Understanding Older Adults' Perceptions and Challenges in Using AI-enabled Everyday Technologies

Artificial intelligence (AI)-enabled everyday technologies could help address age-related challenges like physical impairments and cognitive decline. While recent research studied older adults' experiences with specific AI-enabled products (e.g., conversational agents and assistive robots), it remains unknown how older adults perceive and experience current AI-enabled everyday technologies in general, which could impact their adoption of future AI-enabled products. We conducted a survey study (N=41) and semi-structured interviews (N=15) with older adults to understand their experiences and perceptions of AI. We found that older adults were enthusiastic about learning and using AI-enabled products, but they lacked learning avenues. Additionally, they worried when AI-enabled products outwitted their expectations, intruded on their privacy, or impacted their decision-making skills. Therefore, they held mixed views towards AI-enabled products such as AI, an aid, or an adversary. We conclude with design recommendations that make older adults feel inclusive, secure, and in control of their interactions with AI-enabled products.Comment: The Tenth International Symposium of Chinese CHI (Chinese CHI 2022

Leveraging Collaboration for Multifaceted Design and Product Teams: A Financial Perspective

Collaboration is a key driving force for a team's success. In this case study, we discuss the collaboration practices of the Design Team and a subset of product teams at Chatham Financial -- a financial risk management advisory and technology firm. The Design Team's collaboration workflow has four key elements surrounding the structure, cross-team communication, onboarding, and feedback that occurs both in team and cross-team collaborative partnerships. Each of the key elements leads to a unique set of challenges and opportunities for the Design Team. We analyze the current state of each element, their value proposition, challenges, and initiatives undertaken to make the collaboration practice more robus