Evaluating Malaysia's e-government flagship applications using the DeLone and McLean

This study had used the DeLone and McLean (2003, 2004) up-stream model of e-commerce success to evaluate Malaysia’s e-government flagship applications In this article, we present the evaluation results of Malaysia’s six e-government flagship applications from internal end-users’ perspective. The six flagship applications assessed were eservices, e-procurement, generic office environment, human resource management information system, project monitoring system and electronic labor exchange.This study adopted a cross-sectional survey research approach. A total of 437 questionnaires were distributed to non-clerical staff at seven lead implementing agencies namely the Road Transport Department (RTD), Treasury, the Malaysia Administration and Modernisation Planning Unit (MAMPU), Public Service Department (PSD), Ministry of Human Resources (MOHR), the Implementation Coordination Unit (ICU) and the Ministry of Health (MOH). The usable response rate was 29.7%. There was evidence to suggest that the e-government applications were generally successful in lead implementing agencies

Gender difference effects on contributing factors of intention to be involved in knowledge creation and sharing

The paper analyses the moderating effects of demographics factors of organizational members on the contributing factors of intention to be involved in Knowledge Management (KM) process; knowledge creation and knowledge sharing. The KM processes were operationalized through knowledge creation theory (SECI process). Data were collected from 313 executives in the Sri Lankan Telecommunication Industry using self-administered questionnaires. Two KM enablers; ‘trust & collaboration’ and ‘ICT use and support for search and sharing’, and two individual acceptance factors; ‘performance expectancy of KM’, and ‘effort expectancy of KM’ were considered as contributing factors of intention to be involved in KM process. The study found that gender moderates the relationship between ‘ICT use and support for search and sharing’, ‘performance expectancy of KM’ and intention to be involved in KM process. The findings suggest that if the policy makers in the industry are planning to implement KM initiatives, they should consider gender differences of the executives and the strategies should be formulated accordingl

Enabling Change Factors and IT Success in the Malaysian E-government Implementation

This article examines the role of enabling change factors in information technology (IT) success in the Malaysian e-government implementation. Enabling change factors are defined as the capability of organizations to bring about desired changes in terms of possessing the appropriate mechanisms like human skills, tool, technology, methodology etc. (Nance 1996). Based on previous research, this study posits three enabling change factors namely organizational support for change, project-planning process and proactive technological orientation. This study also proposes measures for these respective factors. The study adopted a cross-sectional survey research approach. Respondents were officers and directors who were users of e-services, e-procurement, generic office environment, human resource management information system, project monitoring system and electronic labor exchange based at seven lead e-government agencies in Putrajaya and the Klang Valley. There was evidence to suggest that in the Malaysian e-government environment, there was a link between enabling change factors and IT success

Organizational readiness and its contributing factors to adopt KM processes: a conceptual model

The main purpose of this paper is to propose a conceptual model that can be used to assess the organizational readiness and its contributing factors for KM process adoption. The authors propose that the organizational readiness should be assessed considering both organizational and individual factors. The model has been developed by integrating KM infrastructure and Unified Theory of Acceptance and Use of Technology (UTAUT). This model will enrich the KM literature, especially on KM readiness, while being the basis for other researchers and authors to develop further

Organizational factors, perceived acceptance and behavioral intention as dimensions of knowledge management readiness

The concept of organizational readiness for knowledge management (KM) has been studied extensively from different perspectives in the recent past. KM supportive organizational factors such as KM oriented organizational culture, organizational structure and information technology infrastructures, and factors of individual acceptances are believed to be the predictors of KM readiness. However, the nature of those factors arguably suggests that they may not merely the predictors; rather they can be the dimensions of KM readiness. This work tries to verify this hypothesis. For this purpose, a questionnaire was formulated based on established measures, and administered using survey research methodology approach on 313 executives working in the selected organizations in the Sri Lankan telecommunication industry. The first order measurement model using AMOS version 16 was used to validate the measurement employed. Subsequently, a second order analysis was performed to test the hypothesis. Findings shows that all model fit indices are good and all the structural coefficients are significant, thus, the model fit to the data. Therefore, the current work proposes that the KM oriented organizational factors, individual acceptance and behavioral intentions should be considered as the dimensions of KM readiness

Open source software in Information Technology education

As Malaysia strengthens its position as an outsourcing hub, there continues to be many job opportunities in information technology in Malaysia. This paper looks at the ranking of open source software skills in demand. Further, it provides insights into graduates' perception of usefulness for courses using open source software versus proprietary software at a local institution of higher learning

Modeling E-Government adoption: trust, perceived risk and political efficacy

The rapid development of ICT and Internet Technology has encouraged governments to take part in the virtual world through the development and deployment of electronic government or e-government in order to better serve the citizens. As one of the MSC Malaysia Flagship Applications, e-government initiative has been introduced since ten years ago aiming at building a more effective and efficient way to communicate and transact with the citizens and industries. One of the projects is Online Tax System or e-Filing that has gained its popularity since it was launched in 2006. But the obstacles remain concern taxpayers who are really anxious about the technology, lacking of technical skills, or do not trust of any online transaction. This has led the researchers to investigate the factors that might contribute to taxpayer’s intention to use e-Filing system. Against this backdrop, this research intends to study about Government to Citizens (G2C) adoption in Malaysia by integrating the Technology Acceptance Model (TAM) theory, Diffusion and Innovation (DOI) theory and Perceived Characteristics of Innovating (PCI) as a research framework. Other factors that are believed in influencing citizens’ intention to use G2C system are also examined in the study they are social influence, web-based service quality, trust of the internet, trust of the government, and perceived risk. The results demonstrate that trust of the government and web-based service quality are found to be a significant factors influencing citizens’ intention to use e-Filing. Key implications for theory and practice are also discussed

Mobile phone adoption and appropriation among the Malaysian teenagers: the influence of intrinsic and extrinsic motivation

Given the significant impact the wireless technologies provided to date, not many research can be found conducted in understanding the pattern of wireless use and adoption among various cohorts of the Malaysian population particularly those of teenagers. This research conducted in order to find out about the pattern of wireless technologies? adoption and use among the Malaysian teenagers. Subsequently, this study expects to establish an understanding of the usage pattern based on the intrinsic and extrinsic motivations theory and the adoption?appropriation of technology perspective. This study should provide a very important contribution to the understanding of teenagers and their mobile phone use behavior. At the same time, this study can also assist in policy development of wireless phone application among high school students and allows for respective authority to re-think of how to exploit the technology to benefit the teenagers for the purpose of learning and motivation. In addition, the findings may also contribute to the modeling of mobile phone use as a strategy to match mobile phone design to user?s technological needs and expectations

Critical socio-technical issues surrounding mobile computing

Description As lifestyles in personal and public spheres become more fast-paced and hectic, the need for reliable mobile technologies becomes increasingly important. Insights into the various impacts of mobile applications pave the way for future advances and developments in communication and interaction. Critical Socio-Technical Issues Surrounding Mobile Computing is a pivotal reference source for research-based perspectives on the use and application of mobile technology in modern society. Featuring extensive research on a variety of topics relating to the social, technical, and behavioral perspectives of mobile applications, this book is an essential reference source for mobile application developers, instructors, practitioners, and students interested in current research on the impact of mobile devices on individuals and society as a whole