Ambiguity in multicriteria quality decisions.

Quality is becoming an issue of increasing strategic importance in business. The aim of this paper is to analyze quality from a decision-making perspective. Quality decisions are characterized by their ambiguity while their evaluation uses a multicriteria viewpoint. Fuzzy decision theory provides a conceptual framework to model decisions with these features. It enables the decision maker to add his/her own experience and any other type of information to that obtained from hard figures. This theory is applied to a set of quality decision alternatives which are evaluated using different criteria such as their impact on fixed costs, cost of quality, leadtime and flexibility. The approach provided in this paper can be extended to other quality decisions.Quality decision-making; Quality dimensions; Fuzzy multicriteria decision making;

Advancing Alternative Analysis: Integration of Decision Science.

Decision analysis-a systematic approach to solving complex problems-offers tools and frameworks to support decision making that are increasingly being applied to environmental challenges. Alternatives analysis is a method used in regulation and product design to identify, compare, and evaluate the safety and viability of potential substitutes for hazardous chemicals.Assess whether decision science may assist the alternatives analysis decision maker in comparing alternatives across a range of metrics.A workshop was convened that included representatives from government, academia, business, and civil society and included experts in toxicology, decision science, alternatives assessment, engineering, and law and policy. Participants were divided into two groups and prompted with targeted questions. Throughout the workshop, the groups periodically came together in plenary sessions to reflect on other groups' findings.We conclude the further incorporation of decision science into alternatives analysis would advance the ability of companies and regulators to select alternatives to harmful ingredients, and would also advance the science of decision analysis.We advance four recommendations: (1) engaging the systematic development and evaluation of decision approaches and tools; (2) using case studies to advance the integration of decision analysis into alternatives analysis; (3) supporting transdisciplinary research; and (4) supporting education and outreach efforts

Development of a multi-criteria collaborative decision model for performance management in networks of organisations

Páginas numeradas; I-XIII, 14-117Tese de mestrado. Gestão de Informação. Faculdade de Engenharia. Universidade do Porto. 200

Integrating multicriteria decision analysis and scenario planning : review and extension

Scenario planning and multiple criteria decision analysis (MCDA) are two key management science tools used in strategic planning. In this paper, we explore the integration of these two approaches in a coherent manner, recognizing that each adds value to the implementation of the other. Various approaches that have been adopted for such integration are reviewed, with a primary focus on the process of constructing preferences both within and between scenarios. Biases that may be introduced by inappropriate assumptions during such processes are identified, and used to motivate a framework for integrating MCDA and scenario thinking, based on applying MCDA concepts across a range of "metacriteria" (combinations of scenarios and primary criteria). Within this framework, preferences according to each primary criterion can be expressed in the context of different scenarios. The paper concludes with a hypothetical but non-trivial example of agricultural policy planning in a developing country

Managing Interacting Criteria: Application to Environmental Evaluation Practices

The need for organizations to evaluate their environmental practices has been recently increasing. This fact has led to the development of many approaches to appraise such practices. In this paper, a novel decision model to evaluate company’s environmental practices is proposed to improve traditional evaluation process in different facets. Firstly, different reviewers’ collectives related to the company’s activity are taken into account in the process to increase company internal efficiency and external legitimacy. Secondly, following the standard ISO 14031, two general categories of environmental performance indicators, management and operational, are considered. Thirdly, since the assumption of independence among environmental indicators is rarely verified in environmental context, an aggregation operator to bear in mind the relationship among such indicators in the evaluation results is proposed. Finally, this new model integrates quantitative and qualitative information with different scales using a multi-granular linguistic model that allows to adapt diverse evaluation scales according to appraisers’ knowledge