MCDM approach for weighted ranking of candidates in e-voting

The aim of the study is the application of multi-criteria evaluation methods for ranking of candidates in e-voting. Due to the potential to enhance the electoral efficiency in e-voting multiple criteria, such as personality traits, activity and reputation in social media, opinion followers on election area and so on for the selection of qualified personnel can be considered. In this case, the number of criteria excesses in the decision-making stage directed us to the use of a multi-criteria decision making model (MCDM). This paper proposes MCDM for weighted ranking of candidates in e-voting. Criteria for the candidates’ ranking and selection are determined and each voter uses the linguistic scales for the ranking of each candidate. Candidates’ ranking is evaluated according to all criteria. In a numerical study, it is provided the candidates’ evaluation on the base of selected criteria and ranked according to the importance of criteria. To assess the importance of the criteria and to evaluate the suitability of the candidates for each of the criteria, the voters use linguistic variables. In practice, the proposed model can use different evaluation scales for the selection of candidates in e-voting. The proposed model allows selecting a candidate with the competencies based on the criteria set out in the e-voting process and making more effective decisions

Z-Numbers-Based Approach to Hotel Service Quality Assessment

In this study, we are analyzing the possibility of using Z-numbers for measuring the service quality and decision-making for quality improvement in the hotel industry. Techniques used for these purposes are based on consumer evalu- ations - expectations and perceptions. As a rule, these evaluations are expressed in crisp numbers (Likert scale) or fuzzy estimates. However, descriptions of the respondent opinions based on crisp or fuzzy numbers formalism not in all cases are relevant. The existing methods do not take into account the degree of con- fidence of respondents in their assessments. A fuzzy approach better describes the uncertainties associated with human perceptions and expectations. Linguis- tic values are more acceptable than crisp numbers. To consider the subjective natures of both service quality estimates and confidence degree in them, the two- component Z-numbers Z = (A, B) were used. Z-numbers express more adequately the opinion of consumers. The proposed and computationally efficient approach (Z-SERVQUAL, Z-IPA) allows to determine the quality of services and iden- tify the factors that required improvement and the areas for further development. The suggested method was applied to evaluate the service quality in small and medium-sized hotels in Turkey and Azerbaijan, illustrated by the example