What is usability in the context of the digital library and how can it be measured?

This paper reviews how usability has been defined in the context of the digital library, what methods have been applied and their applicability, and proposes an evaluation model and a suite of instruments for evaluating usability for academic digital libraries. The model examines effectiveness, efficiency, satisfaction, and learnability. It is found that there exists an interlocking relationship among effectiveness, efficiency, and satisfaction. It also examines how learnability interacts with these three attributes

Access and usability issues of scholarly electronic publications

This chapter looks at the various access and usability issues related to scholarly information resources. It first looks at the various channels through which a user can get access to scholarly electronic publications. It then discusses the issues and studies surrounding usability. Some important parameters for measuring the usability of information access systems have been identified. Finally the chapter looks at the major problems facing the users in getting access to scholarly information through today's hybrid libraries, and mentions some possible measures to resolve these problems

Southeastern Librarian 71(1) Spring 2023 (Full Issue)

Complete issue of The Southeastern Librarian Volume 71 Number

Usability Testing for E-Resource Discovery: How Students Find & Choose E-Resources Using Library Websites

In early 2010, library staff at Bowling Green State University (BGSU) in Ohio designed and conducted a usability study of key parts of the library website, focusing on the web pages generated by the library’s electronic resources management system (ERM) that list and describe the library’s databases. The goal was to discover how users find and choose e-resources and identify ways the library could improve access to e-resources through its web site. This article outlines the usability study conducted at BGSU, presents its conclusions about how students at BGSU find and choose databases, contextualizes these findings with other current research about user behavior, and makes recommendations for increasing student use of library e-resources

Students' natural use of language for academic library concepts

Library jargon is a barrier to users in their interactions with library staff and systems. Comprehension testing has shown that many students do not understand common library jargon. Usability testing and preference testing have successfully sought user feedback in order to develop more user-friendly interfaces. In this study into language preferences, a questionnaire was based on 20 concepts taken from New Zealand university library websites. Participants were asked to label these concepts with terms of their own choosing. New Zealand university summer school coordinators were asked to forward a URL for the web-based questionnaire to students in their classes. Fifty valid responses were received. Concepts that were central to students' library experiences were labelled with as few as 4 different terms, while less central concepts were labelled with more than 30. Library jargon was an important influence on students' choice of terminology. For many concepts, however, students used terms that had not been found on library websites. Further research is recommended into a broader range of concepts, and into whether user-derived terminology outperforms library jargon in whole-library context usability testing