficult to integrate. Skill complexity refers to the skill sets necessary for managing e-Commerce change. As the Internet evolves, more skills become relevant. Unfortunately, individuals, companies and organizations are unable to master and integrate all necessary skills. As a result, new features added to the Internet do not consider all relevant factors, and are thus sub-optimal. NOTE THAT THIS ARTICLE IS APPROXIMATELY 600kb. IF YOU USE A SLOW MODEM, IT MAY TAKE A WHILE TO LOA

A Pilot Study of the Effectiveness of Privacy Policy Statements

An expectation exists, particularly in the U.S.A., that B2C web-site operators will provide public notice of their practices in relation to the personal data that they hold. Such documents are referred to in this paper as \u27privacy policy statements\u27 (PPS). Privacy is an important element in consumer trust, and hence in a consumer\u27s decision to make purchases using Internet commerce services. PPS could therefore be expected to play an important role in overcoming the impediments to consumer purchases online. This paper adds to the growing research literature on PPS by developing a research design involving comparison of an organisation\u27s PPS against a normative template. A pilot study of six B2C sites was undertaken, in order to assess the practicability of the design, and provide some initial substantive insight into the contributions that PPS currently make to consumer trust

Assessing the use of e-business strategies by SMEs in Ghana during the Covid-19 pandemic

Purpose: The main purpose of this quantitative research was to assess various e-business strategies implored by small and medium enterprises (SMEs) in Ghana during the Covid-19 pandemic. Research methodology: It made use of a descriptive design. Data was collected with the use of a structured questionnaire, analysed with excel and presented in tables and figures. Results: The study revealed that small business owners have knowledge of e-business models with the most popular e-business model used being the Business to Consumer (B2C) model, while the least used model was the Business to Government (B2G) model. While imploring the use of e-business models and strategies, SMEs were faced with the challenge of very limited knowledge on the use of e-business strategies. Limitations: The study was limited to businesses in the Tema Metropolitan Assembly of Ghana. Contribution: Most of the SMEs were established in the traditional setting of business operations therefore there was little or no plan for integrating the internet in their operations. However, the pandemic has shifted their attention to adopting some virtual traction to their businesses for the benefit it offers such as continuous sales and more visibility. Further research on how each of the various concepts was used by SMEs is highly recommended

Proactive Privacy Practices In The Trend Of Ubiquitous Services: An Integrative Social Contracts Perspective

Privacy is a strategic issue that deserves great attention from enterprises because the convergence of customer information and advanced technologies that they engage in diverse business processes in response to competitive pressure, particularly when businesses promote their traditional e-services to ubiquitous services (u-services). The underlying vision of u-services is to overcome spatial and temporal boundaries in traditional services, such as m-services and e-services. U-services will be the next wave and can be recognized as a logical extension of traditional e-services because u-services are initiated by e-services based on current potential customer pool and further propagated by m-services. In the context of u-services, customers are always connected seamlessly in context-awareness networks so that a higher degree of customized and personalized services can be timely provided. While people are served with more convenience and efficiency, they may also well be aware of privacy threats behind that. Hence, privacy concerns have been recognized as a critical impediment for boosting u-services. Drawing upon integrative social contracts theory, this study undertakes to explore a proactive privacy practices framework that embraces technical and non-technical elements such as human, legal, and economic relevant perspectives. The results of this study are expected to shed light on privacy practices

Destination based taxation of corporate profits - preliminary findings regarding tax collection in cross-border situations

There is currently a strong movement in the academic discussion of direct taxation to shift corporation income taxes to a destination based system where the taxing rights would be allocated on the basis of the place of sales. Two major advantages of such a shift would include the removal of current complexities in corporate income tax systems and the curbing of tax base erosion and profit shifting opportunities for multinationals. Among the leading articles on the topic, only one of them develops on the issue of tax collection. In this paper the author suggests that this "implementation issue” is more than a detail because existing collection schemes will not do the job

Customer Relationships Go Digital

Who\u27s afraid of the Internet? Not companies, it seems, according to a new survey. But closer analysis suggests optimism may well be misplaced and expected benefits a mirage. The reality is that companies already adept at creating and nurturing close customer relationships will reap the benefits opened by the web

Leveraging Rich Communication Tools: Evidence of Online Trust and Guanxi in China

Driven by the evolution of consumer-to-consumer (C2C) online marketplaces, we examine the role of communication tools (i.e., an instant messenger, internal message box and a feedback system), in facilitating dyadic online transactions in the Chinese C2C marketplace. Integrating the Chinese concept of guanxi with theories of social translucence and social presence, we introduce a structural model that explains how rich communication tools influence a website’s interactivity and presence, subsequently building trust and guanxi among buyers and sellers, and ultimately predicting buyers’ repurchase intentions. The data collected from 185 buyers in TaoBao, China’s leading C2C online marketplace, strongly support the proposed model. We believe that this research is the first formal study to show evidence of guanxi in online C2C marketplaces, and it is attributed to the role of communication tools to enhance a website’s interactivity and presence