ABB — test, test za mjerenje zadovoljstva radom

ABB — test je upitnik koji je kreiran s ciljem stvaranja upitnika koji bi mogao naći generalnu primjenu u testiranju zadovoljstva radom djelatnika. Pitanja su kreirali stručnjaci iz psihologije (prof. dr Oswald Neuberger) i privredne psihologije (dr. Mechthild Allerbeck), a brojne retestove i replikacije stručnjaci svih profila. Testiran je na ukupnom uzorku većem od 7000 djelatnika, a osvrt na kvalitetu testa dan je u ovom radu

ABB — test, test za mjerenje zadovoljstva radom

ABB — test je upitnik koji je kreiran s ciljem stvaranja upitnika koji bi mogao naći generalnu primjenu u testiranju zadovoljstva radom djelatnika. Pitanja su kreirali stručnjaci iz psihologije (prof. dr Oswald Neuberger) i privredne psihologije (dr. Mechthild Allerbeck), a brojne retestove i replikacije stručnjaci svih profila. Testiran je na ukupnom uzorku većem od 7000 djelatnika, a osvrt na kvalitetu testa dan je u ovom radu

Service quality management in health tourism sector: An exploratory study

The research has examined the SERVQUAL instrument as a possible measure to assist managers and researchers in evaluating service quality. The SERVQUAL instrument can serve as a useful indicator for managers in health tourism sector attempting to identify areas of needed service improvement and to researchers seeking a success measure of health tourism services. The purpose of the study is to provide a short theoretical and methodological review of the existing tools for measuring service quality, and to testing an adapted version of SERVQUAL instrument in health tourism sector. The aim of the present research is the descriptive and multivariate statistical analysis of a SERVQUAL scale adjusted for health tourism sector. The final section of the study is devoted to developing and proposing new directions for future service quality management and measurement