Division of labour and sharing of knowledge for synchronous collaborative information retrieval

Synchronous collaborative information retrieval (SCIR) is concerned with supporting two or more users who search together at the same time in order to satisfy a shared information need. SCIR systems represent a paradigmatic shift in the way we view information retrieval, moving from an individual to a group process and as such the development of novel IR techniques is needed to support this. In this article we present what we believe are two key concepts for the development of effective SCIR namely division of labour (DoL) and sharing of knowledge (SoK). Together these concepts enable coordinated SCIR such that redundancy across group members is reduced whilst enabling each group member to benefit from the discoveries of their collaborators. In this article we outline techniques from state-of-the-art SCIR systems which support these two concepts, primarily through the provision of awareness widgets. We then outline some of our own work into system-mediated techniques for division of labour and sharing of knowledge in SCIR. Finally we conclude with a discussion on some possible future trends for these two coordination techniques

Evaluating Collaborative Information Seeking Interfaces with a Search-Oriented Inspection Method and Re-framed Information Seeking Theory

Despite the many implicit references to the social contexts of search within Information Seeking and Retrieval research, there has been relatively little work that has specifically investigated the additional requirements for collaborative information seeking interfaces. Here, we re-assess a recent analytical inspection framework, designed for individual information seeking, and then apply it to evaluate a recent collaborative information seeking interface: SearchTogether. The framework was built upon two models of solitary information seeking, and so as part of the re-assessment we first re-frame the models for collaborative contexts. We re-frame a model of search tactics, providing revised definitions that consider known collaborators. We then re-frame a model of user profiles to analyse support for different group dynamics. After presenting an analysis of SearchTogether, we reflect on its accuracy, showing that the framework identified 8 known truths, 8 new insights, and no known-to-be-untrue insights into the design. We conclude that the framework a) can still be applied to collaborative information seeking interfaces; b) can successfully produce additional requirements for collaborative information seeking interfaces; and c) can successfully model different dynamics of collaborating searchers

Toward a collective intelligence recommender system for education

The development of Information and Communication Technology (ICT), have revolutionized the world and have moved us into the information age, however the access and handling of this large amount of information is causing valuable time losses. Teachers in Higher Education especially use the Internet as a tool to consult materials and content for the development of the subjects. The internet has very broad services, and sometimes it is difficult for users to find the contents in an easy and fast way. This problem is increasing at the time, causing that students spend a lot of time in search information rather than in synthesis, analysis and construction of new knowledge. In this context, several questions have emerged: Is it possible to design learning activities that allow us to value the information search and to encourage collective participation?. What are the conditions that an ICT tool that supports a process of information search has to have to optimize the student's time and learning? This article presents the use and application of a Recommender System (RS) designed on paradigms of Collective Intelligence (CI). The RS designed encourages the collective learning and the authentic participation of the students. The research combines the literature study with the analysis of the ICT tools that have emerged in the field of the CI and RS. Also, Design-Based Research (DBR) was used to compile and summarize collective intelligence approaches and filtering techniques reported in the literature in Higher Education as well as to incrementally improving the tool. Several are the benefits that have been evidenced as a result of the exploratory study carried out. Among them the following stand out: • It improves student motivation, as it helps you discover new content of interest in an easy way. • It saves time in the search and classification of teaching material of interest. • It fosters specialized reading, inspires competence as a means of learning. • It gives the teacher the ability to generate reports of trends and behaviors of their students, real-time assessment of the quality of learning material. The authors consider that the use of ICT tools that combine the paradigms of the CI and RS presented in this work, are a tool that improves the construction of student knowledge and motivates their collective development in cyberspace, in addition, the model of Filltering Contents used supports the design of models and strategies of collective intelligence in Higher Education.Postprint (author's final draft

Youth and Digital Media: From Credibility to Information Quality

Building upon a process-and context-oriented information quality framework, this paper seeks to map and explore what we know about the ways in which young users of age 18 and under search for information online, how they evaluate information, and how their related practices of content creation, levels of new literacies, general digital media usage, and social patterns affect these activities. A review of selected literature at the intersection of digital media, youth, and information quality -- primarily works from library and information science, sociology, education, and selected ethnographic studies -- reveals patterns in youth's information-seeking behavior, but also highlights the importance of contextual and demographic factors both for search and evaluation. Looking at the phenomenon from an information-learning and educational perspective, the literature shows that youth develop competencies for personal goals that sometimes do not transfer to school, and are sometimes not appropriate for school. Thus far, educational initiatives to educate youth about search, evaluation, or creation have depended greatly on the local circumstances for their success or failure

