A Study on Dialog Act Recognition using Character-Level Tokenization

Dialog act recognition is an important step for dialog systems since it reveals the intention behind the uttered words. Most approaches on the task use word-level tokenization. In contrast, this paper explores the use of character-level tokenization. This is relevant since there is information at the sub-word level that is related to the function of the words and, thus, their intention. We also explore the use of different context windows around each token, which are able to capture important elements, such as affixes. Furthermore, we assess the importance of punctuation and capitalization. We performed experiments on both the Switchboard Dialog Act Corpus and the DIHANA Corpus. In both cases, the experiments not only show that character-level tokenization leads to better performance than the typical word-level approaches, but also that both approaches are able to capture complementary information. Thus, the best results are achieved by combining tokenization at both levels.Comment: 11 pages, 2 figures, 4 tables, AIMSA 201

Deep Dialog Act Recognition using Multiple Token, Segment, and Context Information Representations

Dialog act (DA) recognition is a task that has been widely explored over the years. Recently, most approaches to the task explored different DNN architectures to combine the representations of the words in a segment and generate a segment representation that provides cues for intention. In this study, we explore means to generate more informative segment representations, not only by exploring different network architectures, but also by considering different token representations, not only at the word level, but also at the character and functional levels. At the word level, in addition to the commonly used uncontextualized embeddings, we explore the use of contextualized representations, which provide information concerning word sense and segment structure. Character-level tokenization is important to capture intention-related morphological aspects that cannot be captured at the word level. Finally, the functional level provides an abstraction from words, which shifts the focus to the structure of the segment. We also explore approaches to enrich the segment representation with context information from the history of the dialog, both in terms of the classifications of the surrounding segments and the turn-taking history. This kind of information has already been proved important for the disambiguation of DAs in previous studies. Nevertheless, we are able to capture additional information by considering a summary of the dialog history and a wider turn-taking context. By combining the best approaches at each step, we achieve results that surpass the previous state-of-the-art on generic DA recognition on both SwDA and MRDA, two of the most widely explored corpora for the task. Furthermore, by considering both past and future context, simulating annotation scenario, our approach achieves a performance similar to that of a human annotator on SwDA and surpasses it on MRDA.Comment: 38 pages, 7 figures, 9 tables, submitted to JAI

Automatic recognition of the general-purpose communicative functions defined by the ISO 24617-2 standard for dialog act annotation

From the perspective of a dialog system, it is important to identify the intention behind the segments in a dialog, since it provides an important cue regarding the information that is present in the segments and how they should be interpreted. ISO 24617-2, the standard for dialog act annotation, defines a hierarchically organized set of general-purpose communicative functions which correspond to different intentions that are relevant in the context of a dialog. We explore the automatic recognition of these communicative functions in the DialogBank, which is a reference set of dialogs annotated according to this standard. To do so, we propose adaptations of existing approaches to flat dialog act recognition that allow them to deal with the hierarchical classification problem. More specifically, we propose the use of an end-to-end hierarchical network with cascading outputs and maximum a posteriori path estimation to predict the communicative function at each level of the hierarchy, preserve the dependencies between the functions in the path, and decide at which level to stop. Furthermore, since the amount of dialogs in the DialogBank is small, we rely on transfer learning processes to reduce overfitting and improve performance. The results of our experiments show that our approach outperforms both a flat one and hierarchical approaches based on multiple classifiers and that each of its components plays an important role towards the recognition of general-purpose communicative functions.info:eu-repo/semantics/publishedVersio

Hierarchical Multi-Label Dialog Act Recognition on Spanish Data

Dialog acts reveal the intention behind the uttered words. Thus, their automatic recognition is important for a dialog system trying to understand its conversational partner. The study presented in this article approaches that task on the DIHANA corpus, whose three-level dialog act annotation scheme poses problems which have not been explored in recent studies. In addition to the hierarchical problem, the two lower levels pose multi-label classification problems. Furthermore, each level in the hierarchy refers to a different aspect concerning the intention of the speaker both in terms of the structure of the dialog and the task. Also, since its dialogs are in Spanish, it allows us to assess whether the state-of-the-art approaches on English data generalize to a different language. More specifically, we compare the performance of different segment representation approaches focusing on both sequences and patterns of words and assess the importance of the dialog history and the relations between the multiple levels of the hierarchy. Concerning the single-label classification problem posed by the top level, we show that the conclusions drawn on English data also hold on Spanish data. Furthermore, we show that the approaches can be adapted to multi-label scenarios. Finally, by hierarchically combining the best classifiers for each level, we achieve the best results reported for this corpus.Comment: 21 pages, 4 figures, 17 tables, translated version of the article published in Linguam\'atica 11(1

