Knowledge infrastructures for software service architectures

Software development has become a distributed, collaborative process based on the assembly of off-the-shelf and purpose-built components or services. The selection of software services from service repositories and their integration into software system architectures, but also the development of services for these repositories requires an accessible information infrastructure that allows the description and comparison of these services. General knowledge relating to software development is equally important in this context as knowledge concerning the application domain of the software. Both form two pillars on which the structural and behavioural properties of software services can be addressed. We investigate how this information space for software services can be organized. Focal point are ontologies that, in addition to the usual static view on knowledge, also intrinsically addresses the dynamics, i.e. the behaviour of software. We relate our discussion to the Web context, looking at the Web Services Framework and the Semantic Web as the knowledge representation framework

Managing value creation in knowledge intensive business services organisations

Value creation is essential in the Knowledge Intensive Business Service (KIBS) industry, due to its problem-solving nature. KIBS organisations need to understand their internal value creation processes as well as the complexity in the environment in order to survive and thrive. This paper investigates how value creation is managed in KIBS organisation through a case study. It then goes on to adopt Beer's Viable System Model (VSM) to propose an organisational design, namely the Value Integration Office (VIO). The VIO focuses on the 5 functions/systems defined by VSM in the meta-system and operation of an organisation in order to manage value creation. This design is implemented in a case study organisation with the aim to adopt a holistic view on value creation within the organisation as well as facilitate future planning function. The implementation and impact of the proposed organisational design are reported in this paper

Supply Portfolio Concentration in Outsourced Knowledge-Based Services

In the extant vertical integration literature, the question of how the firm's portfolio of outsourced work is managed across suppliers has been relatively understudied. We seek to advance this area of research by examining factors that influence how concentrated the firm's outsourcing is among its set of suppliers. Using data on the outsourcing of patent legal services, we find empirical evidence that outsourced knowledge-based service work is concentrated in the hands of fewer suppliers when: (1) it requires greater firm-specific knowledge; (2) there is a higher level of interrelatedness across outsourced projects; (3) the firm's reliance on outsourcing is high; (4) its outsourced projects are focused on a narrower (capability) domain; and (5) the technological dynamism of this domain is low. Our study suggests that examining portfolio-level phenomena in outsourcing is a useful complement to the predominant focus on transaction-level outcomes in prior research because it provides insights into how firms manage tradeoffs across their entire set of outsourced projects.

TRENDS IN DELIVERING EDUCATIONAL SERVICES WITHIN THE KNOWLEDGE-BASED SOCIETY

Education and implicitly educational services become extremely important in the context of the knowledge-based society. Therefore, this study investigates the trends in delivering services identified through research of literature, as well as based on personal experience in providing educational services. It has been concluded that information and communication technology creates a vast opportunity to improve the way of delivering educational services within the knowledge-based society, to develop (educate) people's awareness of the need for knowledge, as well as their skills for the knowledge-based society.management, educational services, information and communication technology, knowledge-based society

Models of Interaction as a Grounding for Peer to Peer Knowledge Sharing

Most current attempts to achieve reliable knowledge sharing on a large scale have relied on pre-engineering of content and supply services. This, like traditional knowledge engineering, does not by itself scale to large, open, peer to peer systems because the cost of being precise about the absolute semantics of services and their knowledge rises rapidly as more services participate. We describe how to break out of this deadlock by focusing on semantics related to interaction and using this to avoid dependency on a priori semantic agreement; instead making semantic commitments incrementally at run time. Our method is based on interaction models that are mobile in the sense that they may be transferred to other components, this being a mechanism for service composition and for coalition formation. By shifting the emphasis to interaction (the details of which may be hidden from users) we can obtain knowledge sharing of sufficient quality for sustainable communities of practice without the barrier of complex meta-data provision prior to community formation

Knowledge Transfer and the Services Sector in the Context of the New Economy

This paper examines the processes of knowledge transfer in the services sector in the economic reality, increasingly affected by the use of information and communication technologies. An important focus is to explore whether the knowledge transfer channels, traditionally used in manufacturing, can also be made use of in services. To this end, the authors examine the specificity of services with respect to the nature of their output, degree of customer participation in the production process, degree of simultaneity of production and consumption, and study its effect on knowledge transfer. It turns out that in services the following transfer channels are highly important: foreign direct investment, training and producer-consumer two-way knowledge transfer, whereas for manufacturing links with academy and patents are very significant. It is underlined that the characteristics of knowledge holders and knowledge recipients are very important for the process of knowledge transfer. The paper also contains recommendations for policy-making in relation to the knowledge transfer in the Dutch services sector in the context of new economy.economics of technology ;

