A Partial Test and Development of the DeLone and McLean Model of IS Success

DeLone and McLean’s (1992) comprehensive review of different information system success measures concludes with a model of interrelationships between six IS Success constructs. This paper critically examines the meaning of four of these constructs and the evidence of relationships between them. It then provides results from an empirical test of these relationships. TheempiricalresultsprovidesubstantialsupportforDeLoneandMcLean’smodel. Threefactors,System Quality, Information Quality, and Usefulness, are found to explain 72% of the variance in the overall User Satisfaction measure. Three factors, System Quality, Information Quality, and a measure of the importance of the system to the user, User Involvement, are found to explain 56% of the variance in Usefulness. The paper concludes that of the four measures studied, the best “omnibus” measure of IS success is User Satisfaction. This can be measured using the simple four-question instrument presented in the study

EDMS Use in Local E-Government: Extent of Use and Overall Performance Mediated by Routinization and Infusion

This study analyzes the effects of several post-adoption behaviors (extent of use, routinization and infusion) on overall performance in using an Electronic Document Management System (EDMS). Furthermore, we test whether the routinization and infusion variables mediate the influence of the extent of use on overall performance. This research collects data from a survey answered by 2,175 employees (EDMS users) of Portuguese municipalities. The Partial Least Squares technique is applied to test the model. The results showed that routinization is directly predicted by the extent of use, whereas infusion is directly affected by the extent of use and also by routinization. Consequently, such post-adoptive behaviors are interrelated not only in a sequential process, but also in parallel. In addition, overall performance is directly influenced by routinization and infusion. Finally, an indirect effects analysis shows that routinization and infusion mediate the relationship between extent of use and overall performance

THE EFFECTS OF COMMUNITIES OF PRACTICE ON THE SUCCESS OF AN EXPERT RECOMMENDING SERVICE

This article presents an explorative study of the impact of Communities of Practice (CoPs) on the success of a certain category of Knowledge Management Systems, hereafter called Expert Recommender Information Systems. They regroup Information Systems that identify and display individuals who have been qualified by the system as experts, and who are in a position to help users solve problems involving a business process breakdown. Rather than focusing on the Expert Recommending Information System itself, the author concentrates on the service it delivers, the Expert Recommending Service (ERS). Using multiple case study research, five different organizations were investigated, essentially in order to identify how CoPs influence the success of their ERS.IS success; Communities of Practice; Expert Recommending Services; Experts

Investigating the factors affecting information systems evaluation within sustainable environments

Copyright @ 2013 EMCIS.Currently, organizations and stakeholders are more concerned with environmental issues, thus the role of information systems (IS) and information technologies (IT) within organizations towards ecological being sustainability has changed. Environmental or Green initiatives is realized as having credibly to assist in shifting to a sustainable society. Furthermore, the elements within IS/IT evaluation including costs, benefits and risks within organizations associated with IS evaluation and sustainability are taken into account in terms of the challenges concerning green practices (Green IS/IT) leading the organizations to attempt to diminish the impact of their IS/IT operations towards the environments socially and ethically, which indirectly assist them in achieving competitive advantages competitors through adopting and implementing environmental sustainability practices. In addition, government sectors are taking a step closer in order to create awareness and incorporate green into all components of the business functions. Practitioners and scholars are motivating to use the existing frameworks and models to evaluate IS/IT initiatives with sustainability taken into perspectives. Consequently, the purpose of this paper is to critically review the normative literature associated with IS evaluation within sustainable environments and to develop a conceptual framework or model for IS evaluation within sustainable organizations that measures the impact of environmental sustainability factors and highlight a number of research gaps that need to be addressed in future research

Factors Affecting the Success of E-Learning-Based Training using Learning Management System Platforms: Adaptations of Updated DeLone and McLean Models

The purpose of this study is to determine the factors, both direct and indirect, that affect the success of the learning management systems implemented in the Ministry of Education's “Sekolah Penggerak” training program. The DeLone-McClean IS Success Model was modified to be used as the study's analysis tool. The study employed a quantitative method with 122 samples. The survey technique employing Google Forms was used in the data collection process. The Partial Least Square Structural Model was analyzed using the Smart-PLS 3.0 software. As the t-statistic value was more than 1.96 and the p-value was less than 0.05, all hypotheses testing direct influence on success were accepted. Only four of the thirteen hypotheses on indirect influence were rejected. In conclusion, the DeLone-McClean IS Success Model can be used to evaluate the effectiveness of a learning management system in various e-learning activities

