Utilising Task-Patterns in Organisational Process Knowledge Sharing

Pattern based task management has been proposed as a promising approach to work experience reuse in knowledge intensive work environments. This paper inspects the need of organisational work experience sharing and reuse in the context of a real-life scenario based on use case studies. We developed a task pattern management system that supports process knowledge externalisation-internalisation. The system brings together task management related concepts and semantic technologies that materialise the former through a variety of semantic enhanced measures. Case studies were carried out for evaluating the proposed approach and also for drawing inspiration for future development

Knowledge, Action, and Context: A Process View on Knowledge Management

Abstract. The relation between knowledge and action is discussed. It is shown that knowledge comprises two aspects, a dynamic one and an expectative one. The former refers to control of individual action, while the latter refers to expectation of success of possible action. Both views ground on success of action as point of reference. In this respect propositional knowledge does not differ from practical knowledge. This view is compared to the analytical characterization of knowledge as justified true belief. Consequences for knowledge management (KM) are discussed.

Philosophy, computing and information science

Over the last four decades computers and the internet have become an intrinsic part of all our lives, but this speed of development has left related philosophical enquiry behind. Featuring the work of computer scientists and philosophers, these essays provide an overview of an exciting new area of philosophy that is still taking shape

Challenges for business process and task management

Abstract: Requirements resulting from knowledge intensive work go beyond what is provided by classical workflow management regarding process flexibility and integration into the personal task management. This is demonstrated considering the example of Engineering Change Requests (ECR), handled by an integrated workflow as provided by SAP’s Product Lifecycle Management (PLM) with its specific problems. Only a Process-Aware Information System (PAIS) based on a completely new paradigm seems to be able to cope with these problems. Such a new paradigm is introduced and discussed in this paper on the basis of the additional requirements that occur in the described ECR process. Starting point for the approach is a bottom-up scheme that builds process and task related information of case handling as provided through personal task management. It is compared to previous approaches as provided by projects at the DFKI and others. Central components such as personal task management and pattern mining are discussed in more detail. The approach makes more extensive use of knowledge management methods like retrieval and semantic technologies. Advantages for small and medium-sized enterprises (SME) are considered