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Customer-Oriented Research of CRM System Structure
Authors
朱云龙
李兵
王扶东
薛劲松
Publication date
1 January 2003
Publisher
Abstract
客户关系管理系统()是提高企业核心竞争力的有力武器,但现有产品存在一定的缺陷。文章提出一种以业务过程分类为基础的,并采用事件驱动的、基于扩展ECA规则的方法实现的CRM系统体系结构。该体系结构能够有效地解决目前CRM产品中存在的一些问题,为改善现有CRM产品的性能和开发新产品提供了一种新的途径
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Shenyang Institute of Automation,Chinese Academy Of Sciences
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oai:ir.sia.cn/:173321/4420
Last time updated on 09/01/2019