Evaluation Of Net Benefit In Akumaju HRIS Using The Delone & Mclean Model AT PT. Valdo International

Teknologi informasi atau IT untuk era modern menjadi kebutuhan bagi individu atau organisasi/perusahaan. Dalam penerapannya, TI sangat mempengaruhi proses suatu perusahaan sehingga dapat dengan cepat mengembangkan dan mengolah data, salah satunya TI berbasis manajemen sumber daya manusia (SDM) yang merupakan elemen yang sangat penting dalam sebuah perusahaan. Salah satu TI berbasis SDM adalah human resource integrated system (HRIS), dalam penggunaannya untuk mempermudah dan mempercepat sumber daya manusia (SDM) dalam pengolahan data dan operasional perusahaan yang diimplementasikan di PT Valdo International. Namun pada kenyataannya implementasi TI memerlukan pengembangan dan evaluasi lebih lanjut karena era semakin maju dan pembaruan sistem dilakukan untuk memudahkan setiap pengguna yang terlibat. Maka penelitian ini dibuat untuk mengevaluasi manfaat bersih HRIS AkuMaju menggunakan model Delone & Mclean di PT Valdo International yang bertujuan untuk menggambarkan pengaruh kualitas informasi, kualitas sistem, kepuasan pengguna dan kualitas layanan terhadap penggunaan, pengaruh kualitas informasi, kualitas sistem dan kualitas layanan. pada kepuasan pengguna, dan pengaruh penggunaan dan kepuasan pengguna pada manfaat bersih. Untuk mengetahui pengaruh tersebut digunakan model Delone & Mclean menggunakan aplikasi SPSS dan Smart-PLS dengan hasil sebagai bahan pertimbangan dalam proses pengembangan sistem HRIS di PT Valdo International untuk kemajuan perusahaan

Enterpise resource planning deplozment guide

The deployment of an Enterprise Resource Planning system (briefly ERP) is a global project, of strategic importance for the companies. It is equally a project for the reorganization of the business processes. A guide for the deployment involves all that is necessary for the counseling for the start up of an ERP system: conceptual matters, basic rules, managers' expectations, success factors, associated risks and good practices.enterprise resource planning systems (ERP), ERP deployment, success factors, basic rules, ERP deployment associated risks, best practices

Evaluasi Keberhasilan SIAMIK UPN“Veteran” Jawa Timur Dengan Pendekatan Information System Success Model DELONE AND MCLEAN

Artikel jurnal ini menyajikan evaluasi keberhasilan Sistem Informasi Akademik (SIAMIK) di Universitas Pembangunan Nasional “Veteran” Jawa Timur dengan menggunakan Information System Success Model DeLone and McLean. Penelitian ini bertujuan untuk menilai efektivitas dan efisiensi SIAMIK dalam meningkatkan proses akademik dan meningkatkan kinerja kelembagaan secara keseluruhan. Metode penelitian yang digunakan adalah kuantitatif dengan menggunakan kuesioner. Responden dalam penelitian ini dipilih dengan menggunakan metode stratified random sampling yang ditentukan dengan menggunakan rumus slovin dengan sasaran mahasiswa pengguna SIAMIK di Universitas Pembangunan Nasional “Veteran” Jawa Timur dengan jumlah sampel sebanyak 117 mahasiswa. Pengelolaan data dalam penelitian ini menggunakan teknik analisis SEM dengan tools SmartPLS 4 dengan variabel kualitas sistem, kualitas informasi, kuailtas layanan, kepuasan pengguna, dan net benefit. Berdasarkan hasil dari 7 hipotesis yang diuji, terdapat 5 hipotesis yang memenuhi kriteria kualitas. Penelitian ini diharapkan dapat memberikan masukan dan rekomendasi untuk pengembangan sistem informasi akademik di Universitas Pembangunan Nasional “Veteran” Jawa Timur maupun di lembaga pendidikan lainnya