Artificial intelligence (AI)-enabled everyday technologies could help address
age-related challenges like physical impairments and cognitive decline. While
recent research studied older adults' experiences with specific AI-enabled
products (e.g., conversational agents and assistive robots), it remains unknown
how older adults perceive and experience current AI-enabled everyday
technologies in general, which could impact their adoption of future AI-enabled
products. We conducted a survey study (N=41) and semi-structured interviews
(N=15) with older adults to understand their experiences and perceptions of AI.
We found that older adults were enthusiastic about learning and using
AI-enabled products, but they lacked learning avenues. Additionally, they
worried when AI-enabled products outwitted their expectations, intruded on
their privacy, or impacted their decision-making skills. Therefore, they held
mixed views towards AI-enabled products such as AI, an aid, or an adversary. We
conclude with design recommendations that make older adults feel inclusive,
secure, and in control of their interactions with AI-enabled products.Comment: The Tenth International Symposium of Chinese CHI (Chinese CHI 2022