Analisis Survei Kepuasan Masyarakat Terhadap Penyelenggaraan Pelayanan Pasang Baru (Studi Kasus Di PT. Pln (Persero) Rayon Semarang Tengah)

Electricity is one of the basic needs of people in Indonesia. PT. PLN (Persero) is one of the State Owned Enterprises (BUMN), which has the task or function to organize the supply of electricity as the needs of the community. New installation service provided by PT. PLN (Persero) Rayon Semarang Tengah are still many shortcomings that can be said to be less good. This research is compiled to analyze the public community satisfaction on the implementation of the new installation services by PT. PLN (Persero) Rayon Semarang Tengah. This research uses descriptive quantitative approach. The theory used is to look at PERMEN PAN and Reformasi Birokrasi No. 16 Tahun 2014 on Societies Satisfaction Survey Implementation of Public Service by referring to the 9 scope of services. Satisfaction Masyararat views of suitability between the level of service performance and the level of interest/ community expectations. Based on study results, the services provided by PT. PLN (Persero) Rayon Semarang Tengah has been good with the performance levels of 2.99 and 3.40 at the level of interest so that the level of conformity obtained is high at 87.87% so it can be said the community is satisfied with the services provided. From 9 scope of services analyzed, there are 2 criteria/ elements that still does not give satisfaction to the community, the first is service procedures with interest rate of 3.47, while the level of performance is still low at 2.85 so the suitability 82.21 and the second is the handling of complaints, suggestions, and recommendataio the performance level still lower that 2.52 while the interest is as high as 3.51 and a low level of concordance is lowest 71.70%

Analisis Dimensi Kualitas Pelayanan Pasien Rawat Inap Bpjs Di Ruang Tulip Rumah Sakit Umum Daerah (RSUD) Djojonegoro Kabupaten Temanggung

Public service is considered satisfying and brings satisfactory when the service comes to fulfill the society's needs and demands. When the society doesn't feel satisfy by the given service, it can be concluded that the given service doesn't meet its quality and efficiency. To assess whether a public service provided in a good quality or not, the researcher uses the five dimensions measuring the quality of service by Zeithaml, et.al. The present research aims at describing and analyzing the BPJS public service opname patient at Tulip Room at Tulip Room in RSUD Temanggung Regency. The analysis can be seen from the dimensions of physical evidence, reliability, responsiveness, assurance, and empathy. The study deploys qualitative descriptive method by recruiting 7 informants. The informants are the BPJS opname patients. The result of the study showed that the quality of healthy public service at Tulip Room at Tulip Room in RSUD Temanggung Regency is optimal. It can be seen from the scheduled appropriate time of service, the responsive response to the patients by the staff, a good security service, and respecting the patients' priority. From the research, it can be recommended that to increase the hospitality at Tulip Room in RSUD Temanggung Regency, the hospital is in need of a set of security cover to enhance the patients' convenience by the noisy from inside and outside the Tulip Room that are in under renovation. In addition, to increase public participation, an information board is needed where the society can give complaints and suggestions to a better quality of the hospital and keep updating the information on the information board

Analisis Tentang Kepuasan Pengunjung Di Taman Margasatwa Semarang

Semarang Wildlife Park is a place that combines the concept of conservation, education and recreation that be equipped with various supporting facilities should be managed optimally in order to attract tourist\u27s interests and to produce tourist\u27s satisfactions. Satisfaction is a perception or a result of opinion and public appraisal on service performance which is given by apparatus of public service provider. This research aims to know the level of visitor\u27s satisfactions and the suitability of visitor\u27s expectations toward the service performance in Semarang Wildlife Park. The theory used was PERMENPAN-RB No. 16 year 2014 about Public Satisfaction Surveys on Public Service Management by referring to the nine existing elements that are requirement, procedure, service time, cost/ tariff, product specification type of service, executor competence, executor behavior, service announcement, handling complaint, suggestion and input. It also used the dimension theory of service quality according to Zeithaml et al by referring to five elements that are tangibles, reliability, responsiveness, assurance and empathy. The method used in this research was descriptive quantitative and to know the elements that determine the level of visitor\u27s satisfactions used Cartesian Diagram. The results of the research showed that from 14 indicators there were 5 indicators that were included in satisfactory category such as requirement, procedure, service time, cost/ tariff, and executor behavior. There are seven indicators that were included in the quite satisfactory category such as the product specification type of service, executor competence, service announcement, reliability, responsiveness, assurance, and empathy. There are two indicators that were included in the less satisfactory category such as handling complaint, suggestion and input indicators and alsotangible indicator

Analisis Strategi Pengelolaan Pasar Tradisional “Bangsri” Di Dinas Koperasi, UMKM Dan Pengelolaan Pasar Kabupaten Jepara

