Quality reviews as dialogue

Abstract

This invited conference presentation reflects on the role of dialogue as the central mode of quality assurance in higher education reviews. Drawing on international experience as review chair across diverse institutions in Ireland, Europe, and beyond, the talk highlights how panels can function as “collegial but rigorous friends,” guided by ESG and QQI frameworks. Rather than aiming for polished performance, reviews should seek authentic evidence, coherence between mission, strategy, and quality processes, and sustainable growth. Case insights from recent Irish reviews point to both strengths—such as agile governance, digital infrastructures, and integrated student feedback—and areas for development, including research ambitions, governance structures, and QA-led internationalisation. Emphasis is placed on how shared values—trust, inclusivity, independence, and collaboration—provide fertile ground for open dialogue. Ultimately, quality reviews are not about perfection or compliance but about collective learning, resilience, and progress through reflective and constructive exchange