Assistive Technology and Capacity Building for Inclusive Education: the Experience of Resource Centers in Serbia

Abstract

As part of the effort to implement systematic change and promote inclusive educational practices, the Ministry of Education of the Republic of Serbia and UNICEF Serbia, with EU support, aimed to strengthen inclusive education by enhancing the capacity of 13 Resource Centers to deliver assistive technology (AT) services. Comprehensive training programs were co-developed with national and international experts and delivered to 490 staff members across three progressive modules: BASIC, ADVANCED 1, and ADVANCED 2. These programs introduced foundational AT concepts, provided advanced practical skills, and addressed policy alignment for experienced practitioners. Participants reported significant knowledge gains and increased confidence in AT service delivery, with practical applications fostering stronger networks and consistent practices among Resource Centers. The initiative highlights the importance of tailored, collaborative training in achieving systemic improvements in inclusive education, offering a scalable model for similar efforts in other contexts