Characterizing the Online Learning Landscape: {W}hat and How People Learn Online

Hundreds of millions of people learn something new online every day. Simultaneously, the study of online education has blossomed within the human computer interaction community, with new systems, experiments, and observations creating and exploring previously undiscovered online learning environments. In this study we endeavor to characterize this entire landscape of online learning experiences using a national survey of 2260 US adults who are balanced to match the demographics of the U.S. We examine the online learning resources that they consult, and we analyze the subjects that they pursue using those resources. Furthermore, we compare both formal and informal online learning experiences on a larger scale than has ever been done before, to our knowledge, to better understand which subjects people are seeking for intensive study. We find that there is a core set of online learning experiences that are central to other experiences and these are shared among the majority of people who learn online. We conclude by showing how looking outside of these core online learning experiences can reveal opportunities for innovation in online education

"I need a better description'': An Investigation Into User Expectations For Differential Privacy

Despite recent widespread deployment of differential privacy, relatively little is known about what users think of differential privacy. In this work, we seek to explore users' privacy expectations related to differential privacy. Specifically, we investigate (1) whether users care about the protections afforded by differential privacy, and (2) whether they are therefore more willing to share their data with differentially private systems. Further, we attempt to understand (3) users' privacy expectations of the differentially private systems they may encounter in practice and (4) their willingness to share data in such systems. To answer these questions, we use a series of rigorously conducted surveys (n=2424). We find that users care about the kinds of information leaks against which differential privacy protects and are more willing to share their private information when the risks of these leaks are less likely to happen. Additionally, we find that the ways in which differential privacy is described in-the-wild haphazardly set users' privacy expectations, which can be misleading depending on the deployment. We synthesize our results into a framework for understanding a user's willingness to share information with differentially private systems, which takes into account the interaction between the user's prior privacy concerns and how differential privacy is described

Risk, Resilience and Reward: Impacts of Shifting to Digital Sex Work

Workers from a variety of industries rapidly shifted to remote work at the onset of the COVID-19 pandemic. While existing work has examined the impact of this shift on office workers, little work has examined how shifting from in-person to online work affected workers in the informal labor sector. We examine the impact of shifting from in-person to online-only work on a particularly marginalized group of workers: sex workers. Through 34 qualitative interviews with sex workers from seven countries in the Global North, we examine how a shift to online-only sex work impacted: (1) working conditions, (2) risks and protective behaviors, and (3) labor rewards. We find that online work offers benefits to sex workers' financial and physical well-being. However, online-only work introduces new and greater digital and mental health risks as a result of the need to be publicly visible on more platforms and to share more explicit content. From our findings we propose design and platform governance suggestions for digital sex workers and for informal workers more broadly, particularly those who create and sell digital content

How we browse: Measurement and analysis of digital behavior

Accurately analyzing and modeling online browsing behavior play a key role in understanding users and technology interactions. In this work, we design and conduct a user study to collect browsing data from 31 participants continuously for 14 days and self-reported browsing patterns. We combine self-reports and observational data to provide an up-to-date measurement study of online browsing behavior. We use these data to empirically address the following questions: (1) Do structural patterns of browsing differ across demographic groups and types of web use?, (2) Do people have correct perceptions of their behavior online?, and (3) Do people change their browsing behavior if they are aware of being observed? In response to these questions, we find significant differences in level of activity based on user age, but not based on race or gender. We also find that users have significantly different behavior on Security Concerns websites, which may enable new behavioral methods for automatic detection of security concerns online. We find that users significantly overestimate the time they spend online, but have relatively accurate perceptions of how they spend their time online. We find no significant changes in behavior over the course of the study, which may indicate that observation had no effect on behavior, or that users were consciously aware of being observed throughout the stud