Products and Services

Today’s global economy offers more opportunities, but is also more complex and competitive than ever before. This fact leads to a wide range of research activity in different fields of interest, especially in the so-called high-tech sectors. This book is a result of widespread research and development activity from many researchers worldwide, covering the aspects of development activities in general, as well as various aspects of the practical application of knowledge

A Competence Knowledge Base System as Part of the Organizational Memory

Personal competences of experienced employees are the most important knowledge assets of knowledge-work oriented enterprises. Thus, it makes perfect sense to start IT support for enterprise knowledge management with a system that facilitates finding of appropriate contact persons for business tasks which require specific knowledge, experiences, or skills. We propose such a competence knowledge base system (CKBS) which builds upon an ontology-based model of competence fields, the use of which allows (i) comprehensive multi-criteria organization and queries for personal competences, (ii) complex heuristic inferences for finding knowledgeable persons in spite of vaguely speci ed information needs, and (iii) easy integration of the CKBS into an overall organizational memory information system