Measuring impact and outcome

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Bibliotheksmanagement: Stand der Normung

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Assessing the quality of library websites

Vortrag, IFLA Tagung 2005 in Oslo, Norwege

Standardized measures for the changing information environment

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Quality

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Measuring the impact of new library

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Zweigbibliothek Medizin 1993 – 2003

Vortrag zum zehnjährigen Jubiläum der Zweigbibliothek Medizi

Quality and quality systems in libraries

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BIX-WB – Library Index for Academic Libraries

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