Traditional market one of economic growth proponent aspect in Jepara Regency. But, the condition of Bangsri Traditional Market shown the unstable year by year, those are so many lack of the infrastructures for the public (merchants and consumer). The aim of this research is to formulate a strategy that must be done by Department of Cooperation, UMKM and Market Management of Jepara Regency to increase the management in Bangsri Traditional Market. This research used a qualitative descriptive study. The techniques of collecting data is documentation, interview, observation and literature study. This research used purposive sampling and accidental sampling method to determine the informants. The writer identified the internal and external factors of organization by using SWOT analysis, then will be gained strategic issue. Next step is measuring priority scale by using Litmus Test to know the most strategic issue. The result of this research showed that the management strategic in Bangsri Traditional Market has not been optimal yet, thus it needs new strategy to solve them. The recommended strategy is to make the optimum cooperation with stakeholders and private to increase Bangsri Traditional Market management, raise the merchants participation by socialization to manage Bangsri Traditional Market, strive for the infrastructures in Bangsri Traditional Market and coordination between Department, Government, regional legislative assembly, market organizer and merchants to increase the donation for Bangsri Traditional Market

Analisis Partisipasi Masyarakat Dalam Pengembangan Desa Wisata Kandri Kota Semarang

Partisipasi masyarakat merupakan salah satu aspek penting dalam keberhasilan seuatu program pembangunan. Desa Wisata merupakan desa yang memiliki daya tarik dan berpotensi sebagai objek pariwisata yang dilihat dari aspek potensi alam maupun budaya masyarakatnya yang bertujuan untuk pengembangan suatu desa dan meningkatkan taraf sosial dan ekonomi masyarakat sekitar. Desa Wisata dibentuk sendiri oleh masyarakat desa tersebut, maka peran partisipasi masyarakat dalam pengembangan ini sangat besar. Tujuan dari penelitian ini adalah untuk mendeskripsikan dan menganalisis bagaimana bentuk dan tingkat partisipasi masyarakat Kelurahan Kandri dalam upaya pengembangan Desa Wisata Kandri, dan untuk mengidentifikasi apa saja faktor yang mempengaruhi partisipasi masyarakat dalam upaya pengembangan Desa Wisata Kandri. Penelitian ini menggunakan tipe deskriptif dengan pendekatan kualitatif. Teknik pengumpulan data yang digunakan yaitu observasi, wawancara, studi dokumentasi dan studi pustaka. Hasil penelitian ini menunjukkan bahwa bentuk partisipasi masyarakat Kelurahan Kandri dalam pengembangan Desa Wisata kandri masih berbentuk partisipasi semu atau psudeo-participation, sedangkan tingkat partisipasi masyarakat Kandri dalam pengembangan Desa Wisata Kandri ini sudah berada pada tingkat tertinggi yaitu citizen power. Faktor yang mendorong yaitu pengetahuan terhadap program, jenis kelamin, kepercayaan masyarakat, dan faktor eksternal sedangkan faktor yang menghambat yaitu pekerjaan masyarakat, pendidikan, dan faktor eksternal. Disarankan untuk dapat memperbaiki partisipasi masyarakat sehingga berbentuk partisipasi otentik dengan mengajak seluruh ikut berpartisipasi langsung dengan menjadi anggota pokja agar manfaat dapat diteruma secara menyeluruh. Pada tingkat partisipasi masyarakat Kelurahan Kandri yang sudah berada di tingkat citizen power diharapkan pemerintah bisa lebih banyak memberi informasi, tidak hanya memberi pengumuman lewat ketua RT atau RW namun memberi undangan ke setiap rumah saat akan ada pertemuan atau kegiatan agar partisipasi masyarakat lebih tinggi. Pada faktor latar belakang pendidikan yang 2 dapat dilakukan adalah memberikan pengarahan dan memberikan pemahaman lebih dalam mengenai pengembangan Desa Wisata Kandri, pada faktor eksternal pemerintah harus lebih berinovasi dalam mengadakan pelatihan-pelatihan agar warga tidak bosan

Strategi Pengembangan Situs Purbakala Patiayam Sebagai Aset Pariwisata Kabupaten Kudus

Situs Patiayam, is a new tourism destination in Kabupaten Kudus, that having lots of potential to be developed. But, the condition is not comparable yet, with the potencies. The questions are; what internal and external factors, supporting and inhibiting factors, success factors, and how regional Government Kabupaten Kudus to develop the potencies of Situs Patiayam. This research aims to identify internal and external factors, supporting and inhibiting factors, success factors, and analyze how Regional Government Kabupaten Kudus, to develop the potencies of Situs Patiayam. Using theory of strategic management, this research using SWOT Analysis to identify the strengths, weaknesses, opportunities, and threats, in strategic circle. This research is a qualitative descriptive type of research. Strategic management is important to do, and needed by departement to plan the program. The result shows that there are eight issues, in the process to developing Situs Patiayam. After using Litmus test measurement to evaluate the strategic issues, the two most strategic issues can be found. It is increasing cooperation with investors, also improving quality and variation of facilities in this tourism destination