The Divorce Legalization Services at the Indonesian Embassy (KBRI) Singapore during the Covid-19 Pandemic

The research entitled Divorce Legalization Services at the Embassy of the Republic of Indonesia (KBRI) Singapore during the Covid-19 Pandemic aims to identify and analyze the public services of the Embassy of the Republic of Indonesia (KBRI) Singapore during the Covid-19 pandemic. To find out the legalization of divorce power of attorney services at the Indonesian Embassy (KBRI) Singapore during the Covid-19 pandemic, and to analyze the obstacles to the legalization of divorce services at the Indonesian Embassy (KBRI) Singapore during the Covid-19 pandemic and look for the solution. The method used in this research is descriptive qualitative method. A qualitative descriptive approach is an approach used to explore further, describe the situation to be observed in the field in a more specific, transparent and in-depth manner. The results of this study can be concluded that the public services of the Republic of Indonesia Embassy (KBRI) Singapore during the Covid-19 pandemic were carried out by utilizing information and communication technology by accessing the website of the Indonesian Embassy (KBRI) Singapore and making queues online in advance so that all the applicant can be scheduled the date and time of arrival. For the service of legalizing a divorce power of attorney, the waiting time to get a queue is approximately 1 month, while for taking documents that have been legalized, the applicant must wait for at least 6 months and the documents are sent to the address in Singapore according to the address stated on the passport. This of course has a negative impact especially for Indonesian lawyers who want to take care of the legalization of power of attorney for their clients. The long waiting time to obtain the legalization of a divorce power of attorney is of course not in accordance with the principles of public service regarding timeliness, speed, convenience and affordability contained in Article 4 of Law Number 25 of 2009 concerning Public Services and also not in accordance with the organizing principle public services regarding the principles of simplicity, clarity and time certainty contained in the Decree of the Minister for Empowerment of State Apparatuses (MENPAN) Number 63 of 2003. In fact, every implementation of public services must have service standards as a guarantee of certainty for service recipients. Service standard is a measurement that is carried out in the implementation of public services that must be obeyed by service providers and or recipients. This problem occurs because the online queuing web system will stop automatically when the maximum service quota has been reached so that this affects the accuracy and speed of service time. The absence of clear SOPs in consular services also contributes to causing power of attorney legalization services to be considered chaotic and unclear. In addition, the Indonesian Embassy in Singapore was not responsive and solution-oriented in dealing with complaints from applicants. Thus the authors provide suggestions and solutions so that the Indonesian Embassy in Singapore improves the online service delivery system, namely by repairing the online queuing server so that server downtime and full queues do not occur frequently which results in delays in online divorce power of attorney services. Improving SOPs in consular services so that services for legalizing divorce power of attorney at the Indonesian Embassy (KBRI) in Singapore are more focused, disciplined and timely. Keywords: Attorney Divorce; Embassy; Public; Service