Kajian Literatur Hubungan Waktu Tunggu Terhadap Kepuasan Pasien Rawat Jalan di Rumah Sakit

In modern times, patient satisfaction is included in one of the indicators of the success of health services in hospitals. One of the causes of dissatisfied patients is waiting a long time to get service, so the way to increase patient satisfaction is by reducing waiting time. The purpose of this study is to examine the literature that explains the relationship between waiting time and satisfaction of outpatients in hospitals. The method in this study is to use a literature review with the Google Scholar, Garuda, and PubMed databases whose literature was published in 2014-2021. The independent variable in this study is service waiting time, and the dependent variable in this study is outpatient satisfaction. The results of the study of several literature studies on the waiting time variable, namely two journals, showed that the service waiting time was included in the category according to the waiting time standard. In the outpatient satisfaction variable, namely six journals, it shows that patient satisfaction is included in the satisfied category. For the results of the analysis of the relationship between waiting time and satisfaction of outpatients in hospitals, it shows that there is a relationship between waiting time and satisfaction of outpatients in hospitals. The factors that affect the waiting time for outpatient services according to the standard waiting time are the registration time which is open 24 hours and the poly is open in the morning and evening according to the practice schedule of each doctor. Factors that affect patient satisfaction are the fast registration process, skilled staff according to their expertise, doctors come on time according to schedule. Suggestions for further researchers are to conduct further research and for hospitals it is advisable to shorten the waiting time for health services so as to increase outpatient satisfaction