Business services and the changing structure of European economic growth

A pervasive trend that characterised the past two decades of European economic growth is that the share in the economy of commercial services, and particularly business services, grows monotonically, and this mainly to the expensive of the manufacturing sector. The structural shift reflects a changing and increasingly complex social division of labour between economic sectors. The fabric of inter-industry relations is being woven in a new way due to the growing specialisation in knowledge services, the exploitation of scale economies for human capital, lowered costs of outsourcing in-house services, and the growing encapsulation of manufacturing products in a 'service jacket'. Business services, which inter alia includes the software industry and other knowledge-intensive business services (KIBS), play a key role in many of these processes. We argue that in recent decades business services contributed heavily to European economic growth, in terms of employment, productivity and innovation. A direct growth contribution stems from the business-services sector's own remarkably fast growth, while an indirect growth contribution was caused by the positive knowledge and productivity spill-overs from business services to other industries. The spill-overs come in three forms: from original innovations, from speeding up knowledge diffusion, and from the reduction of human capital indivisibilities at firm level. The external supply of knowledge and skill inputs exploits positive external scale economies and reduces reduces the role of internal (firm-level) scale (dis)economies associated with these inputs. The relatively low productivity growth that characterises some business-services sectors may be a drag on the sector's direct contribution to overall economic growth. The paper argues that there is no reason to expect a "Baumol disease" effect as long as the productivity and growth spill-overs from KIBS to other economic sectors are large enough. Finally, the paper concludes by pinpointing some policy 'handles' that could be instrumental in boosting the future contibution of business services to overall European economic growth.

What type of innovative firms acquire knowledge intensive services and from which suppliers?

Knowledge intensive services (KIS) and, in particular, R&D services contribute significantly to innovation in firms. The objective of this paper is to find out which characteristics of firms explain the acquisition of R&D services and to analyse whether there are differences depending on the typology of the supplier (universities, technology centres and consulting firms). Three main conclusions emerge from the econometric estimations. Firstly, the results show that size and age matter in the decision to buy R&D services, but these characteristics of firms do not have any particular influence in the decision to choose a specific supplier. Secondly, our results are consistent with the relevance that the literature gives to human capital in absorbing external knowledge. The variables used to control for human skills have a positive effect on the decision to buy R&D services. On the contrary, the estimates of other variables that capture internal knowledge base suggest that there is a substitution process between internal R&D activities and acquiring R&D services. Thirdly, innovation policy has a significant influence on the decision to acquire R&D services.Knowledge intensive services; R&D services; universities; technology centres; consulting firms; innovation policy

‘Yes-in-my-backyard’: Spatial differences in the valuation of forest services and local co-benefits for carbon markets in México

Forests provide many and large benefits, including cost-efficient climate change mitigation. However international carbon markets have not stimulated the demand for forestry offsets. Domestic market-mechanisms are emerging inmany countries and forests could be highly valued through these policies asmost of the benefits produced by forests are enjoyed locally. Here, a choice experiment explores drivers of valuation and willingness to pay for forest carbon services in voluntary markets in Mexico by comparing the valuation of citizens from four regions to test geographical preference for projects (n = 645). Findings from multinomial-logit models show valuation of forest carbon services is transferable and citizens would pay more for offsets from projects closer to their homes. Proximate forests provide a range of co-benefits to local users, including environmental services and opportunities for recreation. Factors related to valuation include sense of responsibility, previous knowledge of carbon emissions, previous visits to the sites, regional identification and the valuation of local environmental services (e.g. improvements in local air quality). Knowledge of spatial heterogeneity in valuation of the use of forest services can help to design market-based instruments by identifying highly valued areas for environmental services programs and carbon markets

The Impacts of Knowledge Interaction with Manufacturing Clients on KIBS Firms Innovation Behaviour

knowledge-intensive business services (KIBS), knowledge interaction, innovations systems