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34 research outputs found

The Application of Mystery Shopping in an Apparel Retailing Chain in China

Author: Harrell J. D.
Xu M.
Zeithmal V. A.
Publication venue: 'Emerald'
Publication date
Field of study

An Evaluative Analysis of Service Quality Gap Using SERVQUAL: A Case of Private Bank in West Delhi

Author: . M R Islam
. W G Mangold
A Parasuraman
A Parasuraman
Burns
C Gronroos
C Voss
George D Mallery
Gopal Singh Latwal
H V Verma
J J Cronin
L Crosby
N C Shil
R C Lewis
T Ammayya
V A Zeithmal
W Sasser
Wang C Z Wang
Zeithmal
Publication venue: 'Elsevier BV'
Publication date: 01/01/2010
Field of study

Client and Advisor Management Styles: Influence on the Effective Provision of Advisory Services to Small and Medium-Sized Enterprises

Author: Barnes G
Beesley M
Berry L L
Bolton J E
Cable J R
Chaston I
Gibb A A
Gwin J M
Taylor D A
Zeithmal V A
Publication venue: 'Pion Ltd'
Publication date
Field of study

An Empirical Study of Gap Analysis of Service Quality in Select Private Sector Banks

Author: A J Joshua
A Parasuraman
A Parasuraman
Al-Fazwan
Albert Caruana
B R Lewi S
Gefen
Ghosh Sandip
Koushiki Choudhury
M Nair
M Wisniewski
P Asubonteng
Ramesh Kumar Miryala
Ruben Chumpitaz
Sudesh
V A Zeithmal
Publication venue: 'Elsevier BV'
Publication date: 01/01/2015
Field of study

A Study on the Effect of Coffee Shop Service Quality on Perceived Value and Behavioral Intention - Focusing on Busan-Area College Students -

Author: Boulding W.
Chang T‐Z.
Cronin J.J.
Dodds W.B.
Ha GS
Ha Y.
Hellier P.K.
Lee YJ
Lee. HS
Oliver R. L.
Parasuraman A. V.
Stevens. P.
Taylor S.A.
Westbrook R. A.
Zeithaml V.A
Zeithmal V.A.
Zeithmal V. A.
강찬호
고재윤
권동극
김경민
김기진
김기진
김영택
김재곤
김천서
김판수
박경희
서지연
성현선
신창열
윤설민
이원갑
이정학
이종호
이흥연
전상미
조수현
조수현
진양호
하동현
Publication venue: 'Culinary Society of Korea'
Publication date
Field of study

A Study on the Effect of Coffee Shop Service Quality on Perceived Value and Behavioral Intention - Focusing on Busan-Area College Students -

Author: Boulding W.
Chang T‐Z.
Cronin J.J.
Dodds W.B.
Ha GS
Ha Y.
Hellier P.K.
Lee YJ
Lee. HS
Oliver R. L.
Parasuraman A. V.
Stevens. P.
Taylor S.A.
Westbrook R. A.
Zeithaml V.A
Zeithmal V.A.
Zeithmal V. A.
강찬호
고재윤
권동극
김경민
김기진
김기진
김영택
김재곤
김천서
김판수
박경희
서지연
성현선
신창열
윤설민
이원갑
이정학
이종호
이흥연
전상미
조수현
조수현
진양호
하동현
Publication venue: 'Culinary Society of Korea'
Publication date
Field of study

Service price components and their relationship with customer satisfaction

Author: A Gabor
A Parasuraman
AR Cooper
Baltasar Fernández-Ramírez
Carmen Salvador
D Roedder-John
E Gerstner
Enrique Rebolloso
GS Becker
H Rebolloso
J Horovitz
JC Olson
JE Steenkamp
JJ Cronin
JR Jacoby
JR Jacoby
JW Allen
KB Monroe
KB Monroe
María del Pilar Cantón
MJ Bitner
OT Ahtola
PA Dabholkar
PA Dabholkar
RA Peterson
RA Westbrook
RD Buzzell
RL Oliver
RN Bolton
V Martínez-Tur
VA Zeithaml
VA Zeithmal
VA Zeithmal
VA Zeithmal
WR Bishop
Publication venue: 'Springer Science and Business Media LLC'
Publication date
Field of study

SERVQUAL Versus SERVPERF: An Assessment from Indian Banking Sector

Author: A Parasuraman
Bhavesh Vanpariya
D Andrich
D Andrich
D W Finn
G S Sureshchandar
J
J
J J Cronin
K B Gagliano
M A Javalgi
M S Sohail
M W Browne
P M Lau
Parthasarathy Ganguly
S K Jain
S T K Luk
S T K Luk
T J Brown
V A Zeithaml
V A Zeithmal
V Zeithaml
Y Wang
Publication venue: 'Elsevier BV'
Publication date: 01/01/2011
Field of study

Marketing-based tangibilisation for services

The Influence of Customer Value on Customer Satisfaction and Post-purchase Behavioral Intention in Hotel Service

Author: Baker J.
Bojanic D. C.
Bolton R. W.
Chen C-F.
Chen S-C.
Choi T. Y.
Cronin J. J.
De Ruyter J. K.
Dodds W. B.
Eggert A.
Gallarza M.
Grewal D.
Jayanti R.
Lee C-K.
Liu A. H.
Mcdougall G. H. G.
Nasution H. N.
Oh H.
Oh H.
Parasuraman A.
Patterson P.
Petrick J. F.
Ryu K.
Sanchez J.
Sanchez-Fernandez R.
Sheth J. N.
Sinha I.
Spiteri J. M.
Sweeney J. C.
Sweeney J. C.
Ulaga W.
Varki S.
Wang Y.
Woodruff R. B.
Zeithmal V. A.
Zeithmal V. A.
Publication venue: 'Korea Service Management Society'
Publication date
Field of study

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