TwiSE at SemEval-2016 Task 4: Twitter Sentiment Classification

This paper describes the participation of the team "TwiSE" in the SemEval 2016 challenge. Specifically, we participated in Task 4, namely "Sentiment Analysis in Twitter" for which we implemented sentiment classification systems for subtasks A, B, C and D. Our approach consists of two steps. In the first step, we generate and validate diverse feature sets for twitter sentiment evaluation, inspired by the work of participants of previous editions of such challenges. In the second step, we focus on the optimization of the evaluation measures of the different subtasks. To this end, we examine different learning strategies by validating them on the data provided by the task organisers. For our final submissions we used an ensemble learning approach (stacked generalization) for Subtask A and single linear models for the rest of the subtasks. In the official leaderboard we were ranked 9/35, 8/19, 1/11 and 2/14 for subtasks A, B, C and D respectively.\footnote{We make the code available for research purposes at \url{https://github.com/balikasg/SemEval2016-Twitter\_Sentiment\_Evaluation}.

User Intent Prediction in Information-seeking Conversations

Conversational assistants are being progressively adopted by the general population. However, they are not capable of handling complicated information-seeking tasks that involve multiple turns of information exchange. Due to the limited communication bandwidth in conversational search, it is important for conversational assistants to accurately detect and predict user intent in information-seeking conversations. In this paper, we investigate two aspects of user intent prediction in an information-seeking setting. First, we extract features based on the content, structural, and sentiment characteristics of a given utterance, and use classic machine learning methods to perform user intent prediction. We then conduct an in-depth feature importance analysis to identify key features in this prediction task. We find that structural features contribute most to the prediction performance. Given this finding, we construct neural classifiers to incorporate context information and achieve better performance without feature engineering. Our findings can provide insights into the important factors and effective methods of user intent prediction in information-seeking conversations.Comment: Accepted to CHIIR 201

Effective Use of Word Order for Text Categorization with Convolutional Neural Networks

Convolutional neural network (CNN) is a neural network that can make use of the internal structure of data such as the 2D structure of image data. This paper studies CNN on text categorization to exploit the 1D structure (namely, word order) of text data for accurate prediction. Instead of using low-dimensional word vectors as input as is often done, we directly apply CNN to high-dimensional text data, which leads to directly learning embedding of small text regions for use in classification. In addition to a straightforward adaptation of CNN from image to text, a simple but new variation which employs bag-of-word conversion in the convolution layer is proposed. An extension to combine multiple convolution layers is also explored for higher accuracy. The experiments demonstrate the effectiveness of our approach in comparison with state-of-the-art methods

Automatically extracting polarity-bearing topics for cross-domain sentiment classification

Joint sentiment-topic (JST) model was previously proposed to detect sentiment and topic simultaneously from text. The only supervision required by JST model learning is domain-independent polarity word priors. In this paper, we modify the JST model by incorporating word polarity priors through modifying the topic-word Dirichlet priors. We study the polarity-bearing topics extracted by JST and show that by augmenting the original feature space with polarity-bearing topics, the in-domain supervised classifiers learned from augmented feature representation achieve the state-of-the-art performance of 95% on the movie review data and an average of 90% on the multi-domain sentiment dataset. Furthermore, using feature augmentation and selection according to the information gain criteria for cross-domain sentiment classification, our proposed approach performs either better or comparably compared to previous approaches. Nevertheless, our approach is much simpler and does not require difficult parameter tuning

A case study of predicting banking customers behaviour by using data mining

Data Mining (DM) is a technique that examines information stored in large database or data warehouse and find the patterns or trends in the data that are not yet known or suspected. DM techniques have been applied to a variety of different domains including Customer Relationship Management CRM). In this research, a new Customer Knowledge Management (CKM) framework based on data mining is proposed. The proposed data mining framework in this study manages relationships between banking organizations and their customers. Two typical data mining techniques - Neural Network and Association Rules - are applied to predict the behavior of customers and to increase the decision-making processes for recalling valued customers in banking industries. The experiments on the real world dataset are conducted and the different metrics are used to evaluate the performances of the two data mining models. The results indicate that the Neural Network model achieves better accuracy but takes longer time to train the model