Elementos, requisitos y directrices para la gestión de la información como un recurso de la organización

To set a general frame in which to design the tools necessary to turn information from a trouble-making element into a useful one in decision-taking, we shall analyse here the external and internal particular frames in which information management presents itself, as well as the necessity to adopt a new focus that allows us to manage such information in a way consistent with current demands. We shall deal with several definitions, particularly that of the so-called "Information Resources Management" (IRM), first focusing our attention on the idea of "Information as resource" and then turning to those elements that configure the set of what we call here "Supporting resources". We propose then some requirements and guide-lines to set an Information Management programme, finishing with some advantages derived from its implementation

Las fuentes de rentabilidad de las empresas

Why does performance vary between one company and another? Why do some firms obtain better profits or performance than others? As say Jarillo states (1990, p. VII), "this is undoubtedly a major question for anyone involved in research and teaching in business management". This question has been the basis of a great deal of research in the last few years from the point of view of both industrial economics and strategic management. The aim of this paper, with regard to the latter subject, is to provide results connected with the understanding of this phenomenon. It points out some factors which influence the variability of the performance of Andalusian firms, in addition to the intensity of these factors.Pourquoi les entreprises ont-elles des rentabilités et certaines obtienent un rendement supérieur aux autres? Comme indique Jarillo (1990, p. VII): "celle-ci est, sans doute, la grande question á répondre par quelqu'un consacré á la recherche et á l'enseignement dans le monde de l'économie de l'entreprise". La question a provoqué ees derniéres années de múltiples recherches aussi bien au niveau de l'économie industrielle comme au niveau de la direction stratégique. Le travail suivant prétend apporter á cette discipline quelques résultats visant la compréhension de ce fait inévitable. A continuation nous signaleront quelques facteurs qui ont une influence sur la rentabilité des firmes andalouses, de méme que leur intensité

Medición de la satisfacción laboral mediante el cuestionario de satisfacción de necesidades de Porter

La medición de la satisfacción laboral es un tema recurrente dentro del campo de los recursos humanos, tanto por su relación con factores tan importantes como la productividad, la rotación, el absentismo, etc... como por su papel dentro de la denominada «calidad de vida laboral ». En el trabajo que presentamos hemos analizado el nivel de satisfacción experimentado por trabajadores pertenecientes a dos empresas andaluzas, y para ello hemos empleado el cuestionario de satisfacción laboral de Porter. Los resultados obtenidos han sido completados con el análisis de diferentes variables demográficas con objeto de determinar las posibles influencias.The measurement of job satisfaction is a recurrent topic within the human resources field, both concerning such important factors as productivity, rotation, absenteeism, etc, and because its role within the so-called «quality of labor life». This paper addresses the job satisfaction level experienced by workers in two Andalusian companies, using Porter’s «Need Satisfaction Questionnaire». Several demographic variables have also been analyzed to determine possible influences

Public services citizen's satisfaction and voting intentions: the moderating effects of citizens characteristics

: El objetivo de este artículo es el de analizar la relación entre la satisfacción de los ciudadanos con los servicios públicos y sus intenciones de comportamiento (intención de voto) en el ámbito de las Administraciones Locales. Además, se explorara el papel moderador de las características de los ciudadanos en la mencionada relación.This articles aims to analyze the relationship between citizen’s satisfaction with their public services and their future vote intentions within the scope of local administration. In addition, we explore the moderating role of citizen’s characteristics in the aforementioned relationship