Modeling social information skills

In a modern economy, the most important resource consists in\ud human talent: competent, knowledgeable people. Locating the right person for\ud the task is often a prerequisite to complex problem-solving, and experienced\ud professionals possess the social skills required to find appropriate human\ud expertise. These skills can be reproduced more and more with specific\ud computer software, an approach defining the new field of social information\ud retrieval. We will analyze the social skills involved and show how to model\ud them on computer. Current methods will be described, notably information\ud retrieval techniques and social network theory. A generic architecture and its\ud functions will be outlined and compared with recent work. We will try in this\ud way to estimate the perspectives of this recent domain

Applying the Open Source Development Model to Knowledge Work

This paper introduces a distinction between two different types of information goods in order to analyse the processes governing the review and integration of multi-authored contributions to information goods such as those produced through collaborations using the Internet as well as modular information goods such as open source software. It is argued that these distinctions are important because they suggest different organisational arrangements for producing such information goods. This method of analysing the nature of the information goods is employed to examine different organisational arrangements using the analogy of collaboration for traditional publication to identify actors and processes. The analysis of 'contributors' is extended from authorship to collectors and researchers. The paper examines a small survey of the governance procedures employed in projects that employ open source methods for collecting various types of information. We noted the prime role of the recruitment process in the relative success of the examples that we examined (ODP, Wikipedia, Nupedia, MathLearning, VRoma, and Web of Life). For these 'collection' efforts, the role of hierarchy in editing and review of project submissions appears to be important than in open source communities and may be an impediment to recruitment and project development. A number of directions for further research are identified.open source software, collaboration, hierarchies, trust, teams, co-operation

Collaborative yet independent: Information practices in the physical sciences

In many ways, the physical sciences are at the forefront of using digital tools and methods to work with information and data. However, the fields and disciplines that make up the physical sciences are by no means uniform, and physical scientists find, use, and disseminate information in a variety of ways. This report examines information practices in the physical sciences across seven cases, and demonstrates the richly varied ways in which physical scientists work, collaborate, and share information and data. This report details seven case studies in the physical sciences. For each case, qualitative interviews and focus groups were used to understand the domain. Quantitative data gathered from a survey of participants highlights different information strategies employed across the cases, and identifies important software used for research. Finally, conclusions from across the cases are drawn, and recommendations are made. This report is the third in a series commissioned by the Research Information Network (RIN), each looking at information practices in a specific domain (life sciences, humanities, and physical sciences). The aim is to understand how researchers within a range of disciplines find and use information, and in particular how that has changed with the introduction of new technologies

An Empirical Investigation of Collaborative Web Search Tool on Novice\u27s Query Behavior

In the past decade, research efforts dedicated to studying the process of collaborative web search have been on the rise. Yet, a limited number of studies have examined the impact of collaborative information search processes on novices’ query behaviors. Studying and analyzing factors that influence web search behaviors, specifically users’ patterns of queries when using collaborative search systems can help with making query suggestions for group users. Improvements in user query behaviors and system query suggestions help in reducing search time and increasing query success rates for novices. This thesis investigates the influence of collaboration between experts and novices as well as the use of a collaborative web search tool on novices’ query behavior. We used SearchTeam as our collaborative search tool. This empirical study involves four collaborative team conditions: SearchTeam and expert-novice team, SearchTeam and novice-novice team, traditional and expert-novice team, and traditional and novice-novice team. We analyzed participants’ query behavior in two dimensions: quantitatively (e.g. the query success rate), and qualitatively (e.g. the query reformulation patterns). The findings of this study reveal that the successful query rate is higher in expert-novice collaborative teams, who used the collaborative search tools. Participants in expert-novice collaborative teams who used the collaborative search tools, required less time to finalize all tasks compared to expert-novice collaborative teams, who used the traditional search tools. Self-issued queries and chat logs were major sources of terms that novice participants in expert-novice collaborative teams who used the collaborative search tools used. Novices as part of expert-novice pairs who used the collaborative search tools, employed New and Specialization more often as query reformulation patterns. The results of this study contribute to the literature by providing detailed investigation regarding the influence of utilizing collaborative search tool (SearchTeam) in the context of software troubleshooting and development. This study highlights the possible collaborative information seeking (CIS) activities that may occur among software developers’ interns and their mentors. Furthermore, our study reveals that there are specific features, such as awareness and built-in instant messaging (IM), offered by SearchTeam that can promote the CIS activities among participants and help increase novices’ query success rates. Finally, we believe the use of CIS tools, designed to support collaborative search actions in big software development companies, has the potential to improve the overall novices’ query behavior and search strategies