Framework for the Integration of Service and Technology Strategies

Organised by: Cranfield UniversityAfter sales service is a highly profitable business for manufacturers of technology-driven products. Due to this fact competitors want to share in high profit margins. At the same time after sales business has to deal with an increasing range of variants of products and technologies, shorter life cycles and changing customer demands. In spite of these manifold challenges, often neither after sales departments are involved in the early product development stage nor are customer demands and technical parameters considered in the service development processes entirely. Therefore an integration of service and technology strategies is necessary. This paper presents a framework for this integration that visualises the complex interdependencies and interfaces between service as well as product and motor vehicle workshop technologies.Mori Seiki – The Machine Tool Compan

Selected Instruments for Management of Technology Development

Polska dysponuje pewnymi możliwościami rozwijania nowoczesnych technologii, także tych, które aktualnie znajdują się w pierwszych fazach cyklu życia (np. nanotechnologii, spintroniki, fizykochemii zjawisk powierzchniowych, robotyki itd.), i mają wysoki potencjał generowania zysku przy relatywnie niskich (bo niezwiązanych z samymi kosztami produkcji) nakładach inwestycyjnych i niższych wymaganiach, jeśli chodzi o wcześniej zdobyte doświadczenie. Wykorzystanie tych możliwości wymaga rozszerzenia o nowe podejścia tradycyjnego instrumentarium zarządzania technologią, opartego głównie na dorobku teorii racjonalnych oczekiwań. Wśród tych nowych podejść na szczególną uwagę zasługuje foresight i towarzyszące mu: cykl życia technologii i mapowanie, które są przedmiotem niniejszego artykułu

Retrospective evaluation and prospective value-add: a review of R&D investment in Australia

This paper describes a lead project currently underway through Australia’s Sustainable Built Environment National Research Centre evaluating diffusion mechanisms and impacts of R&D investment in the Australian built environment. Through a retrospective analysis of R&D investment trends and industry outcomes, and a prospective assessment of industry futures using strategic foresighting, a future-focussed industry R&D roadmap and pursuant policy guidelines will be developed. This research aims to build new understandings and knowledge relevant to R&D funding strategies, research team formation and management, dissemination of outcomes and industry uptake. Each of these issues are critical due to: the disaggregated nature of the built environment industry; intense competition; limited R&D investment; and new challenges (e.g. IT, increased environmental expectations). This paper details the context within which this project is being undertaken and the research design. Findings of the retrospective analysis of past R&D investment in Australia will be presented at this conference

Use of creative tools, technologies, processes and practices in the sectors of Art, Media, and Architecture: State-of the-Art and desired future scenarios

The aim of the paper is to analyse and present the preliminary findings of the EU FP7 funded CRe-AM project for the Art, Media, and Architecture sectors. This project bridges communities of technology providers and innovators with the creative industries, with the aim to build sector-specific dynamic roadmaps for the future of the European creative industries by examining the current state-of-the-art tools, technologies, processes, and practices supporting the creative process against the future scenarios envisioned by stakeholders in these sectors.This work was carried out as part of CRe-AM project, which is supported by European Commission (grant agreement n°612451)

Integrated Technology Roadmapping

INTEGRATED TECHNOLOGY ROADMAPPING Integrated Technology Roadmapping / Behrendt, Siegfried [Hrsg.] (Rights reserved) ( -

Designing and managing Organizational Interoperability with organizational capabilities and roadmaps

This paper discusses organizational interoperability issues in through the study of two cases. Then it presents a framework which can help to design and manage this interoperability, by driving the development of “organizational capabilities”.Organization learning, Functional interoperability