Process Moves in The Intra-organizational Diffusion of Knowledge Management: Preliminary Findings from A Study on CKO Effectiveness

The existing literature on Chief Knowledge Officers (CKOs) focuses on individual characteristics and organizational context but fails to convincingly address the issue of process dynamics in terms of effective and ineffective CKO moves and strategies. In order to address this gap we review propositions from the management fashion, diffusion of innovations and issue selling literatures, and identify sets of effective and ineffective CKO process moves based on an empirical study of CKOs in large industrial and financial service companies in Germany and Switzerland. The paper proposes an agenda for future CKO research, and concludes with a set of guidelines for organizational practice.Knowledge management; implementation; innovation diffusion; management fashion, issue selling

“Think sustainable, act local” – a stakeholder-filter-model for translating SDGs into sustainability initiatives with local impact

Purpose: The purpose of this paper is to develop and illustrate a comprehensive framework for how hospitality firms can overcome the broad vs. narrow dilemma in sustainable management. We develop a framework for how to break down the United Nations SDGs into actionable and context-specific subsets and select individual sustainability initiatives with maximum impact. Design/methodology/approach: Our framework is based on a comprehensive literature review of sustainable development, sustainable management in hospitality, and the issue-focused stakeholder perspective. Drawing on this research we develop a theoretical framework for the selection of impactful sustainability initiatives in the hospitality industry. In addition, the paper provides a broad range of concrete examples for how different stakeholders can act as barriers or catalysts for the implementation of sustainability initiatives. Findings: The major contribution of this paper is twofold. First, it recognizes that the solutions to the great sustainability challenges ahead involve active participation of the hospitality industry in establishing partnerships with stakeholders. Secondly, it offers an ambitious roadmap for hospitality firms to identify local issues specific to sustainable management actions committed to advancing the social, environmental and economic dimensions of sustainability. Practical implications: Our framework has considerable practical implications in that it is centered on helping hospitality firms select an appropriate set of SDGs for their local context and translate them into specific sustainability initiatives that address these goals. The “stakeholder-filter model” methodology is aligned with an approach that is already being used for the development of sustainability initiatives outside the scope of the hospitality industry. As a result, the framework should have substantial practical value for the hospitality industry

The Knowledge Management Tussle – Speech Communities and Rhetorical Strategies in the Development of Knowledge Management

Knowledge management has become a major trend since the mid-1990s. Different professional communities, among them information systems/information technology (IS/IT) and more business management-oriented actors, have created strong conceptual ties with the idea of managing knowledge. This paper studies the structure and development of the knowledge management discourse over an 18-year period with an emphasis on the role of the IS/IT community in shaping this discourse. In order to do so, a content analysis of 434 article abstracts from the ABI/Inform database referring to ‘knowledge management’ was performed. The argument here is based on a theoretical framework derived from recent theorizing about popular management knowledge as fashion and it is assumed that different professional or ‘speech communities’ gathering around a concept such as knowledge management enter into competition for limited organizational resources. The paper\u27s findings show the co-existence of two distinct speech communities involved in the knowledge management debate, focusing on either IS/IT or general management issues and they support the idea that both communities engage in a joint effort at sustaining knowledge management as a fashion field

Picky Eaters Make For Better Raters

It has been established in the literature that the number of ratings and the scores restaurants obtain on online rating systems (ORS) significantly impact their revenue. However, when a restaurant has a limited number of ratings, it may be challenging to predict its future performance. It may well be that ratings reveal more about the user who did the rating than about the quality of the restaurant. This motivates us to segment users into "inflating raters", who tend to give unusually high ratings, and "deflating raters", who tend to give unusually low ratings, and compare the rankings generated by these two populations. Using a public dataset provided by Yelp, we find that deflating raters are better at predicting restaurants that will achieve a top rating (4.5 and above) in the future. As such, these deflating raters may have an important role in restaurant discovery.Comment: 22 pages, 6 figure

If the HR department doesn’t encourage initiative, unit leaders can

Allowing people to learn from their mistakes is key, write Ying Hong, Hui Liao, Steffen Raub and Joo Hun Ha

Exclusive Intermediation

In this paper, we argue that an important function fulfilled by intermediaries is to facilitate trust by enabling social pressure towards the enforcement of informal agreements. To that end, we develop a new model that uses network theory to show that intermediaries who have exclusivity over a large enough number of interaction opportunities are able to exploit their position in the chains of interactions in the market to overcome incentive problems that would otherwise shut down the market. We derive conditions on the network structure under which intermediaries fulfill this function. Finally, we analyze two applications: (1) the market for short termapartment rentals; and (2) a financial market with investors and entrepreneurs. We provide additional examples suggesting that this paper uncovers an important channel through which intermediaries operate

Proactive helping behavior in hospitality ::a new measure and a test of A preliminary model

Based on the proactivity literature I suggest a new construct: proactive helping behavior. Proactive helping behavior is initiated by the helper, anticipates future needs or problems of the recipient, is intended to have a discernible impact on the recipient in the longer term, and is carried out in a persistent fashion. I developed a new measure for proactive helping behavior and tested a preliminary model of its antecedents and consequences. Results from an empirical study involving 388 employees and their supervisors in a large luxury hotel in Singapore are presented and their implications for theory and practice are discussed

When employees walk the company talk ::the importance of employee involvement in corporate philanthropy

Although corporate philanthropy is often viewed as a vehicle for fostering employee commitment, research suggests that it does not always accomplish this goal. Drawing on theories on prosocial sensemaking and on social identity theory, I propose that involving employees in corporate philanthropy encourages more benevolent attributions for philanthropy, thereby promoting higher attitu-dinal and behavioral commitment. In Study 1, a fi eld study with employees and supervisors in a chemical-pharmaceutical fi rm, employee involvement in corpo-rate philanthropy predicted higher attitudinal and behavioral commitment to the fi rm. In Study 2, a laboratory experiment, participants reported higher attitudinal and behavioral commitment to a company when it was described as involving employees in philanthropy. In both studies, benevolent attributions mediated the associations of employee involvement in philanthropy with both attitudinal and behavioral commitment. My research provides new insights for understand-ing the impact of corporate philanthropy on a particularly important group of stakeholders—employees—and shows how employee involvement may encour-age insiders to act to improve the organization’s external image