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research
Conceptualising technology enhanced destination experiences
Authors
Addis
Andersson
+93 more
Arnould
Arnould
Balasubramanian
Baron
Beeton
Benckendorff
Binkhorst
Blain
Boswijk
Bouwman
Buhalis
Buhalis
Buhalis
Buhalis
Clawson
Cohen
Craig-Smith
Crouch
Csikszentmihalyi
Cutler
Darmer
Dwivedi
Edvardsson
Egger
Ek
Etgar
Fotis
Fyall
Gouthro
Green
Gretzel
Gretzel
Gretzel
Gretzel
Gruen
Grönroos
Gupta
Hjalager
Holbrook
Huang
Hudson
Jennings
Jensen
Kaplan
Kim
Kim
King
Larsen
Law
Lewis
MacCannell
Mannell
Middleton
Morgan
Morgan
Moscardo
Mossberg
Niininen
O'Reilly
Oh
Payne
Pihlström
Pine
Prahalad
Prahalad
Prahalad
Quan
Ramaswamy
Ramaswamy
Richards
Ritchie
Ritzer
Ryan
Sandström
Saraniemi
Schmallegger
Sharpley
Shaw
Sheldon
Sigala
Stamboulis
Tung
Turner
Tussyadiah
Umlauft
Uriely
van Limburg
Vargo
Walls
Wang
Werthner
Wolf
Zach
Publication date
1 November 2012
Publisher
'Elsevier BV'
Doi
Cite
Abstract
The notion of creating rich and memorable experiences for consumers constitutes a prevalent concept in the tourism industry. With the proliferation of destination choices and increasing competition, it has become critical for destinations to find innovative ways to differentiate their products and create experiences that provide distinct value for the tourist. However, currently two major paradigm shifts are drastically changing the nature of experiences, the understanding of which is crucial for destinations to create successful experiences in the future. Experiences are transforming as (a) consumers now play an active part in co-creating their own experiences and (b) technology is increasingly mediating experiences. Despite the amount of literature recognising the impact of technology on experiences, a holistic conceptualisation of this change is missing. This paper thus raises the need to conflate the two-fold paradigm shift and calls for new reflections on the creation of experiences. The aim is to explore technology as a source of innovation to co-create enhanced destination experiences. The paper contributes on three levels: by introducing and conceptualising a new experience creation paradigm entitled Technology Enhanced Destination Experiences, by proposing an extended destination experience co-creation space in the pre/during/post phases of travel and by discussing managerial implications of this development for the future creation and management of experiences in a destination context. © 2012 Elsevier Ltd
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Bournemouth University Research Online
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Last time updated on 28/07/2016
Crossref
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info:doi/10.1016%2Fj.jdmm.2012...
Last time updated on 03/01/2020