Analysis of Public Satisfaction Levels Towards Hospital Services Using The K-Nearest Neighbors Method (Case Study: XYZ Regional Public Hospital)

The level of public satisfaction with health services is an important indicator that reflects the quality of services provided by a hospital. XYZ Hospital, as one of the main health service providers, strives to continuously improve the quality of its services by understanding and evaluating the level of patient satisfaction. However, challenges arise when it comes to accurately identifying and predicting patient satisfaction, given the diverse characteristics of patients and the complexity of the services provided. Therefore, this study aims to analyze the level of public satisfaction with XYZ Hospital services using the K-Nearest Neighbors method. This study employs a quantitative approach by utilizing patient satisfaction data obtained through a survey. We then analyze the data using the K-Nearest Neighbors method, known for its effectiveness in classifying based on data proximity. We carry out the model performance evaluation process through an evaluation matrix that includes accuracy, precision, recall, and F1-score. The results of the study show that the K-Nearest Neighbors model is able to classify patient satisfaction with an accuracy value of 94%, precision of 97.67%, recall of 95.45%, and F1-Score of 96.55%. These results indicate that the K-Nearest Neighbors model is not only accurate in predicting patient satisfaction but also consistent in classifying patients who are satisfied and dissatisfied. The study's conclusion is that the K-nearest neighbors method is very effective in analyzing and predicting the level of patient satisfaction at XYZ Hospital. This study makes a significant contribution by utilizing the K-Nearest Neighbors model as a potent predictive tool for assessing patient satisfaction, a tool hospitals can employ to enhance service quality. We hope that further development will enable the larger-scale implementation of this model, thereby enhancing the quality of health services across various hospitals

The Effect Of Servant Leadership And Intrinsic Motivation On Affective Commitment And Employee Performance

This study aims to examine the influence of servant leadership and intrinsic motivation on affective commitment and employee performance. Employing a causal research design with a quantitative approach, data were collected using a saturated sampling method from 90 employees. The data were analyzed using Partial Least Squares (PLS) with the SmartPLS 4 software. The results indicate that servant leadership has no significant effect on affective commitment but has a positive and significant effect on employee performance. Intrinsic motivation positively and significantly affects both affective commitment and employee performance. Furthermore, affective commitment has a significant positive effect on performance. However, affective commitment does not mediate the relationship between servant leadership and employee performance, whereas it does mediate the relationship between intrinsic motivation and performance

The Influence of Perceived Organizational Support and Work Life Balance on Work Engagement (Case Study at PL PLN (Persero) UPT Karawang)

PLN UPT Karawang is responsible for managing electricity transmission assets across the regions of Karawang, Bekasi, Purwakarta, and Subang, with a total capacity of 6,530 MVA from 60 transformer units, serving 17 high-voltage consumers. By the end of 2024, this unit had fulfilled only 95.14% of its workforce requirements, which may lead to excessive workloads, reduced work-life balance, and increased risks of fatigue and declining employee well-being. Furthermore, a drop in the work engagement index from 89.74% in 2022 to 88.89% in 2023, along with suboptimal achievements in the Work Condition and Recognition dimensions, reflects potential weaknesses in organizational support and recognition for employees. This decline indicates a weakening in leadership quality, supervision, and organizational culture, which can negatively affect employee motivation, job satisfaction, and loyalty. Additionally, a reduced sense of meaningfulness in work and worsening working conditions may lower productivity and increase stress levels.This study aims to analyze the influence of direct supervisor support and work-life balance on employee work engagement at PLN UPT Karawang. Data were collected through a questionnaire using a 1–5 scale and analyzed using the Partial Least Squares method within the Structural Equation Modeling framework. The results indicate that both organizational support and work-life balance have a significant influence, both partially and simultaneously, on work engagement. The coefficient of determination value of 0.406 suggests that 40.6% of work engagement is explained by these two variables, while the remaining 59.4% is influenced by other factors. This study is limited by the scope of respondents and variables, so future research is recommended to broaden the population and include other variables such as leadership, organizational culture, and psychological well-being to gain a deeper understanding

The Effect Of Training And Competence On Employee Performance At Xyz Health Foundation

Background: This study aims to find out an overview of employee training, competencies, and performance at the XYZ Health Foundation. In addition, this study aims to determine the influence of each variable that can affect Employee Performance at the XYZ Health Foundation, namely training and competence. Research sample The sample to be taken in this study includes male and female employees at the XYZ Health Foundation with a total of 106 employees using purposive sampling techniques. Method: The analysis method used is a quantitative method with descriptive and verifiable/causative analysis. The instrument test was carried out with a validity test consisting of convergent validity and discriminant validity. In addition,  a reliability test was carried out using a composite reliability approach. Data analysis was carried out using the Partial Least Square – Structural Equation Modeling (PLS-SEM) approach which will be processed with the help of Smart PLS 4.0 software. Results and Conclusions:The results of the study show that training has a positive influence on employee performance and competence also has a significant effect on employee performance. Training and competency simultaneously have a significant effect on employee performance at the XYZ Health Foundation. Effective training is able to support competency development, which ultimately contributes to improving overall employee performance

