A Comprehensive Instrument for Measuring Knowledge Management System Satisfaction

This paper study on measuring the user satisfactionof Knowledge Resources for Science and Technology ExcellenceMalaysia (KRSTE.my) as a medium for managing knowledge inScience, Technology and Innovation (STI), amongst theregistered users. As a Knowledge Management System (KMS),KRSTE.my functions as a collector of STI information relatedmaterial, provides a platform for collaboration and discussion ofthe community, and also a receptor of the latest inventions inSTI. This study proposes an integrated instrument for theempirical evaluation of user’s satisfaction of a KMS. We haveconsolidated factors from several instruments developed byprevious researchers. This effort has resulted in a comprehensiveinstrument for measuring users' satisfaction of a knowledgemanagement system. The instrument consists of six knowledgefactors, namely: content, map, manipulation, community,usefulness, and security, which measure the level of usersatisfaction towards the system. The instrument includes 22items that measure user satisfaction of KRSTE.my. A total of271 Malaysian citizen registered subscribers that has accessed tothe system are involved in this study. Quantitative researchmethods have been employed in data collection processconducted over a period of seven weeks. This study involved astatistical analysis to determine significant factors that measureuser satisfaction on KRSTE.my. Results from the analysisindicate that the instrument is reliable which show all itemsmeasuring the six dimensions are correlated. The finding of thestudy shown that knowledge content and knowledge map gives ahigh level of satisfaction to the user based on the mean score.While only the knowledge security, knowledge manipulation,knowledge usefulness and knowledge community are at moderatelevel of satisfaction. Overall, user satisfaction is high onKRSTE.my with the mean score of 3.49 (of the maximum score of5). This study also makes an important contribution indetermining the level of user satisfaction toward KRSTE.my as aKMS. In addition, the study produced a reliable instrument

The development of organizational memory information system in academic setting

This study is concerned with proposing a suitable organizational memory framework for Faculty Memory Information System and the development of Faculty Memory Information System (FMIS) prototype for the Faculty of Computer Science & Information Technology, UM.The framework portrays interaction between components that support the institution memory and the information system components that support the effort to captures and preserves the institutional knowledge. Finally, based on the proposed framework, computational support is proposed to be web-based prototype to enable usage in intranet and Internet environment.A web-based environment would facilitate faculty members to utilize the prototype without limiting themselves to the physical presence at the faculty

The development of organizational memory information system in academic setting

This study is concerned with proposing a suitable organizational memory framework for Faculty Memory Information System and the development of Faculty Memory Information System (FMIS) prototype for the Faculty of Computer Science & Information Technology, UM.The framework portrays interaction between components that support the institution memory and the information system components that support the effort to captures and preserves the institutional knowledge. Finally, based on the proposed framework, computational support is proposed to be web-based prototype to enable usage in intranet and Internet environment.A web-based environment would facilitate faculty members to utilize the prototype without limiting themselves to the physical presence at the faculty

Supporting Learning by Tracing Personal Knowledge Formation

Internet-based and mobile technologies enable new ways of learning. They offer us new possibilities to access an enormous amount of knowledge at any time and everywhere. Among many advantages, the adaptations require a rethinking of our previous learning behaviour patterns and processes. The challenge for students is no longer to get access to information and knowledge, but to select the right one and to deal with the information and knowledge overflow. The aim of this research is to define, design and validate an advanced concept to support the contemporary learning processes. Therefore, the requirements for a new approach have been assessed, the available solutions from the related area of (personal) Knowledge Management have been investigated, and the weaknesses in the context of learning identified. The identified issues have been substantiated by university students via a quantitative survey. Besides several smaller aspects, knowledge fragmentation and the nescience of the knowledge formation process have been classified as the most critical ones. To overcome these problems, a methodological concept has been developed, and a corresponding technological design created. The chosen approach is an intelligent, independent intermediate layer, which traces the different steps our knowledge entities are going through. Based on personal and individual configurations, the system provides a comprehensive and overall observation of nearly all our knowledge work activities. It supports the building and accessing of the knowledge formation paths for every important knowledge unit, later path combination and the access to automatically generated versions of our work. Moreover, it helps the users not only to remember what they did, but also gives them some strong indications why they did it. This is achieved by combining different knowledge actions and looking at the influences they have on each other. The suggested concept has been critically proved and confirmed via a qualitative expert analysis and backed up by a quantitative survey among university students