Mapping the dialog act annotations of the LEGO corpus into ISO 24617-2 communicative functions

ISO 24617-2, the ISO standard for dialog act annotation, sets the ground for more comparable research in the area. However, the amount of data annotated according to it is still reduced, which impairs the development of approaches for automatic recognition. In this paper, we describe a mapping of the original dialog act labels of the LEGO corpus, which have been neglected, into the communicative functions of the standard. Although this does not lead to a complete annotation according to the standard, the 347 dialogs provide a relevant amount of data that can be used in the development of automatic communicative function recognition approaches, which may lead to a wider adoption of the standard. Using the 17 English dialogs of the DialogBank as gold standard, our preliminary experiments have shown that including the mapped dialogs during the training phase leads to improved performance while recognizing communicative functions in the Task dimension.info:eu-repo/semantics/publishedVersio

End-to-end multi-level dialog act recognition

The three-level dialog act annotation scheme of the DIHANA corpus poses a multi-level classification problem in which the bottom levels allow multiple or no labels for a single segment. We approach automatic dialog act recognition on the three levels using an end-to-end approach, in order to implicitly capture relations between them. Our deep neural network classifier uses a combination of word- and character-based segment representation approaches, together with a summary of the dialog history and information concerning speaker changes. We show that it is important to specialize the generic segment representation in order to capture the most relevant information for each level. On the other hand, the summary of the dialog history should combine information from the three levels to capture dependencies between them. Furthermore, the labels generated for each level help in the prediction of those of the lower levels. Overall, we achieve results which surpass those of our previous approach using the hierarchical combination of three independent per-level classifiers. Furthermore, the results even surpass the results achieved on the simplified version of the problem approached by previous studies, which neglected the multi-label nature of the bottom levels and only considered the label combinations present in the corpus.info:eu-repo/semantics/publishedVersio

Learning to Create and Reuse Words in Open-Vocabulary Neural Language Modeling

Fixed-vocabulary language models fail to account for one of the most characteristic statistical facts of natural language: the frequent creation and reuse of new word types. Although character-level language models offer a partial solution in that they can create word types not attested in the training corpus, they do not capture the "bursty" distribution of such words. In this paper, we augment a hierarchical LSTM language model that generates sequences of word tokens character by character with a caching mechanism that learns to reuse previously generated words. To validate our model we construct a new open-vocabulary language modeling corpus (the Multilingual Wikipedia Corpus, MWC) from comparable Wikipedia articles in 7 typologically diverse languages and demonstrate the effectiveness of our model across this range of languages.Comment: ACL 201

Automatic recognition of the general-purpose communicative functions defined by the ISO 24617-2 standard for dialog act annotation (Extended abstract)

From the perspective of a dialog system, the identification of the intention behind the segments in a dialog is important, as it provides cues regarding the information present in the segments and how they should be interpreted. The ISO 24617-2 standard for dialog act annotation defines a hierarchically organized set of general-purpose communicative functions that correspond to different intentions that are relevant in the context of a dialog. In this paper, we explore the automatic recognition of these functions. To do so, we propose to adapt existing approaches to dialog act recognition, so that they can deal with the hierarchical classification problem. More specifically, we propose the use of an end-to-end hierarchical network with cascading outputs and maximum a posteriori path estimation to predict the communicative function at each level of the hierarchy, preserve the dependencies between the functions in the path, and decide at which level to stop. Additionally, we rely on transfer learning processes to address the data scarcity problem. Our experiments on the DialogBank show that this approach outperforms both flat and hierarchical approaches based on multiple classifiers and that each of its components plays an important role in the recognition of general-purpose communicative functionsinfo:eu-repo/semantics/publishedVersio