1 research outputs found
Customer support gateway built as lean software
Tihtipeale eāristab sātartupāāe ehk idufirmasid suurfirmadest kiire tegutsemine ning sagedaste tagasisidetsuĢklite itereerimine. Kiire oĢppimis- ja kohanemisvoĢime annavad olulise konkurentsieelise. Toote voĢi teenuse loĢpliku edu maĢaĢrab kasutajakogemus. SeetoĢttu poĢoĢravad firmad suurt taĢhelepanu oma klienditoele, mis moodustab suure osa kogemusest.
KaĢesolevas toĢoĢs tutvustatakse viise, kuidas kiirendada tarkvara tarnimist. Selleks vaadatakse laĢhemalt Lāean tarkvaraarenduse poĢhimoĢtteid, ehita-moĢoĢda-oĢpi tsuĢklit ja minimaalset valmistoodet. JaĢrgnevalt defineeritakse kliendiabi probleemid TransferWiseāāis, analuĢuĢsitakse alternatiivseid lahendusi teistelt teenustelt ning implementeeritakse edukas lahendus puĢstitatud probleemidele.Operating fast and iterating with tight feedback loops often differentiates startups from large corporations. Having the ability to adapt and learn rapidly from the market gives an adaptive advantage. The final success of a product or a service often depends on user experience. Therefore companies put a lot of effort into their Customer Support which is a big part of the experience.
In this work, we looked into ways to quickly deliver a piece of software with principles of Lean Software Development, Build-Measure-Learn cycle and Minimum Viable Product. We defined the problems with providing help to TransferWise customers and implemented a successful solution for the stated problems after analysing the alternative solutions from other services