The Effect of Hotel Employees’ Emotional Labour on Interpersonal Counterproductive Work Behaviours

This research aims to shed light on the effect of hotels’ employees' emotional labour with its three levels (surface acting, deep acting and genuine emotions) on interpersonal counterproductive work behaviours. To achieve this aim, a questionnaire was designed for Egyptian hotels’ employees which was structured to cover three main parts: (1) demographic characteristics of employees, (2) employees' emotional labour and (3) interpersonal counterproductive work behaviours. Structural equation modelling (SEM) was used involving (smart- PLS) software, IBM, version 4. The results show that the hotels’ employees' emotional labour with its three levels (surface acting, deep acting and genuine emotions) affects interpersonal counterproductive work behaviours with its two types (task focused and person focused) as there is a positive effect of surface acting on interpersonal counterproductive work behaviour. Employees' emotional labour must be seriously handled within the hospitality industry as it is a very important element affecting task-focused or person-focused ICWBs in the hotel. As both surface acting and genuine emotions increase task-focused or person-focused ICWBs, deep acting decreases task-focused or person-focused ICWBs

Corporate social responsibility of hotels for enhancing performance of undergraduate hospitality students

Hospitality market stakeholders are in need of powerful strategies to be successful in bothcompetitive industry and surrounded society. So, Corporate Social Responsibility (CSR) became one of thehighly preferred strategies for gaining a good reputation and a competitive advantage. Moreover, they mustbe linked with hospitality higher educational institutions for achieving their social responsibility plans andimproving undergraduates who are expected to be their future workforces. This research aims to highlightthe role of hotels social responsibility plans in improving hospitality undergraduates In Egypt. The researchwas conducted on a sample of 51 Egyptian five star hotel human resource managers. Survey method wasused to collect research data. Statistical package for social sciences "SPSS" program Volume 17 was used toanalyze the selected data. The research revealed a remarkable defect in communication between hotels andhospitality higher educational organizations managements'. So, the research recommends a framework forenhancing undergraduates from hospitality stakeholders' perspective