This paper tackles the job shop scheduling problem with fuzzy sets modelling uncertain durations and flexible due dates. The objective is to achieve high-service level by maximising due-date satisfaction, considering two different overall satisfaction measures as objective functions. We show how these functions model different attitudes in the framework of fuzzy multicriteria decision making and we define a measure of solution robustness based on an existing a-posteriori semantics of fuzzy schedules to further assess the quality of the obtained solutions. As solving method, we improve a memetic algorithm from the literature by incorporating a new heuristic mechanism to guide the search through plateaus of the fitness landscape. We assess the performance of the resulting algorithm with an extensive experimental study, including a parametric analysis, and a study of the algorithm’s components and synergy between them. We provide results on a set of existing and new benchmark instances for fuzzy job shop with flexible due dates that show the competitiveness of our method.This research has been supported by the Spanish Government under research grant TIN2016-79190-R