Factor Analysis Of Employee Engagement On Employees At PT XYZ

This research aims to identify the factors that represent employee engagement at PT. XYZ, model fit, and the emergence of new engagement factors. This research uses quantitative method with a cross-sectional survey of 312 respondents, was conducted using a convenience sampling and 5 scale of Likert for the questionnaire. Data analysis includes descriptive statistics, factor analysis consisting of EFA and CFA. In the process, the analysis was conducted using SPSS and AMOS. The results of this study state that the factors that represent employee engagement at PT. XYZ is Personal Growth & Work Life Balance. The quality of model adjustment values are fit. The identification of new factors that emerged in this study, namely the Agile & Smart Workplace. This study offers a more comprehensive discussion than previous studies by analyzing a large number of factors and indicators through EFA and CFA analysis in stages. To better engage employees, managers is advised to maintain or even improve the factor that represent the engagement of PT. XYZ, develop strategies to formulate more structured employee engagement policies based on data, and create a smart workplace with the practice of utilizing technology and digitalization

The Impact Of Flexible Working Arrangements On Employee Productivity: The Mediating Role Of Work-Life Balance

  This study examines the impact of flexible work arrangements on productivity in start-up companies located in Bandung Techno Park, using work-life balance as a mediating variable. With a sample size of 168 start-up company members in Bandung Techno Park (BTP), this study uses a probability sampling technique. This study uses quantitative research techniques and structural equal modeling (SEM) based on partial least squares (PLS-SEM) for data analysis. Based on the results of the study, work-life balance and increased productivity are greatly enhanced by flexible work arrangements. The mediating variable of work-life balance acts as a mediator between productivity and flexible work schedules. The findings of this study can be a guide for business management who want to increase the productivity of start-up companies through work arrangement solutions that support work-life balance

The Effect Of Using UV Plastic Shade And Soil Amendments In Suppressing The Presence Of Thrips Pests On Tomato Plants In Dry Land

This study examined the control of thrips through technical culture on tomato plants by combining soil amendments and UV plastic shade. An experiment was conducted in dry land in Gumantar village, North Lombok Regency, from May to September 2024. This study tested three levels of soil amendments (without soil amendments, with chicken manure, and biochar) and two levels of shade (without shade and with UV plastic shade). The treatments were arranged factorially using a randomized block design with three replications. The population of thrips, both larvae and imago, and the intensity of thrips pest attacks were observed. The results showed an interaction between soil amendments and UV plastic shelters in suppressing the first instar larvae of thrips pests on young leaves. The soil amendment factor significantly affected the presence of first instar larvae on old and young leaves. The UV plastic shelter treatment had a significant impact on all observation parameters, namely thrips pest imago on old and young leaves, first instar larvae on old and young leaves, second instar larvae on old and young leaves, and the intensity of thrips pest attacks

Sharia Fintech Securities Crowdfunding (SCF) Business Model

The growth of the sharia economy, especially in the Securities Crowdfunding (SCF) sector, is increasingly in demand because it offers a fair financial concept. This great potential encourages startups to establish sharia-based SCF companies, such as LBS Urun Dana. However, the main challenge is the lack of public understanding of the sharia SCF business model, which often creates negative perceptions, especially among MSMEs and investors. This study aims to describe the LBS Urun Dana business model using the Business Model Canvas and Value Design Model approaches, and to analyze the strengths of sharia SCF as a driver of industrial growth in Indonesia. The method used is qualitative with data collection techniques through interviews and documentation, as well as descriptive and SWOT analysis. The results of the study show that LBS Urun Dana has integrated sharia principles comprehensively, with strong strategic partnerships and effective risk management. The focus on transparency, financial inclusion, and investor education strengthens public trust. Strengths in sharia SCF, such as solid partnership networks and sharia analysis competencies, are identified as the main factors for the growth of the sharia SCF industry in Indonesia

Comparative Analysis Of Bumi Serpong Damai City (Bsd) And Nusantara Capital City (Ikn) In The Conceptual Framework Of Sustainable Cities

BSD and IKN City are new cities built in Indonesia with the concept of Sustainable Cities. This research will examine the concepts of BSD and IKN City and the physical development that has been carried out regarding their similarities and differences in the conceptual framework of a coherent city. Using descriptive analysis with purposive sampling. The results of the study found that the basic idea of sustainable cities is basically implemented in the concept and development of BSD and IKN City, especially in its attention to the environment and the application of smart technology in facilitating city management and social life of urban communities

The Role of Training and Assistance in Improving the Utilization of Accounting Information Systems to Improve The Quality of Financial Reports In the SMEs Sector

This study aims to analyze the role of training and mentoring to improve the quality of financial reports in the SMEs sector in Sragen Regency by utilizing an accounting information system. This study uses a survey method with the type of data used quantitative data and primary data sources. Sampling used a purposive sampling technique and 58 SMEs became respondents in this study. The results of the study concluded that the use of Accounting Information System  has a positive and significant effect on the quality of financial reports, while the understanding of accounting no effect on the quality of financial reports. Training and mentoring variables moderate the relationship between use of Accounting Information System and quality of financial reports. Meanwhile, the variable use of Accounting Information System on the quality of financial reports cannot be moderated by training and mentoring